Call Details

Bolna ID: 100b958d-d2d1-4e37-9d23-a71ff6127168

Phone: +919754688851

From: N/A

Status: completed

Processing: COMPLETED

Duration: 139.20s

Cost: ₹45.59

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-11-03 16:14:24

Last Retry At:
2025-11-03 16:14:24

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-11-03 16:10:25
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-03 16:10:28
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 16:10:29
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 16:10:34
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 16:12:59
COMPLETED MAIN
CALLBACK_UPDATE
₹43.09
Duration: 139.20s
2025-11-03 16:13:05
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=69088739bf2c4040915582fc, scheduled_for=2025-11-03T18:00}
2025-11-03 16:13:29
COMPLETED MAIN
CALLBACK_UPDATE
₹45.59
Duration: 139.20s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Callback, disposition_2=Scheduled, disposition_3=After 6 PM}}}
2025-11-03 16:14:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-03 16:14:24, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  can you call me at
assistant:  I can definitely
user:  six pm right now i'm
assistant:  Got it, six PM works! I’ll give you a call then. Meanwhile, just curious—what’s your main goal with your resume? Are you looking for a new job, a career shift, or something else?
user:  actually i'm looking job in l and d
assistant:  Learning
user:  learning and development department
assistant:  Ah, learning and development—great field! So, tell me, what’s been the biggest challenge with your current resume when applying for L&D roles?
user:  i don't have any experience in l and d
assistant:   Got it
user:  so i'll was looking some course or some certification
assistant:   That
user:  and second thing there is a career gap in my resume so
assistant:  Ah, that
user:  make it difficult for me to
assistant: chance. How long is the gap, if you
user:  can you call me after six pm actually i'm
assistant:  Absolutely
user:  right now
assistant:   Hey
user:  call me after six pm will be available
assistant:   Perfect, I’ll call you right after six PM then
user:  ok ok
assistant:  Thanks for confirming! Just so you know, that career gap and no direct L&D experience? Those are exactly the things your resume needs to handle smartly—because right now, they’re holding you back big time. 

Imagine recruiters seeing a resume that explains your gap positively and highlights your transferable skills for L&D. That’s the kind of upgrade that gets you noticed and calls coming in.

If you wait or try to fix it yourself, you risk missing out on those opportunities. How ready are you to turn this around with a resume that actually opens doors for you?
assistant: Call will now disconnect
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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  can you call me at
assistant:  I can definitely
user:  six pm right now i'm
assistant:  Got it, six PM works! I’ll give you a call then. Meanwhile, just curious—what’s your main goal with your resume? Are you looking for a new job, a career shift, or something else?
user:  actually i'm looking job in l and d
assistant:  Learning
user:  learning and development department
assistant:  Ah, learning and development—great field! So, tell me, what’s been the biggest challenge with your current resume when applying for L&D roles?
user:  i don't have any experience in l and d
assistant:   Got it
user:  so i'll was looking some course or some certification
assistant:   That
user:  and second thing there is a career gap in my resume so
assistant:  Ah, that
user:  make it difficult for me to
assistant: chance. How long is the gap, if you
user:  can you call me after six pm actually i'm
assistant:  Absolutely
user:  right now
assistant:   Hey
user:  call me after six pm will be available
assistant:   Perfect, I’ll call you right after six PM then
user:  ok ok
assistant:  Thanks for confirming! Just so you know, that career gap and no direct L&D experience? Those are exactly the things your resume needs to handle smartly—because right now, they’re holding you back big time. 

Imagine recruiters seeing a resume that explains your gap positively and highlights your transferable skills for L&D. That’s the kind of upgrade that gets you noticed and calls coming in.

If you wait or try to fix it yourself, you risk missing out on those opportunities. How ready are you to turn this around with a resume that actually opens doors for you?
assistant: Call will now disconnect
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Context Details
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