Call Details

Bolna ID: 87a55cca-4def-4bd1-a6ca-bf7af0e7535c

Phone: +918800173306

From: +918031274410

Status: completed

Processing: COMPLETED

Duration: 475.00s

Cost: ₹56.00

Hangup Details

Hangup By: Plivo

Reason: Carrier ended because call limit exceeded

Timestamps

Started:
2025-11-07 17:25:26

Ended:
Not set

Last Processed:
2025-11-07 17:30:26

Last Retry At:
2025-11-07 17:30:26

Next Retry Scheduled:
2025-11-07 17:38:46

Next Call Scheduled:
2025-11-07 17:38:46

Call Timeline 11
2025-11-07 17:25:27
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-07 17:25:32
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-07 17:25:35
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-07 17:25:37
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-07 17:28:25
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-07 17:28:25, message=Fallback additional details fetch scheduled}
2025-11-07 17:30:26
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-07 17:30:26, message=Successfully fetched and saved additional details}
2025-11-07 17:33:46
COMPLETED MAIN
CALLBACK_UPDATE
₹91.09
Duration: 474.30s
2025-11-07 17:33:46
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-11-07 17:33:46
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-11-07 17:33:49
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_details_fy, request_type=pricing_info, phone_number=+918800173306}
2025-11-07 17:34:00
COMPLETED MAIN
CALLBACK_UPDATE
₹56.00
Duration: 474.30s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Lead, disposition_2=Interested, disposition_3=Interested - Positive}}}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi Amir, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  so you are calling from
assistant:  Hey Amir! Yes, I’m calling from Outspark Resume Services, part of the Times of India Group. We just reviewed your resume, and I wanted to chat about how we can help you turn that score around and get you noticed by recruiters. Is now a good time?
user:  yes tell me
assistant:  Great! So, Amir, your resume scored around sixty one point eight out of a hundred. That’s a clear sign it’s not quite hitting the mark recruiters want. Can I ask—what’s your main goal right now? Are you looking for a new job, thinking about a career shift, or something else?
user:  yes i'm looking for a new job
assistant:   Got it, Amir. Looking for a new job with a resume that’s scoring in the sixties? That’s tough because recruiters often skim resumes in seconds. If yours isn’t crisp, clear, and impactful, it’s easy to get passed over. 

What kind of roles are you aiming for? And how soon do you want to start landing interviews?
user:  soon as possible asap
assistant:   I hear you, Amir—ASAP is the name of the game. But here’s the thing: with your current resume, you might be missing out on calls because it’s not showcasing your strengths in the best way. 

Imagine how many opportunities slip away just because your resume isn’t grabbing attention fast enough. How many times have you applied and heard nothing back?
user:  so i have applied
assistant:   Yeah, Amir, that’s exactly the point. You’ve applied, but the silence is frustrating, right? That’s your resume not doing its job. It’s like having a great story but telling it in a way no one wants to listen to. 

If you don’t fix this now, those missed chances add up—delaying your job search, wasting your time, and even affecting your confidence. How long have you been applying without much response?
user:  but i have seen it okay
assistant:  I
user:  and whatsapp
assistant:  Hey
user:  yeah what's the difference with
assistant: eight. Anything below eighty is considered poor. That gap means your resume is missing key elements that get you through ATS systems and impress hiring managers. If you don’t bridge that gap, your chances of landing interviews stay
user:  what is what is this ats system exactly is
assistant:  Great question, Amir! ATS stands for Applicant Tracking System. It’s software that companies use to filter resumes before a human
user:  so where is your where where is where is your office
assistant:   Hey Amir, we’re based out of Gurgaon, Haryana. But the best part? Our service is completely online, so you get your upgraded resumes and all the goodies delivered instantly—no need to visit in person. Makes it super convenient, right?
user:  so your team is based out of गुड़गांव they sit in times of pending office or somewhere else
assistant:   Exactly, Amir! Our team works out of Gurgaon, and yes, we’re part of the Times of India Group, so we have that strong backing. But most of the magic happens online—our experts and AI tools work together to craft your resume, so you get top-notch results without any hassle. Does that sound like something that could help you?
user:  ok fine
assistant: exactly to the roles you want, plus cover letters, LinkedIn review, and interview prep— all ready in under 30 minutes? Would you want to take that step today and finally turn those applications into real interview
user:  how much will it how much will it cost
assistant:  Great question, Amir! The full package is just Rupees two thousand nine hundred ninety nine plus GST. Considering everything you get—customized resumes, cover letters, LinkedIn review, interview prep—it’s a steal compared to the value it brings to your career. 

