Call Details

Bolna ID: 9dca9f54-1690-489c-b6e0-9022982610f4

Phone: +918169570082

From: +918031274410

Status: completed

Processing: COMPLETED

Duration: 324.00s

Cost: ₹38.50

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-11-05 18:14:25

Ended:
Not set

Last Processed:
2025-11-05 18:19:25

Last Retry At:
2025-11-05 18:19:25

Next Retry Scheduled:
2025-11-05 18:25:11

Next Call Scheduled:
2025-11-05 18:25:11

Call Timeline 10
2025-11-05 18:14:26
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-05 18:14:31
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-05 18:14:32
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-05 18:14:39
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-05 18:17:24
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-05 18:17:24, message=Fallback additional details fetch scheduled}
2025-11-05 18:19:25
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-05 18:19:25, message=Successfully fetched and saved additional details}
2025-11-05 18:20:11
COMPLETED MAIN
CALLBACK_UPDATE
₹78.98
Duration: 323.00s
2025-11-05 18:20:11
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-11-05 18:20:11
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-11-05 18:20:25
COMPLETED MAIN
CALLBACK_UPDATE
₹38.50
Duration: 323.00s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No Purchase, disposition_3=Requested Contact Info}}}
Call History (Raw Callbacks) 5

{created_at_str=2025-11-05 12:44:26, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=38.5, batch_id=null, cost_breakdown={synthesizer=75.91, transcriber=0.0, synthesizer_breakdown={welcome_message=0.0, conversation=75.91}, llm=3.072, transfer_cost=0.0, platform=5.5, transcriber_breakdown={analytics=0, conversation=0.0}, network=5.5, llm_breakdown={analytics=0, summarization=0.029000000000000005, extraction=0, conversation=2.274, hangup=0.769}}, created_at=2025-11-05T12:44:26.778651, scheduled_at=2025-11-05T12:44:26.778625, custom_extractions=null, telephony_data={duration=324.0, to_number=+918169570082, provider_call_id=62737488-4a38-48f2-b8d3-33aa1ef3b7b8, hosted_telephony=true, recording_url=https://aps1.media.plivo.com/v1/Account/MAMZIYMDNIMWQ5YWQXNZ/Recording/425ef9c1-dd0e-4997-83bd-1012e8539812.mp3, provider=plivo, hangup_provider_code=4010, from_number=+918031274410, call_type=outbound, hangup_by=Plivo, hangup_reason=End of inputs from Bolna}, context_details={recipient_phone_number=+918169570082, recipient_data={recipient_phone_number=null, review_completed=2025-11-05 18:04:04, callback_request_id=null, is_callback=null, fullName=NEEL, resume_review_id=690b43de18c341037891b7c9, reviewDetails={overallScore={score=62.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout is generally clean, but some sections are not clearly delineated, impacting readability. Enhancing headings and ensuring uniform font usage can improve this aspect., score=67, readability=The resume has a dense text block due to closely packed content, affecting readability. Increasing spacing and perhaps adding a line break between sections can enhance readability., essentialSectionsPresence=All essential sections such as Experience, Education, Skills, and Summary are present. However, the chronology for the experience section should ensure the most recent roles are highlighted first to increase impact., scale=100}, atsReadabilityScore={feedback=The resume is somewhat compatible with ATS systems, but room for improvement in keyword optimization exists. Including more industry-specific terminology can benefit ATS scores., score=65, scale=100, keyElementsReadableByATS=All necessary information for ATS readability, such as contact details and most recent employment, are clearly presented. 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Strengthening the active tone and ensuring consistency can boost overall quality., score=62, buzzwordsCliches=The resume contains some general buzzwords like 'versatile' and 'dedicated' that could be replaced with specific examples or achievements. Focus on unique attributes tied to experience., datesFormatting=Date formats are inconsistent, using a mixture of numerical and textual representations. Standardizing date formats will improve clarity and professionalism., activeVoice=While active voice is used in sections, it is not consistent across the resume. Ensuring verb choices emphasize action and achievements can enhance the resume's impact., scale=100, personalPronounsUsage=Personal pronouns such as 'I' are avoided appropriately, maintaining a professional tone. This approach should be continued throughout the document.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that NEEL?
user:  hello
assistant:  Hi Neel, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  yayad please go on
assistant:  Awesome
user:  you may continue yeah you can continue
assistant:  Great! So, Neel, I saw your resume score came in at sixty two point four out of a hundred. I know that’s a bit disappointing, but honestly, it’s a huge opportunity. 

Can I ask—what’s your main goal right now? Are you looking for a new job, thinking about a career shift, or something else?
user:  to be honest i was just trying to check
assistant:   Got it
user:  the score of my resume that's it
assistant:   Totally
user:  i didn't have anything
assistant:   I hear you, Neel. Sometimes just checking the score feels like a wake-up call, right? 

