Call Details

Bolna ID: 5f196efa-2ba9-4c06-9b6c-64577ea0779c

Phone: +918668756737

From: +918031274410

Status: completed

Processing: COMPLETED

Duration: 290.00s

Cost: ₹35.00

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-11-07 14:14:27

Ended:
Not set

Last Processed:
2025-11-07 14:19:24

Last Retry At:
2025-11-07 14:19:24

Next Retry Scheduled:
2025-11-07 14:24:41

Next Call Scheduled:
2025-11-07 14:24:41

Call Timeline 12
2025-11-07 14:14:28
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-07 14:14:33
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-07 14:14:34
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-07 14:14:42
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-07 14:17:24
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-07 14:17:24, message=Fallback additional details fetch scheduled}
2025-11-07 14:19:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-07 14:19:24, message=Successfully fetched and saved additional details}
2025-11-07 14:19:41
COMPLETED MAIN
CALLBACK_UPDATE
₹51.01
Duration: 289.10s
2025-11-07 14:19:41
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-11-07 14:19:41
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-11-07 14:19:45
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=send plans via WhatsApp for review, callback_id=690db2a9df5d746adf5c04b0, scheduled_for=2025-11-07T14:49:45.738835165}
2025-11-07 14:19:45
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_details_fy, request_type=pricing_info, phone_number=+918668756737}
2025-11-07 14:20:01
COMPLETED MAIN
CALLBACK_UPDATE
₹35.00
Duration: 289.10s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=Not Ready to Pay, disposition_3=Client wants to check plans and get back}}}
Call History (Raw Callbacks) 5

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The focus should be on your achievements rather than on personal narratives.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Spraha?
user:  hello
assistant:  Hi Spraha, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  गया है चल रही
assistant:  Hey Spraha, I got that you’re a bit busy. Just a quick one—your resume score came in at around sixty point six, which means there’s a lot of room to make it shine. 

Can I ask, what’s your main goal right now? Are you looking for a new job, thinking about a career shift, or something else?
user:  career shift
assistant:  Ah, a career shift—that’s exciting but also tricky, right? Your current resume is like a map, and if it’s not showing the right path, recruiters might miss your true potential. 

What kind of new role or industry are you aiming for? And how soon are you hoping to make this move?
user:  immediately
assistant:  Got it, Spraha. When you say immediately, that means every day your resume isn’t hitting the mark, you’re missing out on interviews—and those interviews are your gateway to that new career. 

Right now, your resume’s layout and impact aren’t making your recent skills and achievements pop, especially for a fresh industry. That’s a big gap between where you are and where you want to be. 

If you don’t fix this fast, you risk getting stuck in the same spot, watching others move ahead. How does that sound? Are you feeling that urgency too?
user:  yes
assistant: That’s exactly the mindset that gets results, Spraha. Imagine having a resume
user:  yeah yeah i know
assistant:  I hear you—knowing is one thing, but making it happen is where the magic is. 

What’s been holding you back from upgrading your resume so far? Is it time, confusion about what to change, or something else?
user:  something else
assistant: Okay, Spraha, I’m curious— what’s that “something else”? Sometimes it’s fear of investing without a guarantee, or maybe you’ve tried
user:  no no my husband has already invested all it actually
assistant:  Ah, I
user:  husband has taken the service
assistant:  Got it, Spraha. So your husband has already invested in the service—that’s great! Are you thinking about getting your own resume upgraded too, or are you hoping to use his upgraded resume as a reference?
user:  i don't know he didn't think about it yeah i'm hoping to use his resume for sure
assistant:   I get where you’re coming from, but here’s the thing—your career shift and goals are unique, right? Using someone else’s resume, even if it’s great, won’t highlight *your* skills and achievements the way recruiters need to see them. 

If you want to move fast and stand out in your new field, your resume has to speak
user:  may i know how much it cost so that i will think about it
assistant:  Absolutely, Spraha! The full upgrade package is just Rupees two thousand nine hundred ninety nine plus GST. 

For that, you get ten AI-powered, job-customized resumes tailored exactly to the roles you want, premium HR-approved templates, personalized cover letters, instant downloads, lifetime access to edit anytime, plus interview prep guides and LinkedIn profile review with a two-week LinkedIn co-pilot to boost your visibility.

It’s a complete career toolkit designed to get you noticed fast. 

How does that sound for making your career shift happen quickly?
user:  it is good but i'm not ready to pay for this amount right now
assistant:  I totally get it, Spraha—investing in yourself can feel like a big step, especially when you’re not sure what’s next. 

Here’s the thing though: every day you wait with the same resume, you’re losing chances to get those interviews that could change everything. 

If budget’s tight right now, I can connect you with one of our human experts who might help with options or discounts. Would you like me to arrange a quick call today or tomorrow? What time works best for you?
user:  this is my also whatsapp number it's okay if you send me the plans that i will check and i will get back
assistant: Sure thing, Spraha! I’ll send you all the details and plans on WhatsApp so you can check them out at your own pace. Just remember
user:  okay okay
assistant:  Perfect! Keep an eye out for my message on WhatsApp shortly. And hey, whenever you’re ready to take that next step, I’m here to help you make it happen. 

Talk soon, Spraha!
assistant: Call will now disconnect
, updated_at=2025-11-07T08:50:01.59846, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-07 08:50:01, id=5f196efa-2ba9-4c06-9b6c-64577ea0779c, campaign_id=null, summary=The conversation was between an agent named Anita from Outspark Resume Services and the user, Spraha. Anita reached out to discuss transforming Spraha's resume to increase her chances of getting interview calls. Spraha expressed that she is currently busy but mentioned she is looking for a career shift and wants to make the move immediately.

