Call Details

Bolna ID: 1abd8023-e956-4f7c-ab94-c1c1fa4dde30

Phone: +919670528117

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-11-03 13:30:24

Ended:
Not set

Last Processed:
2025-11-03 13:44:24

Last Retry At:
2025-11-03 13:44:24

Next Retry Scheduled:
2025-11-03 13:41:54

Next Call Scheduled:
2025-11-03 13:41:54

Call Timeline 18
2025-11-03 13:30:26
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-03 13:30:28
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 13:30:32
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 13:31:02
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 13:31:02
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-11-03 13:31:02
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-11-03 13:36:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=74b494df-f2b7-4118-8be5-c29884218ac8}
2025-11-03 13:36:54
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=74b494df-f2b7-4118-8be5-c29884218ac8, status=BUSY, attempt_no=1}
2025-11-03 13:36:54
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-11-03 13:36:54
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=74b494df-f2b7-4118-8be5-c29884218ac8}
2025-11-03 13:42:26
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=aefd999c-1b5c-41a1-a291-9e331e25958a}
2025-11-03 13:43:16
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=aefd999c-1b5c-41a1-a291-9e331e25958a, status=COMPLETED, attempt_no=2}
2025-11-03 13:43:17
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=aefd999c-1b5c-41a1-a291-9e331e25958a, attempt_no=2, reason=Retry attempt succeeded}
2025-11-03 13:43:17
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=aefd999c-1b5c-41a1-a291-9e331e25958a}
2025-11-03 13:43:32
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=aefd999c-1b5c-41a1-a291-9e331e25958a, status=COMPLETED, attempt_no=2}
2025-11-03 13:43:32
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=aefd999c-1b5c-41a1-a291-9e331e25958a, attempt_no=2, reason=Retry attempt succeeded}
2025-11-03 13:43:32
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=aefd999c-1b5c-41a1-a291-9e331e25958a}
2025-11-03 13:44:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-03 13:44:24, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 11

{created_at_str=2025-11-03 08:12:26, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=2.51, batch_id=null, cost_breakdown={synthesizer=1.94, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=1.94}, llm=0.07300000000000001, transfer_cost=0.0, platform=0.5, transcriber_breakdown={analytics=0, conversation=0.0}, network=0.875, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0.05, hangup=0.019}}, created_at=2025-11-03T08:12:26.170448, scheduled_at=2025-11-03T08:12:26.170424, custom_extractions=null, telephony_data={duration=13.0, to_number=+919670528117, provider_call_id=3fd1aaf8-a4ae-4043-8498-d1277625e035, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/ed152158-7a2b-4f51-9953-cf721af5ee86.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919670528117, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=1abd8023-e956-4f7c-ab94-c1c1fa4dde30, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  this call is now being recorded
assistant:  Got it! Just to confirm, this is Anita from Outspark Resume Services, part of the Times of India Group. Is this a good time to connect about transforming
, updated_at=2025-11-03T08:13:32.659489, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 08:13:32, id=aefd999c-1b5c-41a1-a291-9e331e25958a, campaign_id=null, summary=The conversation begins with the agent confirming their identity as Anita from Outspark Resume Services, part of the Times of India Group. The user acknowledges that the call is being recorded. The agent then asks if it is a good time to discuss transforming the user's resume., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Connected", "disposition_2": "Call Recorded", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=Call Recorded, disposition_3=}}}, smart_status=dropped, conversation_duration=12.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=194, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=194, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=52, input=53}, azure_gpt-4_1-mini={output=41, input=1063}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=52, input=53, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=41, input=1063, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1248, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 08:12:26, status=completed}

