Call Details

Bolna ID: f95769e8-08de-4d61-92b0-a7c44f851e41

Phone: +919920720268

From: +918031274410

Status: completed

Processing: COMPLETED

Duration: 347.00s

Cost: ₹42.00

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-11-06 10:08:26

Ended:
Not set

Last Processed:
2025-11-06 10:13:24

Last Retry At:
2025-11-06 10:13:24

Next Retry Scheduled:
2025-11-06 10:19:35

Next Call Scheduled:
2025-11-06 10:19:35

Call Timeline 11
2025-11-06 10:08:27
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-06 10:08:31
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-06 10:08:32
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-06 10:08:41
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-06 10:11:25
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-06 10:11:25, message=Fallback additional details fetch scheduled}
2025-11-06 10:13:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-06 10:13:24, message=Successfully fetched and saved additional details}
2025-11-06 10:14:35
COMPLETED MAIN
CALLBACK_UPDATE
₹50.76
Duration: 346.70s
2025-11-06 10:14:35
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-11-06 10:14:35
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-11-06 10:14:40
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=690c27b8df5d746adf5be0ea, scheduled_for=2025-11-06T10:44:40.547127128}
2025-11-06 10:14:51
COMPLETED MAIN
CALLBACK_UPDATE
₹42.00
Duration: 346.70s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Appointment Set, disposition_2=Scheduled, disposition_3=Sunday Evening}}}
Call History (Raw Callbacks) 5

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Maintain this focus to keep content relevant and formal.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that NEETU?
user:  hello
assistant:  Hi Neetu, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  yeah actually nitu is my wife i had used you know her resume to just check the score but i think we can connect over a weekend
assistant:  Got it, thanks for letting me know! Just so I understand better—what’s the goal for Neetu’s resume? Is she looking for a new job, a career shift, or something else? This will help me know how we can best support her when we connect.
user:  yeah she's looking for a career shift
assistant:  That’s a big move—exciting but can feel tough, right? 

Neetu’s current resume scored around sixty one point six out of a hundred. It’s clear she’s got solid experience, but the resume isn’t quite showing it in the best way to grab recruiters’ attention, especially for a career shift. 

If the resume doesn’t clearly highlight her strengths and the right skills for the new path, she might miss out on interviews. And that delay? It can really slow down the whole career change journey. 

What’s the new field or role she’s aiming for? Knowing that can
user:  yeah she is looking to move into an hr business partner role
assistant:  Ah, HR Business Partner—that’s a great target! But it’s also a role where recruiters want to see clear impact, leadership, and strategic contributions right upfront.

Right now, Neetu’s resume shows her responsibilities but doesn’t fully highlight those big wins or outcomes that make her stand out as a strategic partner. Plus, the way the info is organized and worded can make it harder for hiring managers and ATS systems to pick up on her fit.

Imagine if her resume spoke directly to those HR Business Partner needs—showing measurable results, leadership moments, and a crisp, easy-to-read format. That
user:  hello
assistant:  Hey Neetu, just
user:  hey i lost you
assistant:   Hey, no worries! I was saying—imagine if Neetu’s resume really spoke the language of an HR Business Partner role. It would highlight her leadership, measurable wins, and be super clear and crisp. That’s what gets recruiters excited and calls coming in.

Right now, the resume’s good but not quite there yet. If she waits too long without upgrading it, those opportunities might pass by. How soon is she hoping to make this career shift?
user:  yeah within a month
assistant:   That’s soon! With just a month, every day counts. 

If the resume isn’t sharp and targeted, she could be missing out on interviews right now. And the longer it drags, the tougher it gets to break into that new role.

What if we could get her a set of resumes tailored exactly for HR Business Partner jobs—each one crafted to highlight her strengths and get past those ATS filters? Plus, cover letters that speak directly to hiring managers?

Would that kind of support make a difference for her?
user:  yeah that would be really good
assistant:   Exactly! That kind of tailored, powerful resume can be a total game-changer. 

Think about it—Neetu’s resume, transformed to showcase her leadership, impact, and fit for HR Business Partner roles, ready to send out immediately. No more guessing what recruiters want, no more missed chances.