How does that sound for investing in your next job opportunity?
user:  what type of linkedin reviews will be given
assistant: by the right people. LinkedIn
user:  i want but i want to
assistant:  Hey Amir
user:  i want to see a sample
assistant:  I totally
user:  i want to see a sample resume that what is it
assistant:  I get it, Amir—seeing is believing, right? While I can’t share actual samples here, what I can tell you is this: our upgraded resumes are tailored specifically to your target jobs, with clear, powerful language, quantifiable achievements, and a clean, professional look that recruiters love. 

Imagine your current resume transformed into a sharp, compelling story that gets you noticed in seconds. How about we get started so you can experience that firsthand? What do you say?
user:  but i want to see a few samples also
assistant: I totally get wanting to see samples, Amir. It’s smart to know what you’re investing in. While I can’t share actual client resumes due to privacy, I can send you a quick overview of the kind of premium templates and formats we use— clean,
user:  yeah exactly
assistant:  Perfect, Amir! I’ll make sure you get a glimpse of those premium templates so you can see the quality and style we bring. But here’s the thing—the real game-changer is how we tailor your content to your exact job goals, making every word count. 

Ready to take that step and get your resume working as hard as you do?
user:  but that is that is fine but this can be done from chatgpt also there are so many ai tools that can help me to make the resume
assistant:   I hear you, Amir. ChatGPT and other AI tools are great for ideas, but here’s the catch—they don’t tailor your resume like we do. Our AI is trained on thousands of real recruiter preferences and job descriptions, plus we add human expertise to make sure your resume passes ATS and stands out to hiring managers. 

It’s the difference between a generic draft and a laser-focused, interview-getting machine. If you want to keep trying on your own, that’s cool—but how long can you afford to wait without results?
user:  no but
assistant:   I get it
user:  if i will use a jee capability
assistant: Hey Amir, I get where you’re coming from. Using your own skills or free tools is great, but here’s the thing— our service combines AI power with expert insights tailored exactly to your target jobs. That’s a level of precision and polish you just
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Anita explains the importance of having a strong resume that stands out to recruiters and mentions the Applicant Tracking System (ATS) that many companies use to filter resumes. She also shares that their services are online and based out of Gurgaon, making it convenient for clients.

Amir inquires about the cost of the service, which is 2,999 Rupees plus GST, and asks about the LinkedIn review included in the package. He expresses interest in seeing sample resumes before making a decision. Anita explains that while she cannot share actual client resumes due to privacy, she can provide an overview of the premium templates they use.

Amir mentions that he could use AI tools like ChatGPT to create a resume himself, to which Anita responds that their service combines AI with human expertise to tailor resumes specifically for job applications, making them more effective than generic drafts. The conversation ends with Anita trying to persuade Amir to take the next step in utilizing their services., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Lead", "disposition_2": "Interested", "disposition_3": "Interested - Positive"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Lead, disposition_2=Interested, disposition_3=Interested - Positive}}}, smart_status=dropped, conversation_duration=474.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=8756, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=8740, welcome_message_cache=false, welcome_message_characters=16}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=280, input=1433}, azure_gpt-4_1-mini={output=1898, input=62323}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=280, input=1433, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1898, input=62323, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=140, input=56588, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-07 11:55:27, status=completed}

