Call Details
Bolna ID:
e71a1be6-fa1b-4f2b-9491-cd3e6f65bc8e
Phone: +918840901782
From: N/A
Status: completed
Processing: FAILED
Duration: 60.80s
Cost: ₹11.14
Hangup Details
Hangup By: Callee
Reason: Call recipient hungup
Timestamps
Started:
Not set
Ended:
Not set
Last Processed:
2025-11-02 18:33:24
Last Retry At:
2025-11-02 18:33:24
Next Retry Scheduled:
Not scheduled
Next Call Scheduled:
Not scheduled
Call Timeline 8
Call History (Raw Callbacks) 5
{created_at_str=2025-11-02 13:00:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=11.14, batch_id=null, cost_breakdown={synthesizer=9.26, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=9.26}, llm=0.382, transfer_cost=0.0, platform=1.5, transcriber_breakdown={analytics=0, conversation=0.0}, network=1.75, llm_breakdown={analytics=0, summarization=0.009000000000000001, extraction=0, conversation=0.27, hangup=0.103}}, created_at=2025-11-02T13:00:25.663112, scheduled_at=2025-11-02T13:00:25.663075, custom_extractions=null, telephony_data={duration=61.0, to_number=+918840901782, provider_call_id=0132c47c-c463-4597-8f26-c4215e80751f, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/799299a1-d96d-4a5a-a597-dea2489c8feb.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+918840901782, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0cc9544f-6acb-47c1-a269-07a09e035b7a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user: hello
assistant: Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user: yes yes why not
assistant: Awesome! So, I saw your resume review score came in below eighty — that’s a bit tough, but honestly, it’s a golden chance to fix what’s holding you back.
Quick question — what’s your main goal right now? Are you hunting for a new job, thinking about a career shift, or something else?
user: yes yes
assistant: Got it, you’re on the job hunt. That’s exciting but also a bit stressful, right?
Tell me, what kind of roles are you aiming for? And how soon do you want to start landing interviews?
user: i want
assistant: Hey, I’m here to help
user: i want to call
assistant: Totally get it! You want to talk more about this over a call, right?
I’m here for you now—let’s dive in. What’s the biggest challenge you’re facing with your current resume?
, updated_at=2025-11-02T13:05:15.116137, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-02 13:05:15, id=e71a1be6-fa1b-4f2b-9491-cd3e6f65bc8e, campaign_id=null, summary=The conversation is between a user and an agent named Anita from Outspark Resume Services. Anita initiates the call to discuss transforming the user's resume to increase interview opportunities. The user expresses interest in the service and confirms they are currently job hunting. Anita asks about the user's job goals and challenges with their resume. The user indicates a desire to discuss the matter further over a call, and Anita encourages the user to share their biggest challenges regarding their resume., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Contact Made", "disposition_2": "Interested", "disposition_3": "Wants to discuss over call"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Contact Made, disposition_2=Interested, disposition_3=Wants to discuss over call}}}, smart_status=dropped, conversation_duration=60.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=926, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=926, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=89, input=254}, azure_gpt-4_1-mini={output=224, input=5862}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=89, input=254, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=224, input=5862, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=6799, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-02 13:00:25, status=completed}
{created_at_str=2025-11-02 13:00:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=9.64, batch_id=null, cost_breakdown={synthesizer=9.26, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=9.26}, llm=0.382, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.009000000000000001, extraction=0, conversation=0.27, hangup=0.103}}, created_at=2025-11-02T13:00:25.663112, scheduled_at=2025-11-02T13:00:25.663075, custom_extractions=null, telephony_data={duration=0.0, to_number=+918840901782, provider_call_id=0132c47c-c463-4597-8f26-c4215e80751f, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918840901782, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0cc9544f-6acb-47c1-a269-07a09e035b7a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user: hello
assistant: Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user: yes yes why not
assistant: Awesome! So, I saw your resume review score came in below eighty — that’s a bit tough, but honestly, it’s a golden chance to fix what’s holding you back.
Quick question — what’s your main goal right now? Are you hunting for a new job, thinking about a career shift, or something else?
user: yes yes
assistant: Got it, you’re on the job hunt. That’s exciting but also a bit stressful, right?
Tell me, what kind of roles are you aiming for? And how soon do you want to start landing interviews?
user: i want
assistant: Hey, I’m here to help
user: i want to call
assistant: Totally get it! You want to talk more about this over a call, right?
I’m here for you now—let’s dive in. What’s the biggest challenge you’re facing with your current resume?
, updated_at=2025-11-02T13:01:48.23883, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-02 13:01:48, id=e71a1be6-fa1b-4f2b-9491-cd3e6f65bc8e, campaign_id=null, summary=The conversation is between a user and an agent named Anita from Outspark Resume Services. Anita initiates the call to discuss transforming the user's resume to increase interview opportunities. The user expresses interest in the service and confirms they are currently job hunting. Anita asks about the user's job goals and challenges with their resume. The user indicates a desire to discuss the matter further over a call, and Anita encourages the user to share their biggest challenges regarding their resume., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=60.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=926, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=926, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=89, input=254}, azure_gpt-4_1-mini={output=224, input=5862}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=89, input=254, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=224, input=5862, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=6799, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-02 13:00:25, status=call-disconnected}
{created_at_str=2025-11-02 13:00:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-02T13:00:25.663112, scheduled_at=2025-11-02T13:00:25.663075, custom_extractions=null, telephony_data={duration=0.0, to_number=+918840901782, provider_call_id=0132c47c-c463-4597-8f26-c4215e80751f, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918840901782, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0cc9544f-6acb-47c1-a269-07a09e035b7a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-02T13:00:41.99426, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-02 13:00:41, id=e71a1be6-fa1b-4f2b-9491-cd3e6f65bc8e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-02 13:00:25, status=in-progress}
{created_at_str=2025-11-02 13:00:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-02T13:00:25.663112, scheduled_at=2025-11-02T13:00:25.663075, custom_extractions=null, telephony_data={duration=0.0, to_number=+918840901782, provider_call_id=0132c47c-c463-4597-8f26-c4215e80751f, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918840901782, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0cc9544f-6acb-47c1-a269-07a09e035b7a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-02T13:00:29.21325, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-02 13:00:29, id=e71a1be6-fa1b-4f2b-9491-cd3e6f65bc8e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-02 13:00:25, status=ringing}
{created_at_str=2025-11-02 13:00:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-02T13:00:25.663112, scheduled_at=2025-11-02T13:00:25.663075, custom_extractions=null, telephony_data={duration=0.0, to_number=+918840901782, provider_call_id=0132c47c-c463-4597-8f26-c4215e80751f, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918840901782, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0cc9544f-6acb-47c1-a269-07a09e035b7a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-02T13:00:27.886285, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-02 13:00:27, id=e71a1be6-fa1b-4f2b-9491-cd3e6f65bc8e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-02 13:00:25, status=initiated}
Context Details
{recipient_phone_number=+918840901782, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=0cc9544f-6acb-47c1-a269-07a09e035b7a, attemptType=RETRY}, resume_review_id=null}