If she waits or tries to do it alone, it could take weeks or months to get it right. But with the right upgrade, she’s stepping into interviews faster, with confidence.

Does that sound like the kind of boost she needs to hit her goal within a month?
user:  yep
assistant:   Awesome! Let’s make sure Neetu’s resume works as hard as she does. 

I can help get this started right away so she’s ready to apply with resumes that truly stand out. When would be a good time for us to kick off the upgrade—today, tomorrow, or over the weekend?
user:  yeah what was the weekend to repeat
assistant:   Sure! Over the weekend means we can start the upgrade process anytime Saturday or Sunday—whichever works best for you and Neetu. 

We’ll get her resumes tailored, cover letters ready, and everything polished so she can start applying right away. 

Does Saturday or Sunday work better for you guys?
user:  sunday was better
assistant:   Perfect! Sunday it is. 

I’ll block some time to get everything set up for Neetu’s resume upgrade. Just to confirm, what’s the best time on Sunday to connect and get started? Morning, afternoon, or evening?
user:  evening in spain
assistant:   Got it—Sunday evening in Spain. That works! 

I’ll make sure we’re ready to connect then and kick off Neetu’s resume transformation. 

Before we wrap up, just a quick heads-up—this kind of tailored resume upgrade is a smart investment in her career shift. Waiting or going it alone could cost her valuable time and opportunities. 

Looking forward to helping Neetu shine! I’ll send a reminder before Sunday evening. Sound good?
user:  yep thank you
assistant:   You’re welcome! Excited to get started on Sunday evening. 

If you or Neetu have any questions before then, just reach out. 

Have a great day ahead!
assistant: Call will now disconnect
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Anita emphasized the urgency of upgrading the resume, as Neetu aims to make the career shift within a month. The user agreed that tailored resumes and cover letters would be beneficial. They decided to schedule a follow-up conversation for Sunday evening to kick off the resume upgrade process. Anita reassured the user about the value of the service and offered to send a reminder before their meeting. The conversation ended on a positive note, with the user expressing gratitude., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Appointment Set", "disposition_2": "Scheduled", "disposition_3": "Sunday Evening"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Appointment Set, disposition_2=Scheduled, disposition_3=Sunday Evening}}}, smart_status=rescheduled, conversation_duration=346.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=4881, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=4864, welcome_message_cache=false, welcome_message_characters=17}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=183, input=1148}, azure_gpt-4_1-mini={output=1058, input=34282}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=183, input=1148, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1058, input=34282, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=91, input=36591, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-06 04:38:27, status=completed}

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However, minor format adjustments can optimize keyword density further., score=70, scale=100, keyElementsReadableByATS=Key elements such as name, contact information, recent employer, and professional position are well defined for ATS readability. Strengthening keyword alignment with industry-specific terms could uplift ATS scoring potential.}, impact={feedback=The resume conveys various responsibilities and contributions; however, quantified achievements and outcome-driven details are sparse. Use of action-oriented language is present, though it can be enhanced to showcase success metrics better., score=55, spellCheck=Overall, the resume is free from spelling errors, maintaining professional standards. However, minor grammatical checks are recommended to ensure flawlessness., bulletPointsUsage=Your use of bullet points is consistent across the employment section, helping differentiate between roles and achievements. 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user:  hello
assistant:  Hi Neetu, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  yeah actually nitu is my wife i had used you know her resume to just check the score but i think we can connect over a weekend
assistant:  Got it, thanks for letting me know! Just so I understand better—what’s the goal for Neetu’s resume? Is she looking for a new job, a career shift, or something else? This will help me know how we can best support her when we connect.
user:  yeah she's looking for a career shift
assistant:  That’s a big move—exciting but can feel tough, right? 

Neetu’s current resume scored around sixty one point six out of a hundred. It’s clear she’s got solid experience, but the resume isn’t quite showing it in the best way to grab recruiters’ attention, especially for a career shift. 

If the resume doesn’t clearly highlight her strengths and the right skills for the new path, she might miss out on interviews. And that delay? It can really slow down the whole career change journey. 

