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Call Details

Bolna ID: 6969425f-881d-4e45-ad1e-b1932f0b5757

Phone: +917007827150

From: N/A

Status: completed

Processing: COMPLETED

Duration: 13.00s

Cost: ₹3.50

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-11-07 13:50:24

Last Retry At:
2025-11-07 13:50:24

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 7
2025-11-07 13:48:25
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-07 13:48:27
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-07 13:48:29
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-07 13:48:40
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-07 13:48:56
COMPLETED MAIN
CALLBACK_UPDATE
₹1.78
Duration: 13.00s
2025-11-07 13:49:12
COMPLETED MAIN
CALLBACK_UPDATE
₹3.50
Duration: 13.00s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=, disposition_2=, disposition_3=}}}
2025-11-07 13:50:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-07 13:50:24, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5 

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user:  hello
assistant: mes- of- India Group
, updated_at=2025-11-07T08:19:12.197153, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-07 08:19:12, id=6969425f-881d-4e45-ad1e-b1932f0b5757, campaign_id=null, summary=The conversation begins with the agent greeting the user and asking if they are present. The user responds with a "hello," and the agent identifies themselves as being from the "mes- of- India Group.", error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=, disposition_2=, disposition_3=}}}, smart_status=dropped, conversation_duration=13.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=171, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=171, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=42, input=20}, azure_gpt-4_1-mini={output=37, input=1064}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=42, input=20, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=37, input=1064, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1212, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-07 08:18:25, status=completed}

{created_at_str=2025-11-07 08:18:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=1.78, batch_id=null, cost_breakdown={synthesizer=1.71, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=1.71}, llm=0.07, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.003, extraction=0, conversation=0.049, hangup=0.018}}, created_at=2025-11-07T08:18:25.640085, scheduled_at=2025-11-07T08:18:25.640049, custom_extractions=null, telephony_data={duration=0.0, to_number=+917007827150, provider_call_id=600e7cf1-c06a-49a6-9f20-9a1c78078cf0, hosted_telephony=true, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917007827150, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=31a22835-3a17-4629-940f-81b2f8809014, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant: mes- of- India Group
, updated_at=2025-11-07T08:18:56.804056, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-07 08:18:56, id=6969425f-881d-4e45-ad1e-b1932f0b5757, campaign_id=null, summary=The conversation begins with the agent greeting the user and asking if they are present. The user responds with a "hello," and the agent identifies themselves as being from the "mes- of- India Group.", error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=13.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=171, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=171, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=42, input=20}, azure_gpt-4_1-mini={output=37, input=1064}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=42, input=20, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=37, input=1064, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1212, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-07 08:18:25, status=call-disconnected}

{created_at_str=2025-11-07 08:18:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-07T08:18:25.640085, scheduled_at=2025-11-07T08:18:25.640049, custom_extractions=null, telephony_data={duration=0.0, to_number=+917007827150, provider_call_id=600e7cf1-c06a-49a6-9f20-9a1c78078cf0, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917007827150, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=31a22835-3a17-4629-940f-81b2f8809014, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-07T08:18:40.152171, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-07 08:18:40, id=6969425f-881d-4e45-ad1e-b1932f0b5757, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-07 08:18:25, status=in-progress}

{created_at_str=2025-11-07 08:18:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-07T08:18:25.640085, scheduled_at=2025-11-07T08:18:25.640049, custom_extractions=null, telephony_data={duration=0.0, to_number=+917007827150, provider_call_id=600e7cf1-c06a-49a6-9f20-9a1c78078cf0, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917007827150, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=31a22835-3a17-4629-940f-81b2f8809014, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-07T08:18:29.178531, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-07 08:18:29, id=6969425f-881d-4e45-ad1e-b1932f0b5757, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-07 08:18:25, status=ringing}

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Context Details 
{recipient_phone_number=+917007827150, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=31a22835-3a17-4629-940f-81b2f8809014, attemptType=RETRY}, resume_review_id=null}