Call Details
Bolna ID:
590d7c64-bcca-4ecc-99b3-c53ec2c4e62e
Phone: +919066268715
From: N/A
Status: completed
Processing: COMPLETED
Duration: 4.50s
Cost: ₹3.50
Hangup Details
Hangup By: Callee
Reason: Call recipient hungup
Timestamps
Started:
Not set
Ended:
Not set
Last Processed:
2025-11-10 12:02:24
Last Retry At:
2025-11-10 12:02:24
Next Retry Scheduled:
Not scheduled
Next Call Scheduled:
Not scheduled
Call Timeline 7
2025-11-10 12:00:25
CALLBACK_INITIATED
MAIN
CALL_SERVICE
₹0.00
Duration:
0.00s
2025-11-10 12:00:26
INITIATED
MAIN
CALLBACK_UPDATE
₹0.00
Duration:
0.00s
2025-11-10 12:00:27
RINGING
MAIN
CALLBACK_UPDATE
₹0.00
Duration:
0.00s
2025-11-10 12:00:33
IN_PROGRESS
MAIN
CALLBACK_UPDATE
₹0.00
Duration:
0.00s
2025-11-10 12:00:45
COMPLETED
MAIN
CALLBACK_UPDATE
₹0.01
Duration:
4.50s
2025-11-10 12:01:00
COMPLETED
MAIN
CALLBACK_UPDATE
₹3.50
Duration:
4.50s
Metadata:
{asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Response, disposition_2=, disposition_3=}}}
2025-11-10 12:02:24
ADDITIONAL_DETAILS_FETCH_SUCCESS
MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration:
0.00s
Metadata:
{timestamp=2025-11-10 12:02:24, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5
{created_at_str=2025-11-10 06:30:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=3.5, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.015, transfer_cost=0.0, platform=0.5, transcriber_breakdown={analytics=0, conversation=0.0}, network=0.5, llm_breakdown={analytics=0, summarization=0.015, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T06:30:25.541197, scheduled_at=2025-11-10T06:30:25.54117, custom_extractions=null, telephony_data={duration=5.0, to_number=+919066268715, provider_call_id=34f211da-8bc0-4ca0-a07b-bec528bdac93, hosted_telephony=true, recording_url=https://bolna-recordings-india.s3.ap-south-1.amazonaws.com/plivo/34f211da-8bc0-4ca0-a07b-bec528bdac93.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918031274410, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919066268715, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=892d8e63-d544-4df8-ae3d-389dbe9147cd, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-11-10T06:31:00.567804, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 06:31:00, id=590d7c64-bcca-4ecc-99b3-c53ec2c4e62e, campaign_id=null, summary=User: Yes, this is [User's Name].
Agent: Hello [User's Name], how can I assist you today?
User: I have a question about my recent order.
Agent: Sure, what would you like to know?
User: I want to check the status of my order.
Agent: Let me pull up your order details.
User: Thank you.
Agent: Your order is currently being processed and should be shipped within the next 2-3 business days.
User: Great! Thank you for the update.
Agent: You're welcome! Is there anything else I can help you with?
User: No, that's all for now.
Agent: Alright, have a great day!
User: You too, bye!
Agent: Goodbye!
### Summary:
The user contacted the agent to inquire about the status of their recent order. The agent informed the user that the order is being processed and will be shipped within 2-3 business days. The conversation ended with the user expressing gratitude and the agent offering further assistance before concluding the call., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Response", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Response, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=4.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=243, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=243, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 06:30:25, status=completed}{created_at_str=2025-11-10 06:30:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.01, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.015, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.015, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T06:30:25.541197, scheduled_at=2025-11-10T06:30:25.54117, custom_extractions=null, telephony_data={duration=0.0, to_number=+919066268715, provider_call_id=34f211da-8bc0-4ca0-a07b-bec528bdac93, hosted_telephony=true, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919066268715, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=892d8e63-d544-4df8-ae3d-389dbe9147cd, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-11-10T06:30:45.790613, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 06:30:45, id=590d7c64-bcca-4ecc-99b3-c53ec2c4e62e, campaign_id=null, summary=User: Yes, this is [User's Name].
Agent: Hello [User's Name], how can I assist you today?
User: I have a question about my recent order.
Agent: Sure, what would you like to know?
User: I want to check the status of my order.
Agent: Let me pull up your order details.
User: Thank you.
Agent: Your order is currently being processed and should be shipped within the next 2-3 business days.
User: Great! Thank you for the update.
Agent: You're welcome! Is there anything else I can help you with?
User: No, that's all for now.
Agent: Alright, have a great day!
User: You too, bye!
Agent: Goodbye!
### Summary:
The user contacted the agent to inquire about the status of their recent order. The agent informed the user that the order is being processed and will be shipped within 2-3 business days. The conversation ended with the user expressing gratitude and the agent offering further assistance before concluding the call., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=4.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=243, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=243, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 06:30:25, status=call-disconnected}{created_at_str=2025-11-10 06:30:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T06:30:25.541197, scheduled_at=2025-11-10T06:30:25.54117, custom_extractions=null, telephony_data={duration=0.0, to_number=+919066268715, provider_call_id=34f211da-8bc0-4ca0-a07b-bec528bdac93, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919066268715, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=892d8e63-d544-4df8-ae3d-389dbe9147cd, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-10T06:30:33.795381, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 06:30:33, id=590d7c64-bcca-4ecc-99b3-c53ec2c4e62e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 06:30:25, status=in-progress}{created_at_str=2025-11-10 06:30:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T06:30:25.541197, scheduled_at=2025-11-10T06:30:25.54117, custom_extractions=null, telephony_data={duration=0.0, to_number=+919066268715, provider_call_id=34f211da-8bc0-4ca0-a07b-bec528bdac93, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919066268715, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=892d8e63-d544-4df8-ae3d-389dbe9147cd, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-10T06:30:27.420709, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 06:30:27, id=590d7c64-bcca-4ecc-99b3-c53ec2c4e62e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 06:30:25, status=ringing}{created_at_str=2025-11-10 06:30:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-10T06:30:25.541197, scheduled_at=2025-11-10T06:30:25.54117, custom_extractions=null, telephony_data={duration=0.0, to_number=+919066268715, provider_call_id=34f211da-8bc0-4ca0-a07b-bec528bdac93, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919066268715, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=892d8e63-d544-4df8-ae3d-389dbe9147cd, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-10T06:30:26.500064, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-10 06:30:26, id=590d7c64-bcca-4ecc-99b3-c53ec2c4e62e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-10 06:30:25, status=initiated}Context Details
{recipient_phone_number=+919066268715, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=892d8e63-d544-4df8-ae3d-389dbe9147cd, attemptType=RETRY}, resume_review_id=null}