Call Details

Bolna ID: 47682dd3-f58d-43b5-b118-b96225d66c09

Phone: +919741138336

From: +918031274410

Status: failed

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Error

Reason: Carrier Internal Error

Timestamps

Started:
2025-11-06 12:36:25

Ended:
Not set

Last Processed:
2025-11-06 12:38:26

Last Retry At:
2025-11-06 12:38:26

Next Retry Scheduled:
2025-11-06 12:41:41

Next Call Scheduled:
2025-11-06 12:41:41

Call Timeline 8
2025-11-06 12:36:26
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-06 12:36:28
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-06 12:36:29
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-06 12:36:41
FAILED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-06 12:36:41
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=FAILED, reason=Main call failed with terminal status}
2025-11-06 12:36:41
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: FAILED, attempt_no=1}
2025-11-06 12:38:26
RETRY_CANCELLED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-06 12:38:26, message=Scheduled-uninitiated retry cancelled due to main completion}
2025-11-06 12:38:26
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-06 12:38:26, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 3

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Continue this practice to ensure directness and professionalism.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-06T07:06:41.683459, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-06 07:06:41, id=47682dd3-f58d-43b5-b118-b96225d66c09, campaign_id=null, summary=null, error_message=Carrier Internal Error, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=19, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=19}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-06 07:06:26, status=failed}

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Continue this practice to ensure directness and professionalism.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-06T07:06:29.587656, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-06 07:06:29, id=47682dd3-f58d-43b5-b118-b96225d66c09, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=19, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=19}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-06 07:06:26, status=ringing}

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Context Details
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