Call Details

Bolna ID: ae93033e-11b8-41c9-b9ec-a338781b6a01

Phone: +919945820123

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-11-03 11:14:27

Ended:
Not set

Last Processed:
2025-11-03 11:28:24

Last Retry At:
2025-11-03 11:28:24

Next Retry Scheduled:
2025-11-03 11:25:28

Next Call Scheduled:
2025-11-03 11:25:28

Call Timeline 18
2025-11-03 11:14:28
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-03 11:14:31
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 11:14:33
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 11:15:04
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-03 11:15:04
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-11-03 11:15:04
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-11-03 11:20:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=465d30e2-546d-4256-9bbb-1d35b7b11e3c}
2025-11-03 11:20:28
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=465d30e2-546d-4256-9bbb-1d35b7b11e3c, status=FAILED, attempt_no=1}
2025-11-03 11:20:28
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: FAILED, attempt_no=2}
2025-11-03 11:20:28
FAILED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=465d30e2-546d-4256-9bbb-1d35b7b11e3c}
2025-11-03 11:26:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45}
2025-11-03 11:27:04
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45, status=COMPLETED, attempt_no=2}
2025-11-03 11:27:04
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45, attempt_no=2, reason=Retry attempt succeeded}
2025-11-03 11:27:04
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45}
2025-11-03 11:27:20
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45, status=COMPLETED, attempt_no=2}
2025-11-03 11:27:20
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45, attempt_no=2, reason=Retry attempt succeeded}
2025-11-03 11:27:20
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45}
2025-11-03 11:28:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-03 11:28:24, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 9

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assistant: Call will now disconnect
, updated_at=2025-11-03T05:57:20.895853, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 05:57:20, id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45, campaign_id=null, summary=The conversation was very brief. The agent initiated the call by asking if the user was present, but before the user could respond, the agent indicated that the call would disconnect., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Answer", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Answer, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=20.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=48, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=48, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=13}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=13, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 05:56:25, status=completed}

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assistant: Call will now disconnect
, updated_at=2025-11-03T05:57:04.790183, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 05:57:04, id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45, campaign_id=null, summary=The conversation was very brief. The agent initiated the call by asking if the user was present, but before the user could respond, the agent indicated that the call would disconnect., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=20.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=48, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=48, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=13}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=13, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 05:56:25, status=call-disconnected}

{created_at_str=2025-11-03 05:56:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T05:56:25.276016, scheduled_at=2025-11-03T05:56:25.275983, custom_extractions=null, telephony_data={duration=0.0, to_number=+919945820123, provider_call_id=3d411765-0b1e-4d45-9f34-20eb1a39b535, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919945820123, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ae93033e-11b8-41c9-b9ec-a338781b6a01, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T05:56:40.415094, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 05:56:40, id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 05:56:25, status=in-progress}

{created_at_str=2025-11-03 05:56:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T05:56:25.276016, scheduled_at=2025-11-03T05:56:25.275983, custom_extractions=null, telephony_data={duration=0.0, to_number=+919945820123, provider_call_id=3d411765-0b1e-4d45-9f34-20eb1a39b535, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919945820123, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ae93033e-11b8-41c9-b9ec-a338781b6a01, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T05:56:28.890995, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 05:56:28, id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 05:56:25, status=ringing}

{created_at_str=2025-11-03 05:56:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T05:56:25.276016, scheduled_at=2025-11-03T05:56:25.275983, custom_extractions=null, telephony_data={duration=0.0, to_number=+919945820123, provider_call_id=3d411765-0b1e-4d45-9f34-20eb1a39b535, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919945820123, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ae93033e-11b8-41c9-b9ec-a338781b6a01, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T05:56:28.000137, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 05:56:28, id=4385e18b-f0fc-4aec-bfb8-f65c7d835d45, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 05:56:25, status=initiated}

{created_at_str=2025-11-03 05:50:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T05:50:25.643389, scheduled_at=2025-11-03T05:50:25.643362, custom_extractions=null, telephony_data={duration=0.0, to_number=+919945820123, provider_call_id=null, hosted_telephony=true, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919945820123, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ae93033e-11b8-41c9-b9ec-a338781b6a01, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-03T05:50:28.756253, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-03 05:50:28, id=465d30e2-546d-4256-9bbb-1d35b7b11e3c, campaign_id=null, summary=null, error_message=Unsupported call number, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-03 05:50:25, status=failed}

{created_at_str=2025-11-03 05:44:28, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-03T05:44:28.312948, scheduled_at=2025-11-03T05:44:28.312923, custom_extractions=null, telephony_data={duration=0.0, to_number=+919945820123, provider_call_id=9b1700da-7e80-4430-a777-1efcd1556ea2, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919945820123, recipient_data={recipient_phone_number=null, review_completed=2025-11-03 11:04:23, callback_request_id=null, is_callback=null, fullName=Santosh, resume_review_id=69083e8a18c34103789149b5, reviewDetails={overallScore={score=61.8, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is well-structured with relevant sections such as Professional Summary, Skills, Experience, and Education clearly defined. However, the Experience section could benefit from slight re-ordering to enhance recent accomplishments visibility., score=66, readability=The resume's readability is fair, with clear font and appropriate spacing for easy viewing. Minor improvements in text alignment could further improve the document's readability., essentialSectionsPresence=All essential sections like Experience, Skills, and Education are present and structured effectively. However, consider including more personal branding to strengthen the Professional Summary section., scale=100}, atsReadabilityScore={feedback=The resume is ATS-friendly with clearly labeled sections and well-structured content. Further optimization by adding more specific keywords related to the desired position could improve its compatibility., score=65, scale=100, keyElementsReadableByATS=Key elements like the candidate's name, contact information, and job titles are easily readable by ATS systems. Enhance keyword optimization by incorporating more industry-specific terms for improved ATS compliance.}, impact={feedback=While the resume effectively uses bullet points to detail achievements, quantification could be improved. Consider stronger action verbs to enhance impact statements., score=62, spellCheck=The resume is free of spelling errors, demonstrating attention to detail. Maintaining this accuracy is vital for a professional impression., bulletPointsUsage=The usage of bullet points is consistent throughout the document, which helps in breaking down the information into digestible parts. However, ensure each bullet point starts with a strong verb for maximum impact., weakActionVerbs=The resume uses some strong action verbs but occasionally falls into weaker choices such as 'assisted' which could be replaced with more specific alternatives like 'facilitated'. Elevating these verbs will strengthen the narrative., scale=100, quantifyingImpact=Quantifiable metrics such as deployment time reduction and cost savings are present, demonstrating effective impact measurement. However, more quantifiable metrics across other roles could enhance the overall impact of the resume., repetitionAvoidance=There is minimal repetition of action verbs within the resume, indicating varied and focused descriptions. However, avoid using general terms repeatedly and aim for more specific expressions to stand out., accomplishmentLanguage=The language is generally result-driven and focuses on achievements, which is a positive. However, emphasizing the outcome of certain actions more clearly could further enhance this aspect.}, crispness={feedback=The resume contains slightly lengthy bullet points that could be trimmed for conciseness. 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Continue utilizing this style to ensure clarity and impact., scale=100, personalPronounsUsage=The resume abstains from using personal pronouns which is appropriate for professional formatting. 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Context Details
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