Call Details

Bolna ID: 4cced13d-47df-4d84-bf2b-8fd30b3e6f37

Phone: +918104474674

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-11-05 14:47:24

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-11-05 14:58:51

Next Call Scheduled:
2025-11-05 14:58:51

Call Timeline 14
2025-11-05 14:47:25
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-05 14:47:28
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-05 14:47:29
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-05 14:47:53
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-05 14:47:53
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-11-05 14:47:53
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-11-05 14:53:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=33998435-8018-4be6-966d-8d2836248497}
2025-11-05 14:53:51
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=33998435-8018-4be6-966d-8d2836248497, status=BUSY, attempt_no=1}
2025-11-05 14:53:51
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-11-05 14:53:51
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=33998435-8018-4be6-966d-8d2836248497}
2025-11-05 14:59:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=6e1f03fe-e0ac-4b25-be81-144d08dd5904}
2025-11-05 14:59:51
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=6e1f03fe-e0ac-4b25-be81-144d08dd5904, status=BUSY, attempt_no=2}
2025-11-05 14:59:51
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-11-05 14:59:51
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=6e1f03fe-e0ac-4b25-be81-144d08dd5904}
Call History (Raw Callbacks) 9

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{created_at_str=2025-11-05 09:17:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-05T09:17:25.377259, scheduled_at=2025-11-05T09:17:25.377218, custom_extractions=null, telephony_data={duration=0.0, to_number=+918104474674, provider_call_id=aa898429-c594-40de-92d5-c4c2aeef8b73, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+918104474674, recipient_data={recipient_phone_number=null, review_completed=2025-11-05 14:37:15, callback_request_id=null, is_callback=null, fullName=SUGANCHOPRA, resume_review_id=690b137418c341037891b004, reviewDetails={overallScore={score=53.8, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout lacks consistency and coherence, making it challenging to follow the structure. Important sections such as Professional Experience and Education are present but need clearer organization differentiation between roles and institutions., score=58, readability=The overall readability is reduced due to tight clustering of information without sufficient spacing or section breaks. Readability can be improved by using headers and increased spacing between sections., essentialSectionsPresence=The resume includes key sections like Experience, Skills, and Education but lacks a clear summary or profile to set the context. Reordering the sections to highlight the most recent experiences first is advisable to maintain chronological accuracy., scale=100}, atsReadabilityScore={feedback=The resume's compatibility with ATS systems is moderate due to numerous unstructured sections and lack of keyword optimization. Including more category-specific keywords could improve searchability by hiring software., score=54, scale=100, keyElementsReadableByATS=Key elements like contact information and job titles are straightforward, but the dense text and lack of clear section headers detract from overall ATS readability. Breaking down sections with clear labels and optimized language would enhance ATS compatibility.}, impact={feedback=The resume lacks quantifiable achievements and uses repetitive, weak action verbs that fail to adequately showcase the candidate's impact. More focus is needed on specifics, such as project outcomes, to increase the resume's impact., score=55, spellCheck=The document contains several spelling errors including 'Projject,' 'supervoise,' and 'compliance,' which undermine its professionalism. A thorough spell check or grammar review is crucial for improving accuracy., bulletPointsUsage=Bullet points are used inconsistently and are too lengthy, making them difficult to read and understand quickly. Streamlining these points by focusing on key achievements and responsibilities is necessary., weakActionVerbs=The repeated use of weak verbs such as 'manage' detracts from the candidate's leadership capabilities. Stronger, more varied action verbs should be utilized to better convey proficiency and effectiveness., scale=100, quantifyingImpact=There is minimal quantification of accomplishments which makes evaluating the candidate's effectiveness difficult. Implementing metrics or clear results, like percentage improvements or saved costs, could greatly increase impact., repetitionAvoidance=Repetitive language is evident, particularly with action verbs like 'manage' and 'supervise,' which are repeated across different positions without variance. To improve, diversify the verbs used to describe responsibilities and accomplishments., accomplishmentLanguage=The resume relies on vague descriptions rather than accomplishment-oriented language, which fails to adequately convey the candidate's successes. Incorporating specific outcomes or results can enhance the overall narrative.}, crispness={feedback=The resume is longer than necessary for the experience level indicated, with excessive use of descriptive text that can be streamlined for clarity. Optimizing bullet points for brevity and impact would benefit overall crispness., resumeLength=Given the candidate's experience, the resume is unduly lengthy, with information that could be condensed to fit a one-page format. Prioritizing the most relevant experiences and achievements can reduce unnecessary length., score=50, bulletPointsCount=The bullet points are numerous and far outweigh the impactful content they contain, leading to clutter. Reducing the number of points to focus on the most meaningful achievements would enhance clarity., fillerWords=The resume is filled with unnecessary filler words which contribute to its lack of conciseness. Removing these words will not only free up space but also provide a sharper, more focused narrative., bulletPointLength=There is overusage of verbose bullet points which decrease the sharpness of information delivery. Employing shorter, more focused bullet points would improve the document’s crispness., scale=100}, qualityAddOn={feedback=Stylistically, the resume needs improvements to avoid an overreliance on clichés and to ensure date consistency. Active voice is inconsistent, diminishing the portray of a proactive professional., score=52, buzzwordsCliches=The text is riddled with clichéd phrases such as 'dynamic and fast-paced environment,' which could be replaced with more tangible examples of past experiences. 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