But here’s the thing—your resume score is like a signal. It’s telling you there’s room to make your story way more powerful. Imagine if your resume actually grabbed recruiters’ attention instead of getting lost in the pile. 

What would that mean for you? More calls, more interviews, more options?
user:  you know major in my mind right now
assistant:   Yeah, I get it—sometimes it feels easier to just leave things as they are, right? But let me ask you this: if you keep your resume as is, what do you think will happen when you actually start applying? 

Will you get the interviews you want? Or will you keep waiting, hoping for a break that might not come? 

That gap between where you are and where you want to be? It’s real. And it’s costing you time, chances, maybe even better offers. What if you could close that gap faster?
user:  okay
assistant:   That’s the
user:  oh i haven't
assistant:   Hey, no
user:  i just wanted to see what outspark is
assistant:    That
user:  and what service does outspark gives it so
assistant:    Perfect
user:  that was my q curiosity yeah
assistant:    Love that curiosity, Neel! Outspark is all about turning your resume from “just okay” to “can’t ignore me.” 

Think of it like this: your resume is your personal brand’s first impression. If it’s not sharp, clear, and powerful, recruiters just scroll past. Outspark helps you fix that with AI-powered, job-specific resumes that highlight your real wins, plus cover letters, LinkedIn reviews, and interview prep. 

If you’re serious about getting noticed and landing interviews, this is the kind of upgrade that makes a difference. 

What’s your biggest challenge with
user:  yeah
assistant:   I hear you, Neel. Just one quick question—if you had a resume that truly showcased your skills and achievements, how much more confident would you feel applying for your dream roles? 

Because that confidence? It’s a game changer. And it starts with the right resume. 

What’s holding you back from making that move right now?
user:  nothing i don't i mean
assistant:    That
user:  like i know where you're trying to
assistant:    Haha, I’m glad you caught that, Neel! I’m just here to help you see the real value in upgrading your resume. 

Look, the truth is, your current resume score shows there’s a lot of untapped potential. Fixing those gaps isn’t just about words on a page—it’s about opening doors to better opportunities. 

If you don’t act now, that gap only grows bigger, and those missed chances? They add up fast. 

So, what do you say? Ready to turn that “just checking” into a real step forward?
user:  not so sure i'll have to think about it do you have i mean what is the costing of
assistant:   Totally get that, Neel. Thinking it over is smart. 

Here’s the deal—the full resume upgrade package is just Rupees two thousand nine hundred ninety nine plus GST. 

For that, you get ten AI-powered, job-customized resumes, cover letters, premium templates, LinkedIn profile review, interview prep guide, and more. 

It’s designed to give you a serious edge without breaking the bank. 

If you want, I can help you get started right now, or we can schedule a quick call with one of our experts to answer any questions. What works best for you?
user:  nothing i the best just give me a contact maybe a email address or something wherein i can get back to you guys
assistant:   Absolutely
user:  i'll have a look i'll i i haven't
assistant: No worries, Neel! Here’s the best way to reach us anytime: you can email support@outspark. com. And if you want,
user:  very good i'll have a i'll just return it out just give me a minute what's the email address
assistant:  Sure thing, Neel! The email is support@outspark.com — just one word, no spaces. 

Feel free to drop a message anytime, and we’ll get back to you quickly. 

Looking forward to helping you shine when you’re ready!
user:  ok fine thank you very much
assistant:   You’re welcome, Neel! Anytime you want to take that next step, just reach out. Wishing you all the best with your career! Have a great day!
assistant: Call will now disconnect
, updated_at=2025-11-05T12:50:25.834704, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-05 12:50:25, id=9dca9f54-1690-489c-b6e0-9022982610f4, campaign_id=null, summary=The conversation was between Neel and Anita from Outspark Resume Services. Anita reached out to discuss transforming Neel's resume to increase his chances of getting interview calls. Neel initially called to check his resume score, which was 62.4 out of 100. Anita emphasized the importance of improving the resume to attract recruiters and highlighted Outspark's services, which include AI-powered resumes, cover letters, LinkedIn reviews, and interview preparation.