Anita highlighted that Spraha's resume score was low and emphasized the importance of having a strong resume for her career transition. Spraha indicated that her husband had already invested in the service, and she was considering using his upgraded resume as a reference. However, Anita advised against this, stating that Spraha's unique skills and achievements need to be highlighted in her own resume.

When Spraha inquired about the cost of the service, Anita explained the full upgrade package and its benefits, but Spraha expressed that she wasn't ready to pay that amount at the moment. Anita offered to connect her with a human expert for potential options or discounts and suggested sending the plans via WhatsApp for Spraha to review at her convenience. The call ended with Anita agreeing to send the information and encouraging Spraha to reach out when she was ready., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "Not Ready to Pay", "disposition_3": "Client wants to check plans and get back"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=Not Ready to Pay, disposition_3=Client wants to check plans and get back}}}, smart_status=completed, conversation_duration=289.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=4907, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=4889, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=244, input=1022}, azure_gpt-4_1-mini={output=1086, input=34791}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=244, input=1022, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1086, input=34791, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=91, input=34588, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-07 08:44:28, status=completed}

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The focus should be on your achievements rather than on personal narratives.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Spraha?
user:  hello
assistant:  Hi Spraha, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  गया है चल रही
assistant:  Hey Spraha, I got that you’re a bit busy. Just a quick one—your resume score came in at around sixty point six, which means there’s a lot of room to make it shine. 

Can I ask, what’s your main goal right now? Are you looking for a new job, thinking about a career shift, or something else?
user:  career shift
assistant:  Ah, a career shift—that’s exciting but also tricky, right? Your current resume is like a map, and if it’s not showing the right path, recruiters might miss your true potential. 

What kind of new role or industry are you aiming for? And how soon are you hoping to make this move?
user:  immediately
assistant:  Got it, Spraha. When you say immediately, that means every day your resume isn’t hitting the mark, you’re missing out on interviews—and those interviews are your gateway to that new career. 

Right now, your resume’s layout and impact aren’t making your recent skills and achievements pop, especially for a fresh industry. That’s a big gap between where you are and where you want to be. 

If you don’t fix this fast, you risk getting stuck in the same spot, watching others move ahead. How does that sound? Are you feeling that urgency too?
user:  yes
assistant: That’s exactly the mindset that gets results, Spraha. Imagine having a resume
user:  yeah yeah i know
assistant:  I hear you—knowing is one thing, but making it happen is where the magic is. 

What’s been holding you back from upgrading your resume so far? Is it time, confusion about what to change, or something else?
user:  something else
assistant: Okay, Spraha, I’m curious— what’s that “something else”? Sometimes it’s fear of investing without a guarantee, or maybe you’ve tried
user:  no no my husband has already invested all it actually
assistant:  Ah, I
user:  husband has taken the service
assistant:  Got it, Spraha. So your husband has already invested in the service—that’s great! Are you thinking about getting your own resume upgraded too, or are you hoping to use his upgraded resume as a reference?
user:  i don't know he didn't think about it yeah i'm hoping to use his resume for sure
assistant:   I get where you’re coming from, but here’s the thing—your career shift and goals are unique, right? Using someone else’s resume, even if it’s great, won’t highlight *your* skills and achievements the way recruiters need to see them. 

If you want to move fast and stand out in your new field, your resume has to speak
user:  may i know how much it cost so that i will think about it
assistant:  Absolutely, Spraha! The full upgrade package is just Rupees two thousand nine hundred ninety nine plus GST. 

For that, you get ten AI-powered, job-customized resumes tailored exactly to the roles you want, premium HR-approved templates, personalized cover letters, instant downloads, lifetime access to edit anytime, plus interview prep guides and LinkedIn profile review with a two-week LinkedIn co-pilot to boost your visibility.

It’s a complete career toolkit designed to get you noticed fast. 

How does that sound for making your career shift happen quickly?
user:  it is good but i'm not ready to pay for this amount right now
assistant:  I totally get it, Spraha—investing in yourself can feel like a big step, especially when you’re not sure what’s next. 

Here’s the thing though: every day you wait with the same resume, you’re losing chances to get those interviews that could change everything. 

If budget’s tight right now, I can connect you with one of our human experts who might help with options or discounts. Would you like me to arrange a quick call today or tomorrow? What time works best for you?
user:  this is my also whatsapp number it's okay if you send me the plans that i will check and i will get back
assistant: Sure thing, Spraha! I’ll send you all the details and plans on WhatsApp so you can check them out at your own pace. Just remember
user:  okay okay
assistant:  Perfect! Keep an eye out for my message on WhatsApp shortly. And hey, whenever you’re ready to take that next step, I’m here to help you make it happen. 

Talk soon, Spraha!
assistant: Call will now disconnect
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Anita highlighted that Spraha's resume score was low and emphasized the importance of having a strong resume for her career transition. Spraha indicated that her husband had already invested in the service, and she was considering using his upgraded resume as a reference. However, Anita advised against this, stating that Spraha's unique skills and achievements need to be highlighted in her own resume.

When Spraha inquired about the cost of the service, Anita explained the full upgrade package and its benefits, but Spraha expressed that she wasn't ready to pay that amount at the moment. Anita offered to connect her with a human expert for potential options or discounts and suggested sending the plans via WhatsApp for Spraha to review at her convenience. The call ended with Anita agreeing to send the information and encouraging Spraha to reach out when she was ready., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=289.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=4907, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=4889, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=244, input=1022}, azure_gpt-4_1-mini={output=1086, input=34791}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=244, input=1022, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1086, input=34791, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=91, input=34588, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-07 08:44:28, status=call-disconnected}

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Context Details
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