Call Details

Bolna ID: f7d6fec6-bc02-450e-997c-4bf1e7a14155

Phone: +919274479168

From: +918031274410

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-11-08 11:25:27

Ended:
Not set

Last Processed:
2025-11-08 11:34:24

Last Retry At:
2025-11-08 11:34:24

Next Retry Scheduled:
2025-11-08 11:31:11

Next Call Scheduled:
2025-11-08 11:31:11

Call Timeline 14
2025-11-08 11:25:28
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-08 11:25:31
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-08 11:25:33
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-08 11:26:11
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-08 11:26:11
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-11-08 11:26:11
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-11-08 11:31:26
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c56cd679-9d24-4bb6-b2e0-fc2737d62b9d}
2025-11-08 11:32:30
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c56cd679-9d24-4bb6-b2e0-fc2737d62b9d, status=COMPLETED}
2025-11-08 11:32:30
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=c56cd679-9d24-4bb6-b2e0-fc2737d62b9d}
2025-11-08 11:32:30
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c56cd679-9d24-4bb6-b2e0-fc2737d62b9d}
2025-11-08 11:32:45
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c56cd679-9d24-4bb6-b2e0-fc2737d62b9d, status=COMPLETED}
2025-11-08 11:32:45
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, reason=Retry attempt succeeded, successful_retry_bolna_id=c56cd679-9d24-4bb6-b2e0-fc2737d62b9d}
2025-11-08 11:32:45
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c56cd679-9d24-4bb6-b2e0-fc2737d62b9d}
2025-11-08 11:34:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-08 11:34:24, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  no no no i'm busy right now we'll talk to you later
assistant:  I totally get it—busy days happen! Just a quick thought before you go: your resume score came back pretty low, right? That’s actually a huge opportunity to fix things fast and get noticed by recruiters. When would be a better time for a quick chat? Even 5 minutes can make a big difference.
assistant: Call will now disconnect
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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  no no no i'm busy right now we'll talk to you later
assistant:  I totally get it—busy days happen! Just a quick thought before you go: your resume score came back pretty low, right? That’s actually a huge opportunity to fix things fast and get noticed by recruiters. When would be a better time for a quick chat? Even 5 minutes can make a big difference.
assistant: Call will now disconnect
, updated_at=2025-11-08T06:02:30.200496, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-08 06:02:30, id=c56cd679-9d24-4bb6-b2e0-fc2737d62b9d, campaign_id=null, summary=The conversation was between an agent named Anita from Outspark Resume Services and a user. Anita reached out to discuss transforming the user's resume to increase interview opportunities. However, the user was busy and requested to talk later. Anita acknowledged the user's situation and highlighted the low resume score as an opportunity for improvement, suggesting a quick chat to discuss it further. The call ended shortly after., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=41.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=484, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=484, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=75, input=141}, azure_gpt-4_1-mini={output=101, input=2186}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=75, input=141, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=101, input=2186, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=2505, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-08 06:01:26, status=call-disconnected}

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{created_at_str=2025-11-08 05:55:28, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-08T05:55:28.233614, scheduled_at=2025-11-08T05:55:28.23356, custom_extractions=null, telephony_data={duration=0.0, to_number=+919274479168, provider_call_id=70160191-45f5-4428-bbd3-eb20d5345186, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918031274410, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919274479168, recipient_data={recipient_phone_number=null, review_completed=2025-11-08 11:15:14, callback_request_id=null, is_callback=null, fullName=Sourav, resume_review_id=690ed88c18c341037892258f, reviewDetails={overallScore={score=62.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume layout is comprehensive but slightly overloaded in certain sections, which might hinder quick readability. Breaking down sections further and using consistent headers could improve overall clarity., score=68, readability=While most sections are readable, the dense nature of technical jargon reduces overall readability. Simplifying some language and adding bullet points for longer explanations can enhance understanding., essentialSectionsPresence=The essential sections like Work Experience and Education are present but could benefit from clearer chronological ordering to emphasize the most recent positions first. Sections detailing publications and additional projects may be too detailed for a standard resume layout, potentially distracting from key information., scale=100}, atsReadabilityScore={feedback=The resume is largely compatible with ATS, with clear headings and well-defined sections that promote alignment with parsing software. Introducing more industry-specific keywords could enhance searchability., score=70, scale=100, keyElementsReadableByATS=Key elements such as name, position titles, and education dates are clear and accessible to ATS. Improving keyword density related to specialized skills can further optimize ATS compatibility.}, impact={feedback=The resume lists achievements well but lacks quantifiable metrics that demonstrate impact. Incorporating numbers and percentages where applicable would strengthen the perceived impact., score=58, spellCheck=There are no glaring spelling errors noted, which is positive. However, ensuring technical terms are correctly used would add precision., bulletPointsUsage=Bullet points are utilized but not consistently across experiences, which could impede clear communication of roles and responsibilities. More frequent use of bullet points for each achievement could sharpen the focus., weakActionVerbs=The resume sometimes employs weak or passive verbs that fail to convey strength. Replacing them with more dynamic action verbs could better convey the applicant's active role., scale=100, quantifyingImpact=Many descriptions lack quantifiable outcomes, such as percentages, dollar figures, or unit increases. Including such metrics would provide clearer evidence of tangible success., repetitionAvoidance=There is some repetitive pattern in detailing responsibilities and achievements across different positions. Varied action verbs and concise descriptions can alleviate this., accomplishmentLanguage=Although some achievements are mentioned, the language could more strongly highlight these accomplishments. Emphasizing results over processes will help to convey effectiveness.}, crispness={feedback=This resume suffers from excess detail in sections which might deter a quick reading. Shortening descriptions and avoiding verbose language could improve its crispness., resumeLength=The resume is slightly lengthy for an industry resume, especially with detailed lists in the publications and personal sections. Structuring sections into essentials and reducing redundancy can make it more reader-friendly., score=54, bulletPointsCount=Although several points provide detail, there is room for simplification. Using concise points to encapsulate achievements will maintain engagement without overwhelming the reader., fillerWords=There are several filler phrases and redundant expressions, leading to verbosity. Eliminating redundant phrases enhances clarity and impact., bulletPointLength=A few bullet points are excessively detailed and read more like paragraphs, which undermines the bullet point format. 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Context Details
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