Call Details

Bolna ID: 9369e25e-6401-4b90-a66b-79310986189b

Phone: +919632366795

From: +918031274410

Status: busy

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-11-06 15:56:26

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-11-06 16:01:56

Next Call Scheduled:
2025-11-06 16:01:56

Call Timeline 6
2025-11-06 15:56:33
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-06 15:56:36
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-06 15:56:37
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-06 15:56:56
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-06 15:56:56
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-11-06 15:56:56
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
Call History (Raw Callbacks) 3

{created_at_str=2025-11-06 10:26:33, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-06T10:26:33.467788, scheduled_at=2025-11-06T10:26:33.467749, custom_extractions=null, telephony_data={duration=0.0, to_number=+919632366795, provider_call_id=3c67b941-caaf-46d4-bfdc-ec98acd696a6, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918031274410, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919632366795, recipient_data={recipient_phone_number=null, review_completed=2025-11-06 15:46:13, callback_request_id=null, is_callback=null, fullName=Prashantkumar, resume_review_id=690c75269f941c720e74afd7, reviewDetails={overallScore={score=56, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout has all essential sections, but lacks clear distinction between sections, making it somewhat difficult to navigate quickly. Consider adding more headers or dividers to enhance readability., score=55, readability=The use of bullet points assists in readability, although cluttering some sections. A more streamlined presentation of contact information and summary could improve quick reference by readers., essentialSectionsPresence=While the resume includes key sections such as Experience and Education, it could benefit from a better chronological order, especially highlighting the most recent job role first. The summary and skills sections are present but need further alignment to the job role for better relevance., scale=100}, atsReadabilityScore={feedback=The structure supports basic ATS readability with clear headings and regular sections, though improvements could be made for keyword density. Tailoring the resume with job-specific keywords can enhance ATS performance., score=58, scale=100, keyElementsReadableByATS=Key elements like name, contact information, and professional positions are clearly laid out, ensuring ATS compatibility. Integrating more industry-specific jargon and relevant terms could further optimize readability.}, impact={feedback=The resume lacks quantitative measures of success, which diminishes its impact. Incorporating specific numbers or percentages would strengthen the impression of past performances., score=55, spellCheck=Spelling seems accurate, with no evident errors, which enhances the professionalism of the document. However, occasionally missed spaces are present which need attention., bulletPointsUsage=Bullet points are used throughout, but lack specificity in achievements. Consider refining bullet points to clearly reflect key accomplishments, not just duties., weakActionVerbs=Several weak verbs are used such as 'handle' and 'use,' which do not convey strong action or impact. Strong verbs like 'spearheaded' or 'innovated' could make the resume more dynamic., scale=100, quantifyingImpact=Very few achievements are quantified, missing an opportunity to show concrete impact. Adding specific data like 'optimized server performance by 30%' could make claims more credible., repetitionAvoidance=There is some repetition of roles and duties, particularly with verb usage like 'manage' and 'ensure.' Diversifying language could help underline varied experiences., accomplishmentLanguage=The language tends to describe duties rather than accomplishments, which underplays potential contributions to past employers. Focusing on outcomes of actions might better convey value.}, crispness={feedback=The resume is lengthy, covering multiple roles with detailed descriptions, which may be overwhelming. Condensing roles or merging similar roles can enhance succinctness without losing information., resumeLength=The length appears expansive relative to the positions and accomplishments listed, potentially losing reader’s interest. Consider a more concise summary of older roles and focus more on achievements., score=52, bulletPointsCount=While many bullet points are included, they would benefit from simplification to keep focus concise and impactful. Reducing content would improve the ability to quickly capture relevant information., fillerWords=There are a number of filler words creating clutter; refining these statements could add professionalism and focus to the provided information. Aim for directness for a crisper presentation., bulletPointLength=Some bullet points are excessively detailed, leading to bulky text within sections. Shortening these points would help convey the main ideas more effectively., scale=100}, qualityAddOn={feedback=The resume mostly avoids buzzwords, but some language still feels generic. Focus on specific achievements to replace clichés., score=60, buzzwordsCliches=Buzzwords like 'deliver superior customer service' are somewhat generic. Replacing them with specific examples of how service improved team performance may enhance originality., datesFormatting=Dates are formatted well, but could be more distinguished with consistent styling (e.g., using only 'Month, Year'). However, some placements cause slight alignment issues that should be addressed., activeVoice=Active voice is used mostly well, though some shifts to passive constructions diminish impact. Strengthening active verbs will better convey achievements and roles undertaken., scale=100, personalPronounsUsage=The document wisely avoids personal pronouns, maintaining a professional tone throughout. This style is recommended for professional resumes to enhance objectivity.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-06T10:26:56.126584, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-06 10:26:56, id=9369e25e-6401-4b90-a66b-79310986189b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=25, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=25}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-06 10:26:33, status=busy}

