Call Details

Bolna ID: d71b0201-7167-4390-9116-56b915c143a2

Phone: +917008101878

From: +918031274410

Status: completed

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-11-10 17:24:28

Ended:
Not set

Last Processed:
2025-11-10 17:33:24

Last Retry At:
2025-11-10 17:33:24

Next Retry Scheduled:
2025-11-10 17:30:18

Next Call Scheduled:
2025-11-10 17:30:18

Call Timeline 14
2025-11-10 17:24:29
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-10 17:24:31
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-10 17:24:32
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-10 17:25:18
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-10 17:25:18
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-11-10 17:25:18
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-11-10 17:30:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=74a25d68-90b7-4bb8-a241-1f727dcf93e8}
2025-11-10 17:31:57
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=74a25d68-90b7-4bb8-a241-1f727dcf93e8, status=COMPLETED}
2025-11-10 17:31:57
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=74a25d68-90b7-4bb8-a241-1f727dcf93e8}
2025-11-10 17:31:57
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=74a25d68-90b7-4bb8-a241-1f727dcf93e8}
2025-11-10 17:33:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-10 17:33:24, message=Successfully fetched and saved additional details}
2025-11-10 17:33:47
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=74a25d68-90b7-4bb8-a241-1f727dcf93e8, status=COMPLETED}
2025-11-10 17:33:47
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=74a25d68-90b7-4bb8-a241-1f727dcf93e8}
2025-11-10 17:33:47
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=74a25d68-90b7-4bb8-a241-1f727dcf93e8}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  no no
assistant:  No worries! Just so I understand better—are you currently looking for a job or thinking about a career change? What’s your main goal right now?
user:  okay i have changed
assistant:  Got it! Changing careers is a big move. How’s your resume feeling about that shift? Does it show the new direction clearly, or do you feel it’s holding you back?
user:  call me after some time
assistant:  I totally get it—timing is everything. When would be a better time for me to call you back? I want to make sure we catch you at the right moment to help you nail this career change.
user:  ok tomorrow call me after eleven
assistant:   Perfect! I’ll reach out tomorrow after eleven. Just so you know, the sooner we fix your resume, the faster you can start getting those interview calls. Looking forward
user:  okay thank you
assistant:   You’re welcome! Talk to you tomorrow after eleven. Get ready to take your career to the next
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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  no no
assistant:  No worries! Just so I understand better—are you currently looking for a job or thinking about a career change? What’s your main goal right now?
user:  okay i have changed
assistant:  Got it! Changing careers is a big move. How’s your resume feeling about that shift? Does it show the new direction clearly, or do you feel it’s holding you back?
user:  call me after some time
assistant:  I totally get it—timing is everything. When would be a better time for me to call you back? I want to make sure we catch you at the right moment to help you nail this career change.
user:  ok tomorrow call me after eleven
assistant:   Perfect! I’ll reach out tomorrow after eleven. Just so you know, the sooner we fix your resume, the faster you can start getting those interview calls. Looking forward
user:  okay thank you
assistant:   You’re welcome! Talk to you tomorrow after eleven. Get ready to take your career to the next
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{created_at_str=2025-11-10 11:54:29, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T11:54:29.210103, scheduled_at=2025-11-10T11:54:29.210079, custom_extractions=null, telephony_data={duration=0.0, to_number=+917008101878, provider_call_id=59570b33-9072-4588-942b-e92ca685b1eb, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918031274410, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917008101878, recipient_data={recipient_phone_number=null, review_completed=2025-11-10 17:14:03, callback_request_id=null, is_callback=null, fullName=SURJEET, resume_review_id=6911cfce9f941c720e755984, reviewDetails={overallScore={score=56.8, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout is overly simple and lacks clear section headers, making navigation difficult. Restructuring sections for clarity would enhance readability., score=60, readability=The current layout doesn't enhance readability with densely packed text and lengthy paragraphs. Incorporating more white space and a more organized structure would substantially improve readability., essentialSectionsPresence=The essential sections such as Work Experience and Education are present but not adequately highlighted. Adding section headers and ensuring a reverse-chronological order will improve the structure., scale=100}, atsReadabilityScore={feedback=The resume lacks clear formatting that aligns with ATS key element readability. Ensuring clear labeling and formatting will improve ATS parsing accuracy., score=57, scale=100, keyElementsReadableByATS=Key elements like position titles and employer names should be clearly defined. Improving label positioning and consistency will aid ATS processing.}, impact={feedback=The resume lacks specific impact-driven language and quantifiable achievements. Enhancing impact with data-driven accomplishments will make the resume stand out., score=58, spellCheck=There are minor spelling errors present that detract from professionalism. A thorough spell check and grammar review is recommended., bulletPointsUsage=Bullet points are used; however, they lack conciseness and focus. Refining bullet points to highlight key achievements will improve clarity and impact., weakActionVerbs=Weak action verbs are prevalent and fail to convey significant impact. Opting for stronger verbs like 'achieved' or 'led' could enhance the resume's effectiveness., scale=100, quantifyingImpact=The resume fails to quantify impacts and results effectively. Adding specific numbers, like percentage improvements, would significantly bolster impact., repetitionAvoidance=There’s noticeable repetition in action verbs and tasks across roles. Diversifying language and reducing redundant phrases will present a more dynamic profile., accomplishmentLanguage=Accomplishment-oriented language is sparse; shifting the focus from duties to achievements can improve interest and engagement.}, crispness={feedback=The resume's length is unnecessarily long, given the experience level, and it includes excessive detail. Trimming fluff and focusing on key achievements will enhance effectiveness., resumeLength=At three pages, the resume is unnecessarily long and verbose. A concise two-page format would suffice to present essential information only., score=55, bulletPointsCount=The number of bullet points is excessive, causing important information to get lost. 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Employing active voice adds strength and engagement to descriptions., scale=100, personalPronounsUsage=Personal pronoun usage is absent, which is appropriate. 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Context Details
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