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However, the education and work experience sections could be organized in reverse chronological order to improve readability., score=65, readability=The content is mostly readable and well-structured, with some areas needing improved chronology. Enhancing the visual presentation and structuring of dates can aid readability., essentialSectionsPresence=The essential sections such as Profile Summary, Skills, and Work Experience are present. However, the Education section lacks clarity regarding the timeframe for each educational milestone., scale=100}, atsReadabilityScore={feedback=ATS readability is fairly good, with relevant keywords included, yet improvements are needed for consistency in labeling. Ensuring all sections are clearly labeled will enhance ATS compatibility., score=64, scale=100, keyElementsReadableByATS=Essential elements such as contact details, recent employers, and job titles are well presented for ATS readability. However, more attention to keyword diversity and explicit labels would improve ATS parsing.}, impact={feedback=The resume provides a good amount of relevant information, but it lacks consistent quantification of impact. Using more quantifiable achievements and avoiding repetition of similar tasks can enhance impact significantly., score=60, spellCheck=The document appears to be free of spelling errors. However, a thorough spell check is advisable to ensure accuracy and professionalism., bulletPointsUsage=The use of bullet points is evident, aiding in the clear presentation of accomplishments. However, some bullet points could benefit from increased specificity and quantifiable data to bolster their impact., weakActionVerbs=The resume employs a mix of both strong and weak action verbs. Replacing weaker verbs with more robust alternatives could enhance the strength of each bullet point., scale=100, quantifyingImpact=Quantifiable achievements are noted but are inconsistently applied across roles. More frequent use of quantifiable outcomes, like percentages or numbers, is recommended to enhance the resume's impact., repetitionAvoidance=There is little repetition of content, but some overlap in responsibilities across roles is noticed which can be streamlined. Diversifying the language used in bullet points will improve uniqueness and impact., accomplishmentLanguage=Language used is generally results-oriented but could be improved with more active, outcome-focused descriptions. Highlighting specific achievements in terms of business impact would greatly benefit the language.}, crispness={feedback=The resume effectively conveys the applicant's experience, yet it suffers from overly long bullet points in some sections. Condensing these with more precise language would increase both readability and impact., resumeLength=The resume's length is generally suitable but could benefit from trimming excess where information is repeated or unnecessary. This ensures the focus remains on the most impactful achievements., score=58, bulletPointsCount=The count of bullet points overall is balanced, and sections are adequately represented. Certain sections, however, may be sharing more details than necessary for the role's focus., fillerWords=The resume is mostly straightforward in language, yet some sections have instances of filler words. Eliminating these will enhance the clarity and directness of resume content., bulletPointLength=Several bullet points extend beyond optimal length, reducing the opportunity for quick scanning by hiring managers. Emphasizing brevity and precision in bullet point construction is recommended., scale=100}, qualityAddOn={feedback=The resume employs some specific language but occasionally overuses buzzwords. Ensuring all content maintains a professional and concise tone, without clichés, would be advantageous., score=62, buzzwordsCliches=While the language is generally professional, some buzzwords and general terms are present. Rephrasing these with more industry-specific terms will make the content more engaging and professional., datesFormatting=Dates are provided but lack consistency in formatting, which can be distracting. Standardizing date formats throughout will improve the document's professionalism and clarity., activeVoice=While written mostly in an active voice, stronger verb choices could improve the assertiveness and clarity of statements. Ensuring all action points are active will enhance impact., scale=100, personalPronounsUsage=The use of personal pronouns has been avoided, adhering to professional standards. Continuing this practice will support a consistent tone of professionalism.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Amir?
user:  hello
assistant:  Hi Amir, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  so you are calling from
assistant:  Hey Amir! Yes, I’m calling from Outspark Resume Services, part of the Times of India Group. We just reviewed your resume, and I wanted to chat about how we can help you turn that score around and get you noticed by recruiters. Is now a good time?
user:  yes tell me
assistant:  Great! So, Amir, your resume scored around sixty one point eight out of a hundred. That’s a clear sign it’s not quite hitting the mark recruiters want. Can I ask—what’s your main goal right now? Are you looking for a new job, thinking about a career shift, or something else?
user:  yes i'm looking for a new job
assistant:   Got it, Amir. Looking for a new job with a resume that’s scoring in the sixties? That’s tough because recruiters often skim resumes in seconds. If yours isn’t crisp, clear, and impactful, it’s easy to get passed over. 

What kind of roles are you aiming for? And how soon do you want to start landing interviews?
user:  soon as possible asap
assistant:   I hear you, Amir—ASAP is the name of the game. But here’s the thing: with your current resume, you might be missing out on calls because it’s not showcasing your strengths in the best way. 

Imagine how many opportunities slip away just because your resume isn’t grabbing attention fast enough. How many times have you applied and heard nothing back?
user:  so i have applied
assistant:   Yeah, Amir, that’s exactly the point. You’ve applied, but the silence is frustrating, right? That’s your resume not doing its job. It’s like having a great story but telling it in a way no one wants to listen to. 

If you don’t fix this now, those missed chances add up—delaying your job search, wasting your time, and even affecting your confidence. How long have you been applying without much response?
user:  but i have seen it okay
assistant:  I
user:  and whatsapp
assistant:  Hey
user:  yeah what's the difference with
assistant: eight. Anything below eighty is considered poor. That gap means your resume is missing key elements that get you through ATS systems and impress hiring managers. If you don’t bridge that gap, your chances of landing interviews stay
user:  what is what is this ats system exactly is
assistant:  Great question, Amir! ATS stands for Applicant Tracking System. It’s software that companies use to filter resumes before a human
user:  so where is your where where is where is your office
assistant:   Hey Amir, we’re based out of Gurgaon, Haryana. But the best part? Our service is completely online, so you get your upgraded resumes and all the goodies delivered instantly—no need to visit in person. Makes it super convenient, right?
user:  so your team is based out of गुड़गांव they sit in times of pending office or somewhere else
assistant:   Exactly, Amir! Our team works out of Gurgaon, and yes, we’re part of the Times of India Group, so we have that strong backing. But most of the magic happens online—our experts and AI tools work together to craft your resume, so you get top-notch results without any hassle. Does that sound like something that could help you?
user:  ok fine
assistant: exactly to the roles you want, plus cover letters, LinkedIn review, and interview prep— all ready in under 30 minutes? Would you want to take that step today and finally turn those applications into real interview
user:  how much will it how much will it cost
assistant:  Great question, Amir! The full package is just Rupees two thousand nine hundred ninety nine plus GST. Considering everything you get—customized resumes, cover letters, LinkedIn review, interview prep—it’s a steal compared to the value it brings to your career. 

