Call Details

Bolna ID: 3e394253-243a-461b-9b38-3888d4d63f09

Phone: +918687334994

From: N/A

Status: completed

Processing: COMPLETED

Duration: 184.80s

Cost: ₹39.63

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-11-04 17:15:24

Last Retry At:
2025-11-04 17:15:24

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-11-04 17:10:25
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-04 17:10:29
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-04 17:10:33
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-04 17:11:02
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-04 17:14:14
COMPLETED MAIN
CALLBACK_UPDATE
₹36.13
Duration: 184.80s
2025-11-04 17:14:18
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=6909e712bf2c404091559c95, scheduled_for=2025-11-04T17:44:18.212074623}
2025-11-04 17:14:28
COMPLETED MAIN
CALLBACK_UPDATE
₹39.63
Duration: 184.80s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Back, disposition_2=Scheduled Call Back, disposition_3=Weekend Evening Call Back}}}
2025-11-04 17:15:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-04 17:15:24, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

{created_at_str=2025-11-04 11:40:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=39.63, batch_id=null, cost_breakdown={synthesizer=34.99, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=34.99}, llm=1.139, transfer_cost=0.0, platform=3.5, transcriber_breakdown={analytics=0, conversation=0.0}, network=3.5, llm_breakdown={analytics=0, summarization=0.02, extraction=0, conversation=0.82, hangup=0.299}}, created_at=2025-11-04T11:40:25.312157, scheduled_at=2025-11-04T11:40:25.312117, custom_extractions=null, telephony_data={duration=185.0, to_number=+918687334994, provider_call_id=55af52a1-0134-49e1-866c-fcbc40f52e7e, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/6a1c4398-0006-4197-829e-b1a2b850800a.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+918687334994, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c6d12478-3fdf-43fc-b3a3-0be6a7e088e3, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  not right now i'm just busy in a meeting
assistant:  No worries at all! When would be a better time for you? I want to make sure we catch you at a moment that works so we can talk about how to turn that resume score around and get you noticed
user:  you can call you can call me on the weekends probably on saturday and sunday evening time
assistant:  Got it! Saturday or Sunday evening works. What time exactly should I call you? I want to make sure I catch
user:  you can call me after five five thirty
assistant:   Perfect! I’ll reach out after five thirty on the weekend. Just so you know, that low resume score you got? It’s actually a huge opportunity. Fixing it now can seriously change your job hunt game. 

Quick question—what’s your main goal with your resume? Are you aiming for a new job, a career shift, or something else?
user:  yeah
assistant:  Hey, I want to make sure I get this right for you—what’s your main goal? Are you looking to land a new job, switch careers, or maybe get a promotion? Tell me a bit about what you want next.
user:  i'm looking out for a promotion i'm looking out for a new job opportunity as well
assistant:   That’s a powerful combo—going for a promotion and keeping an eye out for new opportunities. Here’s the thing: your current resume score shows there’s a gap between where you are and where you want to be. 

If your resume isn’t showcasing your true value, those promotions and job offers might slip right past you. How long have you been using this resume as is?
user:  i've been you i have just updated my resume a few days back few months back rather i got it updated in i think from past
assistant:   Okay, so you updated it a few months ago, but the score still came out low. That tells me your resume might not be hitting the right notes recruiters and decision-makers want to see—especially for that promotion or new job you’re aiming for.

Imagine missing out on that dream role just because your resume isn’t speaking their language. How frustrating would that be? What’s been the biggest challenge for you in getting noticed so far?
user:  yes maybe
assistant:   I get it, it’s tough out there. But here’s the thing—if you don’t fix this now, those missed chances will keep piling up. Every day your resume isn’t sharp, you’re losing ground to others who are nailing it.

