Call Details

Bolna ID: a3f9bb7a-eb3c-458a-b9cc-ebcbaedc7f9c

Phone: +918586995377

From: +918031274410

Status: completed

Processing: COMPLETED

Duration: 396.00s

Cost: ₹49.00

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-11-09 09:51:24

Ended:
Not set

Last Processed:
2025-11-09 09:56:24

Last Retry At:
2025-11-09 09:56:24

Next Retry Scheduled:
2025-11-09 10:03:24

Next Call Scheduled:
2025-11-09 10:03:24

Call Timeline 11
2025-11-09 09:51:25
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-09 09:51:30
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-09 09:51:32
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-09 09:51:42
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-09 09:54:24
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-09 09:54:24, message=Fallback additional details fetch scheduled}
2025-11-09 09:56:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-09 09:56:24, message=Successfully fetched and saved additional details}
2025-11-09 09:58:24
COMPLETED MAIN
CALLBACK_UPDATE
₹81.28
Duration: 395.70s
2025-11-09 09:58:24
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-11-09 09:58:24
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-11-09 09:58:27
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=busy schedule, callback_id=6910186bdf5d746adf5c2fd9, scheduled_for=2025-11-10T09:58:27.330698601}
2025-11-09 09:58:44
COMPLETED MAIN
CALLBACK_UPDATE
₹49.00
Duration: 395.70s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=Postponed, disposition_3=Client will call later}}}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi Dheeraj, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  okay
assistant: Great! I saw your resume score came in at sixty- three out of a hundred. I know that
user:  yeah how can the both how can we do what because that's what it's
assistant:  I get
user:  i suppose think nine percent
assistant:  I get
user:  eighty four is eighty nine percent
assistant:  I hear you, Dheeraj. Scoring in the sixties means your resume is missing some key things that recruiters want to see. It’s like you’re almost there, but not quite making that strong first impression. 

Tell me, what’s your main goal right now? Are you looking for a new job, a career shift, or something else?
user:  i'm looking for english job as there is some
assistant:  Got it, Dheeraj. So you want a job where strong English skills matter, right? That’s a smart move because communication is key in so many roles.

Now, with your current resume score, how many interview calls have you been getting? Or are you still waiting to hear back?
user:  six two four
assistant:  Six two four? Just to be clear, have you received six interview calls so far, or is that something else?
user:  so far
assistant:   Okay, six interview calls is a start, but here’s the thing—if your resume was sharper, more targeted, and easier to read, you could be getting way more. Like, imagine doubling or even tripling those calls. 

Right now, your resume’s a bit cluttered and some key achievements aren’t popping out. That’s costing you valuable chances. How long have you been job hunting with this resume?
user:  yes i'm there please come again i'm not getting your voice properly
assistant:  No worries, Dheeraj! I’ll keep it clear and simple.

You said you’ve got about six interview calls so far, right? That’s good, but your resume could be holding you back from getting many more. It’s a bit cluttered and some important points don’t stand out enough.

How long have you been using this resume to apply?
user:  one month
assistant:   One month, okay. So in a whole month, just six calls—that’s not bad, but it’s not great either, right? 

Here’s the thing—every day you wait with a resume that’s not fully polished, you’re missing out on better opportunities. Jobs go fast, and recruiters move on quickly. 

If your resume was sharper, clearer, and tailored to the jobs you want, you’d be way ahead in the game. What’s stopping you from upgrading it right now?
user:  i don't know because i just scored eighty percent by the way website is try percent तो that time करते हो तो
assistant: this: you might have a car that looks good on the outside, but under the hood, it needs tuning to run smoothly and win the race. Your resume needs that kind of tuning to get you more interviews. If you don’t fix these gaps now, you risk missing
user:  oh okay
assistant:  Exactly
user:  okay so what what are you doing what are you doing for my
assistant:   Great
user:  and what is how can you help
assistant:  Awesome question, Dheeraj. Think of this—your resume isn’t just a list of jobs; it’s your personal brand, your story that needs to grab attention fast.

What we do is transform your resume into a powerful, job-winning tool. We tailor it specifically for the jobs you want, highlight your real achievements with strong, action-packed language, and make sure it’s super easy to read—both for humans and those tricky ATS systems recruiters use.

Plus, you get ten customized resumes for different job roles, cover letters that speak directly to hiring managers, and even help with your LinkedIn profile
user:  okay
assistant:   Perfect
user:  so what is the charge you have for
assistant:   The full upgrade package, Dheeraj, is just Rupees two thousand nine hundred ninety nine plus GST. 

For that, you get ten AI-powered, job-customized resumes, personalized cover letters, premium HR-approved templates, instant downloads, lifetime access to edit anytime, plus interview prep and LinkedIn profile review. 

