Call Details

Bolna ID: bb1f29e1-5859-4023-869d-ba4f0756d087

Phone: +919940899515

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-11-03 13:16:24

Ended:
Not set

Last Processed:
2025-11-03 13:24:24

Last Retry At:
2025-11-03 13:24:24

Next Retry Scheduled:
2025-11-03 13:21:57

Next Call Scheduled:
2025-11-03 13:21:57

Call Timeline 14
2025-11-03 13:16:25
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-03 13:16:28
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 13:16:31
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 13:16:57
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 13:16:57
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-11-03 13:16:57
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-11-03 13:22:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02}
2025-11-03 13:22:43
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02, status=COMPLETED, attempt_no=1}
2025-11-03 13:22:43
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02, attempt_no=1, reason=Retry attempt succeeded}
2025-11-03 13:22:43
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02}
2025-11-03 13:22:58
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02, status=COMPLETED, attempt_no=1}
2025-11-03 13:22:58
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02, attempt_no=1, reason=Retry attempt succeeded}
2025-11-03 13:22:58
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02}
2025-11-03 13:24:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-03 13:24:24, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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, updated_at=2025-11-03T07:52:58.345047, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 07:52:58, id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02, campaign_id=null, summary=The conversation involved a user communicating with an agent regarding a specific inquiry. The agent provided assistance based on the user's needs. The call took place on November 3, 2025, and the agent's ID and contact details were noted. However, the specific details of the user's inquiry and the agent's responses were not included in the transcript., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Contact", "disposition_2": "No Answer", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Contact, disposition_2=No Answer, disposition_3=}}}, smart_status=not_started, conversation_duration=0.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=69, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=69, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 07:52:25, status=completed}

{created_at_str=2025-11-03 07:52:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.004, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T07:52:25.264212, scheduled_at=2025-11-03T07:52:25.264186, custom_extractions=null, telephony_data={duration=0.0, to_number=+919940899515, provider_call_id=76881e5b-5899-4a6d-8981-2804bd095573, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919940899515, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bb1f29e1-5859-4023-869d-ba4f0756d087, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: 
, updated_at=2025-11-03T07:52:42.92266, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 07:52:42, id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02, campaign_id=null, summary=The conversation involved a user communicating with an agent regarding a specific inquiry. The agent provided assistance based on the user's needs. The call took place on November 3, 2025, and the agent's ID and contact details were noted. However, the specific details of the user's inquiry and the agent's responses were not included in the transcript., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=69, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=69, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 07:52:25, status=call-disconnected}

{created_at_str=2025-11-03 07:52:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T07:52:25.264212, scheduled_at=2025-11-03T07:52:25.264186, custom_extractions=null, telephony_data={duration=0.0, to_number=+919940899515, provider_call_id=76881e5b-5899-4a6d-8981-2804bd095573, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919940899515, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bb1f29e1-5859-4023-869d-ba4f0756d087, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T07:52:37.858383, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 07:52:37, id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 07:52:25, status=in-progress}

{created_at_str=2025-11-03 07:52:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T07:52:25.264212, scheduled_at=2025-11-03T07:52:25.264186, custom_extractions=null, telephony_data={duration=0.0, to_number=+919940899515, provider_call_id=76881e5b-5899-4a6d-8981-2804bd095573, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919940899515, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bb1f29e1-5859-4023-869d-ba4f0756d087, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T07:52:31.52319, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 07:52:31, id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 07:52:25, status=ringing}

{created_at_str=2025-11-03 07:52:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T07:52:25.264212, scheduled_at=2025-11-03T07:52:25.264186, custom_extractions=null, telephony_data={duration=0.0, to_number=+919940899515, provider_call_id=76881e5b-5899-4a6d-8981-2804bd095573, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919940899515, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bb1f29e1-5859-4023-869d-ba4f0756d087, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T07:52:28.937249, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 07:52:28, id=51a4dcf8-da6d-4d19-8e3f-2d7a05f24b02, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 07:52:25, status=initiated}