What if you had a resume that’s tailored exactly for the roles you want? One that gets you noticed, gets you calls, and puts you in the driver’s seat for that promotion or new job? How different would that feel?
user:  that is why i checked my score
assistant: I get it, it’s tough out there. But here’s the thing— if you don’t fix this now, those missed chances will keep piling
user:  can i talk to you later because i'm a middle
assistant:  Absolutely, I understand you’re in the middle of something important. Just let me know a good time to connect, and I’ll make sure
user:  i told you that you can call me on and sunday after five thirty
assistant:   Right, you mentioned Saturday or Sunday after five thirty. I’ve got that noted and will call you then. Just
user:  ok thank you
assistant:   You’re welcome
, updated_at=2025-11-04T11:44:28.523617, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-04 11:44:28, id=3e394253-243a-461b-9b38-3888d4d63f09, campaign_id=null, summary=The conversation was between a user and an agent named Anita from Outspark Resume Services. Anita reached out to discuss transforming the user's resume to increase interview opportunities. The user was busy in a meeting and requested to be contacted on the weekend, specifically Saturday or Sunday after 5:30 PM. Anita confirmed the timing and inquired about the user's goals with their resume, to which the user expressed they were looking for a promotion and new job opportunities. Anita emphasized the importance of having a strong resume to avoid missing out on opportunities. The user indicated they had updated their resume a few months ago but received a low score. The conversation ended with the user confirming the weekend call time and thanking Anita., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Back", "disposition_2": "Scheduled Call Back", "disposition_3": "Weekend Evening Call Back"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Back, disposition_2=Scheduled Call Back, disposition_3=Weekend Evening Call Back}}}, smart_status=rescheduled, conversation_duration=184.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=3499, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=3499, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=138, input=782}, azure_gpt-4_1-mini={output=766, input=17443}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=138, input=782, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=766, input=17443, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=84, input=19884, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-04 11:40:25, status=completed}

{created_at_str=2025-11-04 11:40:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=36.13, batch_id=null, cost_breakdown={synthesizer=34.99, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=34.99}, llm=1.139, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.02, extraction=0, conversation=0.82, hangup=0.299}}, created_at=2025-11-04T11:40:25.312157, scheduled_at=2025-11-04T11:40:25.312117, custom_extractions=null, telephony_data={duration=0.0, to_number=+918687334994, provider_call_id=55af52a1-0134-49e1-866c-fcbc40f52e7e, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918687334994, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c6d12478-3fdf-43fc-b3a3-0be6a7e088e3, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  not right now i'm just busy in a meeting
assistant:  No worries at all! When would be a better time for you? I want to make sure we catch you at a moment that works so we can talk about how to turn that resume score around and get you noticed
user:  you can call you can call me on the weekends probably on saturday and sunday evening time
assistant:  Got it! Saturday or Sunday evening works. What time exactly should I call you? I want to make sure I catch
user:  you can call me after five five thirty
assistant:   Perfect! I’ll reach out after five thirty on the weekend. Just so you know, that low resume score you got? It’s actually a huge opportunity. Fixing it now can seriously change your job hunt game. 

Quick question—what’s your main goal with your resume? Are you aiming for a new job, a career shift, or something else?
user:  yeah
assistant:  Hey, I want to make sure I get this right for you—what’s your main goal? Are you looking to land a new job, switch careers, or maybe get a promotion? Tell me a bit about what you want next.
user:  i'm looking out for a promotion i'm looking out for a new job opportunity as well
assistant:   That’s a powerful combo—going for a promotion and keeping an eye out for new opportunities. Here’s the thing: your current resume score shows there’s a gap between where you are and where you want to be. 

If your resume isn’t showcasing your true value, those promotions and job offers might slip right past you. How long have you been using this resume as is?
user:  i've been you i have just updated my resume a few days back few months back rather i got it updated in i think from past
assistant:   Okay, so you updated it a few months ago, but the score still came out low. That tells me your resume might not be hitting the right notes recruiters and decision-makers want to see—especially for that promotion or new job you’re aiming for.

