Call Details

Bolna ID: a8760bbd-378a-4e20-8c20-a2fe25ebf0cc

Phone: +919840119119

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-11-04 16:37:26

Ended:
Not set

Last Processed:
2025-11-04 16:45:24

Last Retry At:
2025-11-04 16:45:24

Next Retry Scheduled:
2025-11-04 16:42:51

Next Call Scheduled:
2025-11-04 16:42:51

Call Timeline 14
2025-11-04 16:37:27
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-04 16:37:31
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-04 16:37:32
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-04 16:37:51
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-04 16:37:51
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-11-04 16:37:51
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-11-04 16:43:26
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=b522f7ae-f408-4fa1-97ee-9d987edf3b7e}
2025-11-04 16:44:23
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=b522f7ae-f408-4fa1-97ee-9d987edf3b7e, status=COMPLETED, attempt_no=1}
2025-11-04 16:44:23
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=b522f7ae-f408-4fa1-97ee-9d987edf3b7e, attempt_no=1, reason=Retry attempt succeeded}
2025-11-04 16:44:24
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=b522f7ae-f408-4fa1-97ee-9d987edf3b7e}
2025-11-04 16:44:41
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=b522f7ae-f408-4fa1-97ee-9d987edf3b7e, status=COMPLETED, attempt_no=1}
2025-11-04 16:44:41
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=b522f7ae-f408-4fa1-97ee-9d987edf3b7e, attempt_no=1, reason=Retry attempt succeeded}
2025-11-04 16:44:41
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=b522f7ae-f408-4fa1-97ee-9d987edf3b7e}
2025-11-04 16:45:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-04 16:45:24, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  no no no no actually i was just uploading my resume for review only i will do it by event sir thank you
assistant:  Hey, I totally get that! Uploading for review is a great first step. Just curious—what’s your main goal with your resume? Are you looking to land a new job, switch careers, or something else?
assistant: Call will now disconnect
, updated_at=2025-11-04T11:14:41.109929, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-04 11:14:41, id=b522f7ae-f408-4fa1-97ee-9d987edf3b7e, campaign_id=null, summary=The conversation was between a user and an agent named Anita from Outspark Resume Services. Anita reached out to discuss transforming the user's resume to increase interview opportunities. However, the user indicated that they were only uploading their resume for review and were not ready to engage further at that moment. Anita acknowledged the user's decision and inquired about their main goal with the resume, but the call was then disconnected., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "No", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No, disposition_3=}}}, smart_status=not_started, conversation_duration=41.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=398, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=386, welcome_message_cache=false, welcome_message_characters=12}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=79, input=133}, azure_gpt-4_1-mini={output=82, input=2191}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=79, input=133, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=82, input=2191, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=2557, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-04 11:13:26, status=completed}

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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  no no no no actually i was just uploading my resume for review only i will do it by event sir thank you
assistant:  Hey, I totally get that! Uploading for review is a great first step. Just curious—what’s your main goal with your resume? Are you looking to land a new job, switch careers, or something else?
assistant: Call will now disconnect
, updated_at=2025-11-04T11:14:23.903576, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-04 11:14:23, id=b522f7ae-f408-4fa1-97ee-9d987edf3b7e, campaign_id=null, summary=The conversation was between a user and an agent named Anita from Outspark Resume Services. Anita reached out to discuss transforming the user's resume to increase interview opportunities. However, the user indicated that they were only uploading their resume for review and were not ready to engage further at that moment. Anita acknowledged the user's decision and inquired about their main goal with the resume, but the call was then disconnected., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=41.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=398, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=386, welcome_message_cache=false, welcome_message_characters=12}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=79, input=133}, azure_gpt-4_1-mini={output=82, input=2191}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=79, input=133, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=82, input=2191, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=2557, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-04 11:13:26, status=call-disconnected}

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{created_at_str=2025-11-04 11:13:26, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-04T11:13:26.493044, scheduled_at=2025-11-04T11:13:26.493011, custom_extractions=null, telephony_data={duration=0.0, to_number=+919840119119, provider_call_id=0fb31dc4-e211-4de1-a667-15faa01df3fe, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919840119119, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a8760bbd-378a-4e20-8c20-a2fe25ebf0cc, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-04T11:13:34.092844, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-04 11:13:34, id=b522f7ae-f408-4fa1-97ee-9d987edf3b7e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=12, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=12}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-04 11:13:26, status=ringing}