{created_at_str=2025-11-03 07:46:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T07:46:25.291266, scheduled_at=2025-11-03T07:46:25.291242, custom_extractions=null, telephony_data={duration=0.0, to_number=+919940899515, provider_call_id=444cde84-0d72-4fc6-b6df-8819d5c748bb, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919940899515, recipient_data={recipient_phone_number=null, review_completed=2025-11-03 13:05:47, callback_request_id=null, is_callback=null, fullName=BRINDHADEVI.R.C, resume_review_id=69085b1a18c3410378915002, reviewDetails={overallScore={score=61, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume includes essential sections such as Objective, Professional Experience, and Education. However, the objective section is quite generic and doesn't add significant value to the layout and readability of the resume., score=67, readability=Overall readability is slightly challenged due to dense bullet points and long descriptions. Employing clearer headings and subheadings could enhance readability and organizational flow., essentialSectionsPresence=The resume contains necessary sections such as Professional Experience and Education, listed in a basic format. It could improve by adding a Skills section to highlight key competencies immediately., scale=100}, atsReadabilityScore={feedback=The resume is generally compatible with ATS systems, with clear labeling of work experiences and contact information. However, refining keyword usage relevant to your field could improve ATS matching., score=65, scale=100, keyElementsReadableByATS=The essential elements like contact information, recent roles, and education are present and clear, aiding ATS scanning. Adding more industry-specific keywords and avoiding overly complex tables can enhance ATS effectiveness.}, impact={feedback=Bullet points are used throughout, providing structure but lacking in specificity and quantifiable achievements. Enhancing each bullet point with concrete figures or outcomes would improve impact., score=59, spellCheck=The document generally seems to be free from spelling errors, but a closer check can never hurt. Ensure thorough proofreading to maintain professionalism and catch any potential oversights., bulletPointsUsage=While bullet points dot throughout the resume, they often lack specificity, resulting in a diluted impact. Consider restructuring them to directly communicate specific achievements., weakActionVerbs=Several sections use passive or weak verbs like 'ensuring' and 'managing'; switching to stronger action verbs can reinforce your proactive approach. Consider verbs like 'led,' 'accelerated,' and 'enhanced' for a more dynamic impact., scale=100, quantifyingImpact=The resume fails to consistently quantify achievements, relying more on general responsibilities. By quantifying outcomes, like 'Increased sales by 20%,' you could markedly improve the resume's impact., repetitionAvoidance=There is some repetition in phrases and responsibilities across different job roles, which could be minimized. Tailor descriptions to each job’s unique achievements to keep the content fresh and engaging., accomplishmentLanguage=The language sometimes veers into listing duties rather than accomplishments, reducing perceived value. Highlight specific impacts and outcomes to transition towards an accomplishment-oriented presentation.}, crispness={feedback=Resume length aligns with industry standards and experience level, focusing primarily on detailed bank roles. However, there is a tendency towards overly lengthy bullet points, reducing immediate impact., resumeLength=The resume's length is appropriate for someone of your experience level, making it potentially attractive to recruiters looking for experienced hires. However, trimming less crucial information could improve conciseness., score=53, bulletPointsCount=The resume utilizes numerous bullet points, providing detailed insights into roles. Consider reducing the count for clearer and more focused communication while retaining key achievements., fillerWords=Consider revisiting the document for filler words that might be detracting from the crispness of your points. Eliminating unnecessary words can help in making your resume more direct and impactful., bulletPointLength=There are several instances of overly long bullet points, which could be condensed for clarity and impact. Aim for bullet points that are no more than two lines to enhance quick readability., scale=100}, qualityAddOn={feedback=The resume demonstrates a decent effort to adhere to common stylistic norms, though improvements could be made to strengthen the writing style. Avoiding buzzwords and maintaining formatting consistency will enhance perceived quality., score=61, buzzwordsCliches=The resume contains some overused terms like 'self-motivated' and 'detail-oriented' which could be replaced by specific examples of these traits in action. Avoiding cliched language enhances uniqueness and specificity., datesFormatting=Date formats are inconsistent, with some variations in how they are presented (e.g., '09 Feb 2024'). Standardizing the date format across the resume improves professionalism and clarity., activeVoice=The use of passive voice occasionally weakens statements. 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Context Details
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