Neel expressed curiosity about Outspark's services but was hesitant to commit to a resume upgrade. Anita provided information about the cost of the full package, which is ₹2,999 plus GST, and offered to assist further or schedule a call with an expert. Neel requested an email address to follow up later, and Anita provided the contact email support@outspark.com. The conversation ended with Neel thanking Anita, and she wished him well in his career., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "No Purchase", "disposition_3": "Requested Contact Info"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No Purchase, disposition_3=Requested Contact Info}}}, smart_status=completed, conversation_duration=323.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=7607, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=7591, welcome_message_cache=false, welcome_message_characters=16}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=187, input=1189}, azure_gpt-4_1-mini={output=1720, input=49997}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=187, input=1189, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1720, input=49997, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=133, input=51403, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-05 12:44:26, status=completed}

{created_at_str=2025-11-05 12:44:26, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=78.98, batch_id=null, cost_breakdown={synthesizer=75.91, transcriber=0.0, synthesizer_breakdown={welcome_message=0.0, conversation=75.91}, llm=3.072, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.029000000000000005, extraction=0, conversation=2.274, hangup=0.769}}, created_at=2025-11-05T12:44:26.778651, scheduled_at=2025-11-05T12:44:26.778625, custom_extractions=null, telephony_data={duration=0.0, to_number=+918169570082, provider_call_id=62737488-4a38-48f2-b8d3-33aa1ef3b7b8, hosted_telephony=true, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918031274410, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918169570082, recipient_data={recipient_phone_number=null, review_completed=2025-11-05 18:04:04, callback_request_id=null, is_callback=null, fullName=NEEL, resume_review_id=690b43de18c341037891b7c9, reviewDetails={overallScore={score=62.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout is generally clean, but some sections are not clearly delineated, impacting readability. Enhancing headings and ensuring uniform font usage can improve this aspect., score=67, readability=The resume has a dense text block due to closely packed content, affecting readability. Increasing spacing and perhaps adding a line break between sections can enhance readability., essentialSectionsPresence=All essential sections such as Experience, Education, Skills, and Summary are present. However, the chronology for the experience section should ensure the most recent roles are highlighted first to increase impact., scale=100}, atsReadabilityScore={feedback=The resume is somewhat compatible with ATS systems, but room for improvement in keyword optimization exists. Including more industry-specific terminology can benefit ATS scores., score=65, scale=100, keyElementsReadableByATS=All necessary information for ATS readability, such as contact details and most recent employment, are clearly presented. Ensuring keywords relevant to target positions are embedded in descriptions will improve ATS compatibility.}, impact={feedback=The impact of the resume is moderate, with some strong bullet points but lacks consistent quantification. Integrating more metrics to demonstrate achievements would strengthen the overall impact., score=60, spellCheck=The resume is generally free from spelling errors, demonstrating good proofreading. Maintaining this level of accuracy is commendable and should be continued., bulletPointsUsage=Bullet points are effectively used in most sections, aiding scannability. However, some bullet points are too verbose and could benefit from condensation for clearer communication., weakActionVerbs=Some action verbs lack strength and do not convey accomplishments powerfully. Opt for stronger alternatives like 'spearheaded' instead of 'managed' to better reflect achievements., scale=100, quantifyingImpact=Quantifiable achievements are sparsely used, diminishing the impact of stated accomplishments. Include specific numbers, percentages, or metrics to amplify impact., repetitionAvoidance=There is noticeable repetition of phrases and verbs, which reduces the uniqueness of each experience. Diversifying action verbs and phrasing can enhance readability., accomplishmentLanguage=While there is some use of result-oriented language, it is not consistent throughout. Incorporating more language that highlights outcomes and successes can lift the perceived impact.}, crispness={feedback=The resume's length is slightly excessive given the amount of experience listed, leading to diminished impact. Conciseness in bullet points and trimming of less critical details can enhance focus., resumeLength=Currently, the resume is over three pages, which is longer than needed for the described experience. Aiming for two pages at most could make it more impactful and retain reader attention., score=58, bulletPointsCount=The number of bullet points is adequate, but they could be distributed more evenly across roles to emphasize relatively meaty experiences., fillerWords=There is noticeable use of filler words that can be removed to improve clarity. Focus on concise, targeted statements to enhance readability and impact., bulletPointLength=Some bullet points are too long and could be shortened for clarity and impact. Breaking complex points into simpler statements would aid readability., scale=100}, qualityAddOn={feedback=The resume contains a few buzzwords and inconsistencies in formatting, which should be refined. Strengthening the active tone and ensuring consistency can boost overall quality., score=62, buzzwordsCliches=The resume contains some general buzzwords like 'versatile' and 'dedicated' that could be replaced with specific examples or achievements. Focus on unique attributes tied to experience., datesFormatting=Date formats are inconsistent, using a mixture of numerical and textual representations. Standardizing date formats will improve clarity and professionalism., activeVoice=While active voice is used in sections, it is not consistent across the resume. Ensuring verb choices emphasize action and achievements can enhance the resume's impact., scale=100, personalPronounsUsage=Personal pronouns such as 'I' are avoided appropriately, maintaining a professional tone. This approach should be continued throughout the document.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that NEEL?
user:  hello
assistant:  Hi Neel, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  yayad please go on
assistant:  Awesome
user:  you may continue yeah you can continue
assistant:  Great! So, Neel, I saw your resume score came in at sixty two point four out of a hundred. I know that’s a bit disappointing, but honestly, it’s a huge opportunity. 