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{created_at_str=2025-11-04 11:07:27, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-04T11:07:27.284277, scheduled_at=2025-11-04T11:07:27.284237, custom_extractions=null, telephony_data={duration=0.0, to_number=+919840119119, provider_call_id=6bdd3221-9ae4-4a9e-a537-c1b9a3f980f1, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919840119119, recipient_data={recipient_phone_number=null, review_completed=2025-11-04 16:26:34, callback_request_id=null, is_callback=null, fullName=HARISH, resume_review_id=6909dba118c3410378918ba9, reviewDetails={overallScore={score=60.8, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume has an organized structure, but certain sections feel crowded, affecting readability. Enhancing space and margins could improve overall presentation., score=68, readability=While the font size and style are consistent, information overload in some sections affects readability. Breaking down clusters of information could enhance comprehension., essentialSectionsPresence=Essential sections like Experience and Education are present but some contact details blend with other content, causing readability issues. Consistent formatting will help differentiate these sections., scale=100}, atsReadabilityScore={feedback=The resume includes essential keywords relevant to the industry, aiding its ATS compatibility. However, the structure in some sections might hinder full parsing by ATS., score=66, scale=100, keyElementsReadableByATS=Most key elements like positions and contact info should be readable by an ATS, but clumped sections could result in parsing issues. Ensuring clear separation of each section with ample space will improve ATS results.}, impact={feedback=The use of bullet points is consistent, but their impact could be enhanced by quantifying achievements. Stronger action verbs could further strengthen this section., score=58, spellCheck=The resume does not appear to contain spelling errors, maintaining professionalism in written communication. However, vigilance in checking for grammatical nuances is advised., bulletPointsUsage=Bullet points are utilized effectively to break up content into digestible parts. However, including more measurable results would significantly enhance their effectiveness., weakActionVerbs=The presence of weak action verbs diminishes the perceived impact of responsibilities. Replacing terms like 'involved in' with 'led' or 'achieved' could enhance the resume's strength., scale=100, quantifyingImpact=The resume lacks quantitative metrics, making it difficult to assess the impact of the candidate's contributions. Integrating numbers or percentages could greatly improve impact visualization., repetitionAvoidance=There is noticeable repetition of verbs and phrases across different job roles, which dilutes the uniqueness of each position. Diversifying the language used could offer a clearer picture of varied skills., accomplishmentLanguage=The language mostly describes tasks rather than accomplishments, failing to convey a strong sense of achievement. Employing more dynamic and achievement-oriented terms is recommended.}, crispness={feedback=The resume length is reasonable, but the lengthy bullet points create a bulky appearance, detracting from the crispness. Cutting down on extended paragraphs in bullet points would help., resumeLength=The resume is appropriate for a professional with this level of experience, balancing comprehensive detail with brevity. Nevertheless, trimming some sections could heighten its overall impact., score=52, bulletPointsCount=While there is a significant use of bullet points, some are over-detailed, causing the document to feel heavy. Concentrating on key achievements in each role can improve focus., fillerWords=The presence of filler words dilutes the potency of the achievements listed. Eliminating unnecessary adjectives and focusing on action would sharpen the overall message., bulletPointLength=Several bullet points are overly long, making it difficult to quickly glean important information. Shortening these entries would enhance quick readability and clarity., scale=100}, qualityAddOn={feedback=The resume maintains a professional tone, but uses a few buzzwords that could be replaced with specific achievements. Ensuring date formats are consistent across all job entries would enhance clarity and professionalism., score=60, buzzwordsCliches=There are several instances of generic buzzwords like 'leveraged' or 'proficient', which could be replaced with specific skills or accomplishments to add value., datesFormatting=Date formatting is mostly consistent, but a uniform approach such as 'MMM YYYY' for all entries would reduce cognitive load for readers., activeVoice=The use of active voice is inconsistent, which impacts the dynamic quality of the writing. 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Context Details
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