It’s a small investment compared to the huge difference it can make in landing interviews and job offers. What do you think? Ready to take that step?
user:  not right now
assistant: game- changer. How about I pencil
user:  yeah actually i'm yeah so we have this one two by so i'm busy some other work store i just postponed for that uploading that
assistant:  I totally
user:  and take some time
assistant:  I
user:  i just take some time for sure one month
assistant:  I get it
user:  after one month i can just choose that services
assistant:   Absolutely, Dheeraj. But just a heads-up—waiting a whole month means more missed chances and slower progress in your job hunt. 

What if I help you get started with a quick boost now? Even small improvements can make a big difference fast. 

How about we schedule a quick call later today or tomorrow to see how we can fit this into your busy schedule? What time works best for you?
user:  sir राम is something i will call you by the way
assistant:  Haha, I like that, Dheeraj! Ram it is. 😊

Just remember, Ram’s here to help you get those interviews rolling. So, when you’re ready to jump back in, just give me a shout. 

Till then, keep your eyes on the prize!
assistant: Call will now disconnect
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Anita explained that a more polished and targeted resume could significantly increase Dheeraj's interview opportunities. She offered a comprehensive upgrade package for his resume, which included ten customized resumes, cover letters, and LinkedIn profile assistance for a fee of ₹2,999 plus GST. Dheeraj, however, decided to postpone the service for about a month due to other commitments but acknowledged the importance of improving his resume. Anita encouraged him to consider starting with small improvements sooner to avoid missing job opportunities. The call ended with Dheeraj promising to reach out later., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "Postponed", "disposition_3": "Client will call later"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=Postponed, disposition_3=Client will call later}}}, smart_status=rescheduled, conversation_duration=395.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=7813, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=7794, welcome_message_cache=false, welcome_message_characters=19}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=207, input=1261}, azure_gpt-4_1-mini={output=1770, input=56355}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=207, input=1261, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1770, input=56355, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=133, input=51052, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-09 04:21:25, status=completed}

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Improving keyword density related to desired roles would further optimize readability.}, impact={feedback=The resume includes several quantifiable achievements, which help in highlighting the candidate's impact. Nevertheless, the impact could be further enhanced with consistent use of stronger action verbs., score=62, spellCheck=There are no major spelling errors, which enhances the document's professionalism. Double-check spelling and grammar for flawless presentation., bulletPointsUsage=There is good use of bullet points, but some are lengthy and not precise enough in conveying key accomplishments. Shorten and sharpen bullet points to improve clarity and impact., weakActionVerbs=Strong action verbs are used, though some points could benefit from more dynamic language. Replace verbs like 'conducted' and 'developed' with more vigorous alternatives where applicable., scale=100, quantifyingImpact=Several accomplishments are quantified, such as improvements in compliance and CSAT. Expanding this approach to more bullet points would help strengthen the impact further., repetitionAvoidance=There is some repetition across bullet points, particularly in mentioning improvements and enhancements. Try varying the language to maintain reader interest and emphasize diverse skills., accomplishmentLanguage=The resume does well to incorporate accomplishment-oriented language, though this can be slightly inconsistent. Ensure every description focuses on tangible results.}, crispness={feedback=The resume is somewhat lengthy for the amount of experience and could be condensed. Focus on removing repetitive content to make it crisper and more concise., resumeLength=The resume is longer than necessary, partially due to redundant details. Aim to limit it to two pages, emphasizing key achievements only., score=58, bulletPointsCount=There are numerous bullet points, contributing to the extended length of the resume. Reduce the number to highlight only the most significant and relevant points., fillerWords=There are some filler words that could be omitted for a sharper presentation. Look for phrases that can be rewritten for directness and clarity., bulletPointLength=Some bullet points are too lengthy and need to be shortened for better impact. Aim for concise statements that clearly convey your strengths., scale=100}, qualityAddOn={feedback=The resume uses active voice consistently, enhancing readability. However, there's a presence of some buzzwords and clichés, which should be minimized or replaced with specific language., score=64, buzzwordsCliches=Certain terms like 'operational excellence' and 'strategic initiatives' could be more explicit. Replace clichés with concrete examples of your contributions and outcomes., datesFormatting=The formatting of dates is inconsistent, which may confuse readers. Ensure all dates follow a standard format throughout the document., activeVoice=Active voice is effectively used, providing clarity and immediacy to the achievements. Continue employing active construction to maintain impact., scale=100, personalPronounsUsage=The resume correctly avoids personal pronouns, maintaining a professional tone. Keep this approach to ensure reader focus remains on the content.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that DHEERAJ?
user:  hello
assistant:  Hi Dheeraj, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  okay
assistant: Great! I saw your resume score came in at sixty- three out of a hundred. I know that
user:  yeah how can the both how can we do what because that's what it's
assistant:  I get
user:  i suppose think nine percent
assistant:  I get
user:  eighty four is eighty nine percent
assistant:  I hear you, Dheeraj. Scoring in the sixties means your resume is missing some key things that recruiters want to see. It’s like you’re almost there, but not quite making that strong first impression. 