Can I ask—what’s your main goal right now? Are you looking for a new job, thinking about a career shift, or something else?
user:  to be honest i was just trying to check
assistant:   Got it
user:  the score of my resume that's it
assistant:   Totally
user:  i didn't have anything
assistant:   I hear you, Neel. Sometimes just checking the score feels like a wake-up call, right? 

But here’s the thing—your resume score is like a signal. It’s telling you there’s room to make your story way more powerful. Imagine if your resume actually grabbed recruiters’ attention instead of getting lost in the pile. 

What would that mean for you? More calls, more interviews, more options?
user:  you know major in my mind right now
assistant:   Yeah, I get it—sometimes it feels easier to just leave things as they are, right? But let me ask you this: if you keep your resume as is, what do you think will happen when you actually start applying? 

Will you get the interviews you want? Or will you keep waiting, hoping for a break that might not come? 

That gap between where you are and where you want to be? It’s real. And it’s costing you time, chances, maybe even better offers. What if you could close that gap faster?
user:  okay
assistant:   That’s the
user:  oh i haven't
assistant:   Hey, no
user:  i just wanted to see what outspark is
assistant:    That
user:  and what service does outspark gives it so
assistant:    Perfect
user:  that was my q curiosity yeah
assistant:    Love that curiosity, Neel! Outspark is all about turning your resume from “just okay” to “can’t ignore me.” 

Think of it like this: your resume is your personal brand’s first impression. If it’s not sharp, clear, and powerful, recruiters just scroll past. Outspark helps you fix that with AI-powered, job-specific resumes that highlight your real wins, plus cover letters, LinkedIn reviews, and interview prep. 

If you’re serious about getting noticed and landing interviews, this is the kind of upgrade that makes a difference. 

What’s your biggest challenge with
user:  yeah
assistant:   I hear you, Neel. Just one quick question—if you had a resume that truly showcased your skills and achievements, how much more confident would you feel applying for your dream roles? 

Because that confidence? It’s a game changer. And it starts with the right resume. 

What’s holding you back from making that move right now?
user:  nothing i don't i mean
assistant:    That
user:  like i know where you're trying to
assistant:    Haha, I’m glad you caught that, Neel! I’m just here to help you see the real value in upgrading your resume. 

Look, the truth is, your current resume score shows there’s a lot of untapped potential. Fixing those gaps isn’t just about words on a page—it’s about opening doors to better opportunities. 

If you don’t act now, that gap only grows bigger, and those missed chances? They add up fast. 

So, what do you say? Ready to turn that “just checking” into a real step forward?
user:  not so sure i'll have to think about it do you have i mean what is the costing of
assistant:   Totally get that, Neel. Thinking it over is smart. 

Here’s the deal—the full resume upgrade package is just Rupees two thousand nine hundred ninety nine plus GST. 

For that, you get ten AI-powered, job-customized resumes, cover letters, premium templates, LinkedIn profile review, interview prep guide, and more. 

It’s designed to give you a serious edge without breaking the bank. 

If you want, I can help you get started right now, or we can schedule a quick call with one of our experts to answer any questions. What works best for you?
user:  nothing i the best just give me a contact maybe a email address or something wherein i can get back to you guys
assistant:   Absolutely
user:  i'll have a look i'll i i haven't
assistant: No worries, Neel! Here’s the best way to reach us anytime: you can email support@outspark. com. And if you want,
user:  very good i'll have a i'll just return it out just give me a minute what's the email address
assistant:  Sure thing, Neel! The email is support@outspark.com — just one word, no spaces. 

Feel free to drop a message anytime, and we’ll get back to you quickly. 

Looking forward to helping you shine when you’re ready!
user:  ok fine thank you very much
assistant:   You’re welcome, Neel! Anytime you want to take that next step, just reach out. Wishing you all the best with your career! Have a great day!
assistant: Call will now disconnect
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Neel expressed curiosity about Outspark's services but was hesitant to commit to a resume upgrade. Anita provided information about the cost of the full package, which is ₹2,999 plus GST, and offered to assist further or schedule a call with an expert. Neel requested an email address to follow up later, and Anita provided the contact email support@outspark.com. The conversation ended with Neel thanking Anita, and she wished him well in his career., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=323.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=7607, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=7591, welcome_message_cache=false, welcome_message_characters=16}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=187, input=1189}, azure_gpt-4_1-mini={output=1720, input=49997}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=187, input=1189, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1720, input=49997, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=133, input=51403, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-05 12:44:26, status=call-disconnected}

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Context Details
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