{created_at_str=2025-11-06 10:26:33, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-06T10:26:33.467788, scheduled_at=2025-11-06T10:26:33.467749, custom_extractions=null, telephony_data={duration=0.0, to_number=+919632366795, provider_call_id=3c67b941-caaf-46d4-bfdc-ec98acd696a6, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919632366795, recipient_data={recipient_phone_number=null, review_completed=2025-11-06 15:46:13, callback_request_id=null, is_callback=null, fullName=Prashantkumar, resume_review_id=690c75269f941c720e74afd7, reviewDetails={overallScore={score=56, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout has all essential sections, but lacks clear distinction between sections, making it somewhat difficult to navigate quickly. Consider adding more headers or dividers to enhance readability., score=55, readability=The use of bullet points assists in readability, although cluttering some sections. A more streamlined presentation of contact information and summary could improve quick reference by readers., essentialSectionsPresence=While the resume includes key sections such as Experience and Education, it could benefit from a better chronological order, especially highlighting the most recent job role first. The summary and skills sections are present but need further alignment to the job role for better relevance., scale=100}, atsReadabilityScore={feedback=The structure supports basic ATS readability with clear headings and regular sections, though improvements could be made for keyword density. Tailoring the resume with job-specific keywords can enhance ATS performance., score=58, scale=100, keyElementsReadableByATS=Key elements like name, contact information, and professional positions are clearly laid out, ensuring ATS compatibility. Integrating more industry-specific jargon and relevant terms could further optimize readability.}, impact={feedback=The resume lacks quantitative measures of success, which diminishes its impact. Incorporating specific numbers or percentages would strengthen the impression of past performances., score=55, spellCheck=Spelling seems accurate, with no evident errors, which enhances the professionalism of the document. However, occasionally missed spaces are present which need attention., bulletPointsUsage=Bullet points are used throughout, but lack specificity in achievements. Consider refining bullet points to clearly reflect key accomplishments, not just duties., weakActionVerbs=Several weak verbs are used such as 'handle' and 'use,' which do not convey strong action or impact. Strong verbs like 'spearheaded' or 'innovated' could make the resume more dynamic., scale=100, quantifyingImpact=Very few achievements are quantified, missing an opportunity to show concrete impact. Adding specific data like 'optimized server performance by 30%' could make claims more credible., repetitionAvoidance=There is some repetition of roles and duties, particularly with verb usage like 'manage' and 'ensure.' Diversifying language could help underline varied experiences., accomplishmentLanguage=The language tends to describe duties rather than accomplishments, which underplays potential contributions to past employers. Focusing on outcomes of actions might better convey value.}, crispness={feedback=The resume is lengthy, covering multiple roles with detailed descriptions, which may be overwhelming. Condensing roles or merging similar roles can enhance succinctness without losing information., resumeLength=The length appears expansive relative to the positions and accomplishments listed, potentially losing reader’s interest. Consider a more concise summary of older roles and focus more on achievements., score=52, bulletPointsCount=While many bullet points are included, they would benefit from simplification to keep focus concise and impactful. Reducing content would improve the ability to quickly capture relevant information., fillerWords=There are a number of filler words creating clutter; refining these statements could add professionalism and focus to the provided information. Aim for directness for a crisper presentation., bulletPointLength=Some bullet points are excessively detailed, leading to bulky text within sections. Shortening these points would help convey the main ideas more effectively., scale=100}, qualityAddOn={feedback=The resume mostly avoids buzzwords, but some language still feels generic. Focus on specific achievements to replace clichés., score=60, buzzwordsCliches=Buzzwords like 'deliver superior customer service' are somewhat generic. Replacing them with specific examples of how service improved team performance may enhance originality., datesFormatting=Dates are formatted well, but could be more distinguished with consistent styling (e.g., using only 'Month, Year'). However, some placements cause slight alignment issues that should be addressed., activeVoice=Active voice is used mostly well, though some shifts to passive constructions diminish impact. Strengthening active verbs will better convey achievements and roles undertaken., scale=100, personalPronounsUsage=The document wisely avoids personal pronouns, maintaining a professional tone throughout. This style is recommended for professional resumes to enhance objectivity.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-06T10:26:37.474403, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-06 10:26:37, id=9369e25e-6401-4b90-a66b-79310986189b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=25, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=25}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-06 10:26:33, status=ringing}

