Dashboard

{created_at_str=2025-11-10 11:28:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.01, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.013999999999999999, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.013999999999999999, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T11:28:25.250928, scheduled_at=2025-11-10T11:28:25.250904, custom_extractions=null, telephony_data={duration=0.0, to_number=+917411084113, provider_call_id=82096113-55a5-4ee3-b81e-1a2adb91cf5a, hosted_telephony=true, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917411084113, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=53752c68-bd76-408b-8949-27e665eafbb4, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-11-10T11:29:26.564413, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 11:29:26, id=5d4cc018-d753-4fad-b369-c51d902040bb, campaign_id=null, summary=User: Yes, this is [user's name]. 
Agent: Hello [user's name], how can I assist you today? 
User: I have a question about my recent order. 
Agent: Sure, what would you like to know? 
User: I want to check the status of my order. 
Agent: Let me pull up your order details. 
User: Thank you. 
Agent: Your order is currently being processed and should be shipped within the next 2-3 business days. 
User: Great! Thank you for the update. 
Agent: You're welcome! Is there anything else I can help you with? 
User: No, that's all for now. 
Agent: Alright, have a great day! 
User: You too, bye! 
Agent: Goodbye! 

### Summary:
The user contacted the agent to inquire about the status of their recent order. The agent informed the user that the order is being processed and will be shipped within 2-3 business days. The user thanked the agent and ended the conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=7.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=234, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=234, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 11:28:25, status=call-disconnected}

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{created_at_str=2025-11-10 11:28:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T11:28:25.250928, scheduled_at=2025-11-10T11:28:25.250904, custom_extractions=null, telephony_data={duration=0.0, to_number=+917411084113, provider_call_id=82096113-55a5-4ee3-b81e-1a2adb91cf5a, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917411084113, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=53752c68-bd76-408b-8949-27e665eafbb4, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-10T11:28:32.368067, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 11:28:32, id=5d4cc018-d753-4fad-b369-c51d902040bb, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 11:28:25, status=ringing}

{created_at_str=2025-11-10 11:28:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T11:28:25.250928, scheduled_at=2025-11-10T11:28:25.250904, custom_extractions=null, telephony_data={duration=0.0, to_number=+917411084113, provider_call_id=82096113-55a5-4ee3-b81e-1a2adb91cf5a, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917411084113, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=53752c68-bd76-408b-8949-27e665eafbb4, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-10T11:28:26.967226, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 11:28:26, id=5d4cc018-d753-4fad-b369-c51d902040bb, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 11:28:25, status=initiated}

{created_at_str=2025-11-10 11:22:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T11:22:25.192939, scheduled_at=2025-11-10T11:22:25.192903, custom_extractions=null, telephony_data={duration=0.0, to_number=+917411084113, provider_call_id=a35b9bb9-b313-42ef-b4d0-2311ce41ebd8, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918031274410, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917411084113, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=53752c68-bd76-408b-8949-27e665eafbb4, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-10T11:22:53.263882, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 11:22:53, id=20d16ef7-3c34-423b-9a8a-589ebe83469b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 11:22:25, status=busy}

{created_at_str=2025-11-10 11:22:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T11:22:25.192939, scheduled_at=2025-11-10T11:22:25.192903, custom_extractions=null, telephony_data={duration=0.0, to_number=+917411084113, provider_call_id=a35b9bb9-b313-42ef-b4d0-2311ce41ebd8, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917411084113, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=53752c68-bd76-408b-8949-27e665eafbb4, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-10T11:22:28.146746, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 11:22:28, id=20d16ef7-3c34-423b-9a8a-589ebe83469b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 11:22:25, status=ringing}

{created_at_str=2025-11-10 11:22:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T11:22:25.192939, scheduled_at=2025-11-10T11:22:25.192903, custom_extractions=null, telephony_data={duration=0.0, to_number=+917411084113, provider_call_id=a35b9bb9-b313-42ef-b4d0-2311ce41ebd8, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917411084113, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=53752c68-bd76-408b-8949-27e665eafbb4, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-10T11:22:26.672474, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 11:22:26, id=20d16ef7-3c34-423b-9a8a-589ebe83469b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 11:22:25, status=initiated}

{created_at_str=2025-11-10 11:16:27, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T11:16:27.701502, scheduled_at=2025-11-10T11:16:27.701476, custom_extractions=null, telephony_data={duration=0.0, to_number=+917411084113, provider_call_id=3a09b35d-b98a-44d5-a95a-49d08adad60b, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918031274410, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917411084113, recipient_data={recipient_phone_number=null, review_completed=2025-11-10 16:36:18, callback_request_id=null, is_callback=null, fullName=VINAYAK, resume_review_id=6911c6de9f941c720e75578b, reviewDetails={overallScore={score=60, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is structured but lacks flow and proper formatting cohesion. Essential information is not always presented in a clear, standardized manner., score=62, readability=The document's readability is compromised by inconsistent heading formats and a lack of clear section breaks. Consistent use of headers and fonts would enhance navigation through the resume., essentialSectionsPresence=Essential sections like education and work experience are present, but they aren't highlighted or detailed effectively. This layout makes it difficult to determine primary achievements at a glance., scale=100}, atsReadabilityScore={feedback=While the resume contains basic information necessary for ATS, some formatting choices may hinder readability. The addition of specific industry keywords could boost ATS compatibility., score=65, scale=100, keyElementsReadableByATS=Crucial information like contact details and job titles are present but sometimes lack clear labels, affecting ATS extraction. Integrating keywords pertinent to the job and industry could enhance ATS scoring potential.}, impact={feedback=Impactful statements are minimal with limited quantifiable achievements noted. The resume heavily relies on generic job descriptions without significant emphasis on results achieved., score=58, spellCheck=There are noticeable spelling errors that could detract from professionalism. Ensure all text is run through a spell check system or proofread to correct these mistakes., bulletPointsUsage=There is a lack of bullet points in the Work Experience section, which affects the clarity and impact of the listed roles. Adding bullet points could improve readability and highlight key duties., weakActionVerbs=The resume employs weak verbs like 'participate' which don't fully convey achievements. Using stronger, more dynamic verbs can better express the candidate's impact., scale=100, quantifyingImpact=The resume does not adequately quantify achievements, making it hard to understand job impact. Including specific metrics or results, like 'improved efficiency by 20%', would strengthen the content considerably., repetitionAvoidance=Terms and job roles are repeated, reducing the resume's concise nature. It's essential to diversify language to maintain viewer interest and highlight different aspects of each role., accomplishmentLanguage=There is a scarcity of accomplishment-oriented language, leading to a generic feel. The addition of specific success stories would provide a clearer picture of professional abilities.}, crispness={feedback=The resume is overly verbose, with multiple sections containing unnecessary filler words. Greater conciseness could significantly enhance its overall impact., resumeLength=The resume spans an appropriate length for minimal experience, but content is dense. Reducing verbosity without losing essential information is crucial to improving crispness., score=55, bulletPointsCount=The resume lacks bullet points, particularly in key sections such as Work Experience, affecting clarity and effectiveness. Proper use of bullet points can succinctly convey responsibilities and achievements., fillerWords=Currently, the text contains several filler words that dilute the strength of statements. Eliminating these can make achievements and responsibilities more impactful., bulletPointLength=The absence of bullet points makes the sections too paragraph-heavy, decreasing the effectiveness of each description. 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