What’s the new field or role she’s aiming for? Knowing that can
user:  yeah she is looking to move into an hr business partner role
assistant:  Ah, HR Business Partner—that’s a great target! But it’s also a role where recruiters want to see clear impact, leadership, and strategic contributions right upfront.

Right now, Neetu’s resume shows her responsibilities but doesn’t fully highlight those big wins or outcomes that make her stand out as a strategic partner. Plus, the way the info is organized and worded can make it harder for hiring managers and ATS systems to pick up on her fit.

Imagine if her resume spoke directly to those HR Business Partner needs—showing measurable results, leadership moments, and a crisp, easy-to-read format. That
user:  hello
assistant:  Hey Neetu, just
user:  hey i lost you
assistant:   Hey, no worries! I was saying—imagine if Neetu’s resume really spoke the language of an HR Business Partner role. It would highlight her leadership, measurable wins, and be super clear and crisp. That’s what gets recruiters excited and calls coming in.

Right now, the resume’s good but not quite there yet. If she waits too long without upgrading it, those opportunities might pass by. How soon is she hoping to make this career shift?
user:  yeah within a month
assistant:   That’s soon! With just a month, every day counts. 

If the resume isn’t sharp and targeted, she could be missing out on interviews right now. And the longer it drags, the tougher it gets to break into that new role.

What if we could get her a set of resumes tailored exactly for HR Business Partner jobs—each one crafted to highlight her strengths and get past those ATS filters? Plus, cover letters that speak directly to hiring managers?

Would that kind of support make a difference for her?
user:  yeah that would be really good
assistant:   Exactly! That kind of tailored, powerful resume can be a total game-changer. 

Think about it—Neetu’s resume, transformed to showcase her leadership, impact, and fit for HR Business Partner roles, ready to send out immediately. No more guessing what recruiters want, no more missed chances.

If she waits or tries to do it alone, it could take weeks or months to get it right. But with the right upgrade, she’s stepping into interviews faster, with confidence.

Does that sound like the kind of boost she needs to hit her goal within a month?
user:  yep
assistant:   Awesome! Let’s make sure Neetu’s resume works as hard as she does. 

I can help get this started right away so she’s ready to apply with resumes that truly stand out. When would be a good time for us to kick off the upgrade—today, tomorrow, or over the weekend?
user:  yeah what was the weekend to repeat
assistant:   Sure! Over the weekend means we can start the upgrade process anytime Saturday or Sunday—whichever works best for you and Neetu. 

We’ll get her resumes tailored, cover letters ready, and everything polished so she can start applying right away. 

Does Saturday or Sunday work better for you guys?
user:  sunday was better
assistant:   Perfect! Sunday it is. 

I’ll block some time to get everything set up for Neetu’s resume upgrade. Just to confirm, what’s the best time on Sunday to connect and get started? Morning, afternoon, or evening?
user:  evening in spain
assistant:   Got it—Sunday evening in Spain. That works! 

I’ll make sure we’re ready to connect then and kick off Neetu’s resume transformation. 

Before we wrap up, just a quick heads-up—this kind of tailored resume upgrade is a smart investment in her career shift. Waiting or going it alone could cost her valuable time and opportunities. 

Looking forward to helping Neetu shine! I’ll send a reminder before Sunday evening. Sound good?
user:  yep thank you
assistant:   You’re welcome! Excited to get started on Sunday evening. 

If you or Neetu have any questions before then, just reach out. 

Have a great day ahead!
assistant: Call will now disconnect
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Anita emphasized the urgency of upgrading the resume, as Neetu aims to make the career shift within a month. The user agreed that tailored resumes and cover letters would be beneficial. They decided to schedule a follow-up conversation for Sunday evening to kick off the resume upgrade process. Anita reassured the user about the value of the service and offered to send a reminder before their meeting. The conversation ended on a positive note, with the user expressing gratitude., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=346.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=4881, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=4864, welcome_message_cache=false, welcome_message_characters=17}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=183, input=1148}, azure_gpt-4_1-mini={output=1058, input=34282}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=183, input=1148, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1058, input=34282, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=91, input=36591, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-06 04:38:27, status=call-disconnected}

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Context Details
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