Call Details

Bolna ID: bad95aed-cade-4ec9-aee1-38fc75f19e5c

Phone: +919560539257

From: +918031274410

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-11-10 18:10:28

Ended:
Not set

Last Processed:
2025-11-10 18:18:24

Last Retry At:
2025-11-10 18:18:24

Next Retry Scheduled:
2025-11-10 18:16:01

Next Call Scheduled:
2025-11-10 18:16:01

Call Timeline 14
2025-11-10 18:10:29
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-10 18:10:31
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-10 18:10:33
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-10 18:11:01
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-10 18:11:01
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-11-10 18:11:01
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-11-10 18:16:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f59b1354-49fd-49cd-8ee6-f46205d79ca3}
2025-11-10 18:16:56
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f59b1354-49fd-49cd-8ee6-f46205d79ca3, status=COMPLETED}
2025-11-10 18:16:56
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=f59b1354-49fd-49cd-8ee6-f46205d79ca3}
2025-11-10 18:16:56
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f59b1354-49fd-49cd-8ee6-f46205d79ca3}
2025-11-10 18:17:17
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f59b1354-49fd-49cd-8ee6-f46205d79ca3, status=COMPLETED}
2025-11-10 18:17:17
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=f59b1354-49fd-49cd-8ee6-f46205d79ca3}
2025-11-10 18:17:17
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f59b1354-49fd-49cd-8ee6-f46205d79ca3}
2025-11-10 18:18:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-10 18:18:24, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming
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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming
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{created_at_str=2025-11-10 12:46:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T12:46:25.265725, scheduled_at=2025-11-10T12:46:25.265699, custom_extractions=null, telephony_data={duration=0.0, to_number=+919560539257, provider_call_id=3d4fccb0-a68f-426d-ba0c-d69f3dffc2a4, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919560539257, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bad95aed-cade-4ec9-aee1-38fc75f19e5c, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-10T12:46:41.383135, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 12:46:41, id=f59b1354-49fd-49cd-8ee6-f46205d79ca3, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 12:46:25, status=in-progress}

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{created_at_str=2025-11-10 12:40:29, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T12:40:29.280406, scheduled_at=2025-11-10T12:40:29.280383, custom_extractions=null, telephony_data={duration=0.0, to_number=+919560539257, provider_call_id=680bee10-bfe9-45cf-b0f6-ec2677f807b6, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918031274410, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919560539257, recipient_data={recipient_phone_number=null, review_completed=2025-11-10 18:00:19, callback_request_id=null, is_callback=null, fullName=JATIN, resume_review_id=6911daa118c341037892888b, reviewDetails={overallScore={score=62.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is laid out in a professional and easily navigable manner, but small adjustments are necessary to enhance its effectiveness. Ensure all sections are placed in a logical and impactful sequence to aid readability., score=67, readability=Most sections are concise and well structured; however, some parts could benefit from clearer headings or subheadings. Improved compartmentalization will aid in making the document more digestible for quick resume screenings., essentialSectionsPresence=The resume covers essential sections, such as Education and Experience, which are crucial for highlighting your background effectively. However, consider adding a Skills or Core Competencies section to present a complete profile., scale=100}, atsReadabilityScore={feedback=The resume is structured in a manner largely compatible with ATS systems, containing clear sections and relevant keywords. However, further incorporation of industry-specific terms could bolster its ATS effectiveness., score=65, scale=100, keyElementsReadableByATS=Key sections such as experience and education are laid out in a manner that is ATS friendly. However, ensure critical information like skills and accomplishments are embedded with relevant keywords for search optimization.}, impact={feedback=There is good use of bullet points throughout the resume; however, more quantifiable achievements would help add impact. Focus on including metrics or numerical data to substantiate accomplishments and outcomes., score=60, spellCheck=The resume appears free from spelling errors, which supports its overall professional presentation. However, always run a spell check before submitting to maintain credibility and precision., bulletPointsUsage=Bullet points are utilized effectively to highlight key responsibilities and achievements. However, incorporating more varied use of bullet points can provide greater emphasis on differing aspects of each role., weakActionVerbs=The use of strong, active verbs is somewhat lacking in some areas. Consider replacing weaker verbs with more impactful alternatives to portray your achievements more dynamically., scale=100, quantifyingImpact=Currently, the impact isn't sufficiently quantified to showcase the real extent of achievements. Include specific metrics, such as sales increases or customer satisfaction percentages, to provide objective evidence of success., repetitionAvoidance=There is some repetition in the choice of action verbs used throughout the resume. Incorporating a wider range of verbs will help paint a more dynamic picture of your professional capabilities., accomplishmentLanguage=While the accomplishments are described, they lack a results-oriented focus. To enhance effectiveness, use language that explicitly ties actions to results achieved.}, crispness={feedback=The resume is a bit lengthy given the level of experience, indicating a need for more concise expressions. Focus on making bullet points shorter yet effective by concentrating on the most critical aspects., resumeLength=For your level of experience, aim to condense your resume to one page. This will ensure that all relevant information is clear and quickly digestible by recruiters., score=58, bulletPointsCount=There is a reasonable number of bullet points; however, reducing these slightly in each section can streamline the information presented. Focus on quality over quantity by selecting the most impactful achievements., fillerWords=Excessive wording can obscure the main points in your resume. Eliminate filler words to improve clarity and make each statement stronger., bulletPointLength=Some of the bullet points could be concise to maintain reader's attention and improve the overall presentation. Aim for brevity by removing any non-essential details., scale=100}, qualityAddOn={feedback=The resume is largely devoid of buzzwords and clichés, resulting in clear and direct language. 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Context Details
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