How does that sound for investing in your next job opportunity?
user:  what type of linkedin reviews will be given
assistant: by the right people. LinkedIn
user:  i want but i want to
assistant:  Hey Amir
user:  i want to see a sample
assistant:  I totally
user:  i want to see a sample resume that what is it
assistant:  I get it, Amir—seeing is believing, right? While I can’t share actual samples here, what I can tell you is this: our upgraded resumes are tailored specifically to your target jobs, with clear, powerful language, quantifiable achievements, and a clean, professional look that recruiters love. 

Imagine your current resume transformed into a sharp, compelling story that gets you noticed in seconds. How about we get started so you can experience that firsthand? What do you say?
user:  but i want to see a few samples also
assistant: I totally get wanting to see samples, Amir. It’s smart to know what you’re investing in. While I can’t share actual client resumes due to privacy, I can send you a quick overview of the kind of premium templates and formats we use— clean,
user:  yeah exactly
assistant:  Perfect, Amir! I’ll make sure you get a glimpse of those premium templates so you can see the quality and style we bring. But here’s the thing—the real game-changer is how we tailor your content to your exact job goals, making every word count. 

Ready to take that step and get your resume working as hard as you do?
user:  but that is that is fine but this can be done from chatgpt also there are so many ai tools that can help me to make the resume
assistant:   I hear you, Amir. ChatGPT and other AI tools are great for ideas, but here’s the catch—they don’t tailor your resume like we do. Our AI is trained on thousands of real recruiter preferences and job descriptions, plus we add human expertise to make sure your resume passes ATS and stands out to hiring managers. 

It’s the difference between a generic draft and a laser-focused, interview-getting machine. If you want to keep trying on your own, that’s cool—but how long can you afford to wait without results?
user:  no but
assistant:   I get it
user:  if i will use a jee capability
assistant: Hey Amir, I get where you’re coming from. Using your own skills or free tools is great, but here’s the thing— our service combines AI power with expert insights tailored exactly to your target jobs. That’s a level of precision and polish you just
, updated_at=2025-11-07T12:03:46.531529, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-07 12:03:46, id=87a55cca-4def-4bd1-a6ca-bf7af0e7535c, campaign_id=null, summary=The conversation is between Amir and Anita from Outspark Resume Services, part of the Times of India Group. Anita calls Amir to discuss transforming his resume to increase his chances of getting interview calls. She informs him that his current resume scored 61.8 out of 100, which is below the desired threshold for recruiters. Amir expresses that he is looking for a new job and wants to start landing interviews as soon as possible.

Anita explains the importance of having a strong resume that stands out to recruiters and mentions the Applicant Tracking System (ATS) that many companies use to filter resumes. She also shares that their services are online and based out of Gurgaon, making it convenient for clients.

Amir inquires about the cost of the service, which is 2,999 Rupees plus GST, and asks about the LinkedIn review included in the package. He expresses interest in seeing sample resumes before making a decision. Anita explains that while she cannot share actual client resumes due to privacy, she can provide an overview of the premium templates they use.

Amir mentions that he could use AI tools like ChatGPT to create a resume himself, to which Anita responds that their service combines AI with human expertise to tailor resumes specifically for job applications, making them more effective than generic drafts. The conversation ends with Anita trying to persuade Amir to take the next step in utilizing their services., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=474.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=8756, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=8740, welcome_message_cache=false, welcome_message_characters=16}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=280, input=1433}, azure_gpt-4_1-mini={output=1898, input=62323}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=280, input=1433, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1898, input=62323, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=140, input=56588, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-07 11:55:27, status=call-disconnected}

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However, more attention to keyword diversity and explicit labels would improve ATS parsing.}, impact={feedback=The resume provides a good amount of relevant information, but it lacks consistent quantification of impact. Using more quantifiable achievements and avoiding repetition of similar tasks can enhance impact significantly., score=60, spellCheck=The document appears to be free of spelling errors. However, a thorough spell check is advisable to ensure accuracy and professionalism., bulletPointsUsage=The use of bullet points is evident, aiding in the clear presentation of accomplishments. However, some bullet points could benefit from increased specificity and quantifiable data to bolster their impact., weakActionVerbs=The resume employs a mix of both strong and weak action verbs. 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Context Details
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