{created_at_str=2025-11-03 08:12:26, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=2.01, batch_id=null, cost_breakdown={synthesizer=1.94, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=1.94}, llm=0.07300000000000001, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0.05, hangup=0.019}}, created_at=2025-11-03T08:12:26.170448, scheduled_at=2025-11-03T08:12:26.170424, custom_extractions=null, telephony_data={duration=0.0, to_number=+919670528117, provider_call_id=3fd1aaf8-a4ae-4043-8498-d1277625e035, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919670528117, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=1abd8023-e956-4f7c-ab94-c1c1fa4dde30, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  this call is now being recorded
assistant:  Got it! Just to confirm, this is Anita from Outspark Resume Services, part of the Times of India Group. Is this a good time to connect about transforming
, updated_at=2025-11-03T08:13:16.934472, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 08:13:16, id=aefd999c-1b5c-41a1-a291-9e331e25958a, campaign_id=null, summary=The conversation begins with the agent confirming their identity as Anita from Outspark Resume Services, part of the Times of India Group. The user acknowledges that the call is being recorded. The agent then asks if it is a good time to discuss transforming the user's resume., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=12.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=194, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=194, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=52, input=53}, azure_gpt-4_1-mini={output=41, input=1063}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=52, input=53, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=41, input=1063, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1248, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 08:12:26, status=call-disconnected}

{created_at_str=2025-11-03 08:12:26, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T08:12:26.170448, scheduled_at=2025-11-03T08:12:26.170424, custom_extractions=null, telephony_data={duration=0.0, to_number=+919670528117, provider_call_id=3fd1aaf8-a4ae-4043-8498-d1277625e035, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919670528117, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=1abd8023-e956-4f7c-ab94-c1c1fa4dde30, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T08:13:00.897492, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 08:13:00, id=aefd999c-1b5c-41a1-a291-9e331e25958a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 08:12:26, status=in-progress}

{created_at_str=2025-11-03 08:12:26, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T08:12:26.170448, scheduled_at=2025-11-03T08:12:26.170424, custom_extractions=null, telephony_data={duration=0.0, to_number=+919670528117, provider_call_id=3fd1aaf8-a4ae-4043-8498-d1277625e035, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919670528117, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=1abd8023-e956-4f7c-ab94-c1c1fa4dde30, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T08:12:33.176475, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 08:12:33, id=aefd999c-1b5c-41a1-a291-9e331e25958a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 08:12:26, status=ringing}

{created_at_str=2025-11-03 08:12:26, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T08:12:26.170448, scheduled_at=2025-11-03T08:12:26.170424, custom_extractions=null, telephony_data={duration=0.0, to_number=+919670528117, provider_call_id=3fd1aaf8-a4ae-4043-8498-d1277625e035, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919670528117, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=1abd8023-e956-4f7c-ab94-c1c1fa4dde30, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T08:12:27.725738, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 08:12:27, id=aefd999c-1b5c-41a1-a291-9e331e25958a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 08:12:26, status=initiated}

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Keeping bullet points under one or two lines can make them more effective and impactful., scale=100}, qualityAddOn={feedback=The resume maintains a professional tone overall, though further refinement of certain language choices would enhance precision. Ensuring all stylistic elements align consistently with best practices will improve strength and clarity., score=63, buzzwordsCliches=The resume makes effective use of industry-relevant terminology, yet reducing reliance on generic buzzwords will sharpen focus. Prioritizing specifics over vague descriptors can better highlight the candidate’s unique qualifications., datesFormatting=Date formats are mostly consistent, allowing for easy tracking of career progression. Reviewing and standardizing the layout of dates will prevent any potential confusion for both ATS and human readers., activeVoice=An active voice is consistently used, which strengthens the assertiveness of the content. Continuing to prioritize active over passive constructions will maintain this clarity and directness., scale=100, personalPronounsUsage=The resume avoids personal pronouns, maintaining a professional third-person tone ideal for resumes. This contributes positively to its overall style.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T08:00:28.783117, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 08:00:28, id=1abd8023-e956-4f7c-ab94-c1c1fa4dde30, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=16, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=16}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 08:00:26, status=initiated}
Context Details
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