Tell me, what’s your main goal right now? Are you looking for a new job, a career shift, or something else?
user:  i'm looking for english job as there is some
assistant:  Got it, Dheeraj. So you want a job where strong English skills matter, right? That’s a smart move because communication is key in so many roles.

Now, with your current resume score, how many interview calls have you been getting? Or are you still waiting to hear back?
user:  six two four
assistant:  Six two four? Just to be clear, have you received six interview calls so far, or is that something else?
user:  so far
assistant:   Okay, six interview calls is a start, but here’s the thing—if your resume was sharper, more targeted, and easier to read, you could be getting way more. Like, imagine doubling or even tripling those calls. 

Right now, your resume’s a bit cluttered and some key achievements aren’t popping out. That’s costing you valuable chances. How long have you been job hunting with this resume?
user:  yes i'm there please come again i'm not getting your voice properly
assistant:  No worries, Dheeraj! I’ll keep it clear and simple.

You said you’ve got about six interview calls so far, right? That’s good, but your resume could be holding you back from getting many more. It’s a bit cluttered and some important points don’t stand out enough.

How long have you been using this resume to apply?
user:  one month
assistant:   One month, okay. So in a whole month, just six calls—that’s not bad, but it’s not great either, right? 

Here’s the thing—every day you wait with a resume that’s not fully polished, you’re missing out on better opportunities. Jobs go fast, and recruiters move on quickly. 

If your resume was sharper, clearer, and tailored to the jobs you want, you’d be way ahead in the game. What’s stopping you from upgrading it right now?
user:  i don't know because i just scored eighty percent by the way website is try percent तो that time करते हो तो
assistant: this: you might have a car that looks good on the outside, but under the hood, it needs tuning to run smoothly and win the race. Your resume needs that kind of tuning to get you more interviews. If you don’t fix these gaps now, you risk missing
user:  oh okay
assistant:  Exactly
user:  okay so what what are you doing what are you doing for my
assistant:   Great
user:  and what is how can you help
assistant:  Awesome question, Dheeraj. Think of this—your resume isn’t just a list of jobs; it’s your personal brand, your story that needs to grab attention fast.

What we do is transform your resume into a powerful, job-winning tool. We tailor it specifically for the jobs you want, highlight your real achievements with strong, action-packed language, and make sure it’s super easy to read—both for humans and those tricky ATS systems recruiters use.

Plus, you get ten customized resumes for different job roles, cover letters that speak directly to hiring managers, and even help with your LinkedIn profile
user:  okay
assistant:   Perfect
user:  so what is the charge you have for
assistant:   The full upgrade package, Dheeraj, is just Rupees two thousand nine hundred ninety nine plus GST. 

For that, you get ten AI-powered, job-customized resumes, personalized cover letters, premium HR-approved templates, instant downloads, lifetime access to edit anytime, plus interview prep and LinkedIn profile review. 

It’s a small investment compared to the huge difference it can make in landing interviews and job offers. What do you think? Ready to take that step?
user:  not right now
assistant: game- changer. How about I pencil
user:  yeah actually i'm yeah so we have this one two by so i'm busy some other work store i just postponed for that uploading that
assistant:  I totally
user:  and take some time
assistant:  I
user:  i just take some time for sure one month
assistant:  I get it
user:  after one month i can just choose that services
assistant:   Absolutely, Dheeraj. But just a heads-up—waiting a whole month means more missed chances and slower progress in your job hunt. 

What if I help you get started with a quick boost now? Even small improvements can make a big difference fast. 

How about we schedule a quick call later today or tomorrow to see how we can fit this into your busy schedule? What time works best for you?
user:  sir राम is something i will call you by the way
assistant:  Haha, I like that, Dheeraj! Ram it is. 😊

Just remember, Ram’s here to help you get those interviews rolling. So, when you’re ready to jump back in, just give me a shout. 

Till then, keep your eyes on the prize!
assistant: Call will now disconnect
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Anita explained that a more polished and targeted resume could significantly increase Dheeraj's interview opportunities. She offered a comprehensive upgrade package for his resume, which included ten customized resumes, cover letters, and LinkedIn profile assistance for a fee of ₹2,999 plus GST. Dheeraj, however, decided to postpone the service for about a month due to other commitments but acknowledged the importance of improving his resume. Anita encouraged him to consider starting with small improvements sooner to avoid missing job opportunities. The call ended with Dheeraj promising to reach out later., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=395.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=7813, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=7794, welcome_message_cache=false, welcome_message_characters=19}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=207, input=1261}, azure_gpt-4_1-mini={output=1770, input=56355}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=207, input=1261, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1770, input=56355, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=133, input=51052, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-09 04:21:25, status=call-disconnected}

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Context Details
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