{created_at_str=2025-11-06 10:26:33, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-06T10:26:33.467788, scheduled_at=2025-11-06T10:26:33.467749, custom_extractions=null, telephony_data={duration=0.0, to_number=+919632366795, provider_call_id=3c67b941-caaf-46d4-bfdc-ec98acd696a6, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919632366795, recipient_data={recipient_phone_number=null, review_completed=2025-11-06 15:46:13, callback_request_id=null, is_callback=null, fullName=Prashantkumar, resume_review_id=690c75269f941c720e74afd7, reviewDetails={overallScore={score=56, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout has all essential sections, but lacks clear distinction between sections, making it somewhat difficult to navigate quickly. Consider adding more headers or dividers to enhance readability., score=55, readability=The use of bullet points assists in readability, although cluttering some sections. A more streamlined presentation of contact information and summary could improve quick reference by readers., essentialSectionsPresence=While the resume includes key sections such as Experience and Education, it could benefit from a better chronological order, especially highlighting the most recent job role first. The summary and skills sections are present but need further alignment to the job role for better relevance., scale=100}, atsReadabilityScore={feedback=The structure supports basic ATS readability with clear headings and regular sections, though improvements could be made for keyword density. Tailoring the resume with job-specific keywords can enhance ATS performance., score=58, scale=100, keyElementsReadableByATS=Key elements like name, contact information, and professional positions are clearly laid out, ensuring ATS compatibility. Integrating more industry-specific jargon and relevant terms could further optimize readability.}, impact={feedback=The resume lacks quantitative measures of success, which diminishes its impact. Incorporating specific numbers or percentages would strengthen the impression of past performances., score=55, spellCheck=Spelling seems accurate, with no evident errors, which enhances the professionalism of the document. However, occasionally missed spaces are present which need attention., bulletPointsUsage=Bullet points are used throughout, but lack specificity in achievements. Consider refining bullet points to clearly reflect key accomplishments, not just duties., weakActionVerbs=Several weak verbs are used such as 'handle' and 'use,' which do not convey strong action or impact. Strong verbs like 'spearheaded' or 'innovated' could make the resume more dynamic., scale=100, quantifyingImpact=Very few achievements are quantified, missing an opportunity to show concrete impact. Adding specific data like 'optimized server performance by 30%' could make claims more credible., repetitionAvoidance=There is some repetition of roles and duties, particularly with verb usage like 'manage' and 'ensure.' Diversifying language could help underline varied experiences., accomplishmentLanguage=The language tends to describe duties rather than accomplishments, which underplays potential contributions to past employers. Focusing on outcomes of actions might better convey value.}, crispness={feedback=The resume is lengthy, covering multiple roles with detailed descriptions, which may be overwhelming. Condensing roles or merging similar roles can enhance succinctness without losing information., resumeLength=The length appears expansive relative to the positions and accomplishments listed, potentially losing reader’s interest. Consider a more concise summary of older roles and focus more on achievements., score=52, bulletPointsCount=While many bullet points are included, they would benefit from simplification to keep focus concise and impactful. Reducing content would improve the ability to quickly capture relevant information., fillerWords=There are a number of filler words creating clutter; refining these statements could add professionalism and focus to the provided information. Aim for directness for a crisper presentation., bulletPointLength=Some bullet points are excessively detailed, leading to bulky text within sections. Shortening these points would help convey the main ideas more effectively., scale=100}, qualityAddOn={feedback=The resume mostly avoids buzzwords, but some language still feels generic. Focus on specific achievements to replace clichés., score=60, buzzwordsCliches=Buzzwords like 'deliver superior customer service' are somewhat generic. Replacing them with specific examples of how service improved team performance may enhance originality., datesFormatting=Dates are formatted well, but could be more distinguished with consistent styling (e.g., using only 'Month, Year'). However, some placements cause slight alignment issues that should be addressed., activeVoice=Active voice is used mostly well, though some shifts to passive constructions diminish impact. Strengthening active verbs will better convey achievements and roles undertaken., scale=100, personalPronounsUsage=The document wisely avoids personal pronouns, maintaining a professional tone throughout. This style is recommended for professional resumes to enhance objectivity.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-06T10:26:36.425413, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-06 10:26:36, id=9369e25e-6401-4b90-a66b-79310986189b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=25, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=25}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-06 10:26:33, status=initiated}