Imagine missing out on that dream role just because your resume isn’t speaking their language. How frustrating would that be? What’s been the biggest challenge for you in getting noticed so far?
user:  yes maybe
assistant:   I get it, it’s tough out there. But here’s the thing—if you don’t fix this now, those missed chances will keep piling up. Every day your resume isn’t sharp, you’re losing ground to others who are nailing it.

What if you had a resume that’s tailored exactly for the roles you want? One that gets you noticed, gets you calls, and puts you in the driver’s seat for that promotion or new job? How different would that feel?
user:  that is why i checked my score
assistant: I get it, it’s tough out there. But here’s the thing— if you don’t fix this now, those missed chances will keep piling
user:  can i talk to you later because i'm a middle
assistant:  Absolutely, I understand you’re in the middle of something important. Just let me know a good time to connect, and I’ll make sure
user:  i told you that you can call me on and sunday after five thirty
assistant:   Right, you mentioned Saturday or Sunday after five thirty. I’ve got that noted and will call you then. Just
user:  ok thank you
assistant:   You’re welcome
, updated_at=2025-11-04T11:44:13.861562, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-04 11:44:13, id=3e394253-243a-461b-9b38-3888d4d63f09, campaign_id=null, summary=The conversation was between a user and an agent named Anita from Outspark Resume Services. Anita reached out to discuss transforming the user's resume to increase interview opportunities. The user was busy in a meeting and requested to be contacted on the weekend, specifically Saturday or Sunday after 5:30 PM. Anita confirmed the timing and inquired about the user's goals with their resume, to which the user expressed they were looking for a promotion and new job opportunities. Anita emphasized the importance of having a strong resume to avoid missing out on opportunities. The user indicated they had updated their resume a few months ago but received a low score. The conversation ended with the user confirming the weekend call time and thanking Anita., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=184.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=3499, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=3499, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=138, input=782}, azure_gpt-4_1-mini={output=766, input=17443}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=138, input=782, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=766, input=17443, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=84, input=19884, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-04 11:40:25, status=call-disconnected}

{created_at_str=2025-11-04 11:40:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-04T11:40:25.312157, scheduled_at=2025-11-04T11:40:25.312117, custom_extractions=null, telephony_data={duration=0.0, to_number=+918687334994, provider_call_id=55af52a1-0134-49e1-866c-fcbc40f52e7e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918687334994, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c6d12478-3fdf-43fc-b3a3-0be6a7e088e3, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-04T11:41:02.832595, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-04 11:41:02, id=3e394253-243a-461b-9b38-3888d4d63f09, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-04 11:40:25, status=in-progress}

{created_at_str=2025-11-04 11:40:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-04T11:40:25.312157, scheduled_at=2025-11-04T11:40:25.312117, custom_extractions=null, telephony_data={duration=0.0, to_number=+918687334994, provider_call_id=55af52a1-0134-49e1-866c-fcbc40f52e7e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918687334994, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c6d12478-3fdf-43fc-b3a3-0be6a7e088e3, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-04T11:40:33.836547, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-04 11:40:33, id=3e394253-243a-461b-9b38-3888d4d63f09, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-04 11:40:25, status=ringing}

{created_at_str=2025-11-04 11:40:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-04T11:40:25.312157, scheduled_at=2025-11-04T11:40:25.312117, custom_extractions=null, telephony_data={duration=0.0, to_number=+918687334994, provider_call_id=55af52a1-0134-49e1-866c-fcbc40f52e7e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918687334994, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c6d12478-3fdf-43fc-b3a3-0be6a7e088e3, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-04T11:40:29.361193, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-04 11:40:29, id=3e394253-243a-461b-9b38-3888d4d63f09, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-04 11:40:25, status=initiated}
Context Details
{recipient_phone_number=+918687334994, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=c6d12478-3fdf-43fc-b3a3-0be6a7e088e3, attemptType=RETRY}, resume_review_id=null}