Call Details

Bolna ID: 6f325254-b773-44a6-8d08-b0aae78e6527

Phone: +919579241772

From: +918035316264

Status: completed

Processing: FAILED

Duration: 3.40s

Cost: ₹0.50

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-11-02 13:27:26

Ended:
Not set

Last Processed:
2025-11-02 13:29:24

Last Retry At:
2025-11-02 13:29:24

Next Retry Scheduled:
2025-11-02 13:35:28

Next Call Scheduled:
2025-11-02 13:35:28

Call Timeline 19
2025-11-02 13:27:27
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-02 13:27:30
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-02 13:27:31
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-02 13:27:36
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-02 13:27:44
COMPLETED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 3.40s
2025-11-02 13:27:44
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-11-02 13:27:44
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-11-02 13:29:24
RETRY_CANCELLED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-02 13:29:24, message=Scheduled-uninitiated retry cancelled due to main completion}
2025-11-02 13:29:24
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-02 13:29:24, message=Successfully fetched and saved additional details}
2025-11-02 13:30:28
COMPLETED MAIN
CALLBACK_UPDATE
₹0.50
Duration: 3.40s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Response, disposition_2=, disposition_3=}}}
2025-11-02 13:30:28
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-11-02 13:30:28
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=2}
2025-11-02 13:36:25
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=0ed23d1d-fb78-4c76-84b5-9073dde55936}
2025-11-02 13:36:38
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=0ed23d1d-fb78-4c76-84b5-9073dde55936, status=COMPLETED, attempt_no=2}
2025-11-02 13:36:38
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=0ed23d1d-fb78-4c76-84b5-9073dde55936, attempt_no=2, reason=Retry attempt succeeded}
2025-11-02 13:36:38
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=0ed23d1d-fb78-4c76-84b5-9073dde55936}
2025-11-02 13:36:51
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=0ed23d1d-fb78-4c76-84b5-9073dde55936, status=COMPLETED, attempt_no=2}
2025-11-02 13:36:51
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=0ed23d1d-fb78-4c76-84b5-9073dde55936, attempt_no=2, reason=Retry attempt succeeded}
2025-11-02 13:36:51
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=0ed23d1d-fb78-4c76-84b5-9073dde55936}
Call History (Raw Callbacks) 10

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, updated_at=2025-11-02T08:06:38.029815, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-02 08:06:38, id=0ed23d1d-fb78-4c76-84b5-9073dde55936, campaign_id=null, summary=The agent greets the user, asking if they are on the line., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=1.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=15, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=15, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-02 08:06:25, status=call-disconnected}

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{created_at_str=2025-11-02 07:57:27, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.5, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.001, transfer_cost=0.0, platform=0.5, transcriber_breakdown={analytics=0, conversation=0.0}, network=0.875, llm_breakdown={analytics=0, summarization=0.001, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-02T07:57:27.402021, scheduled_at=2025-11-02T07:57:27.401983, custom_extractions=null, telephony_data={duration=4.0, to_number=+919579241772, provider_call_id=00f26b65-c220-453a-87dc-879ec33126ad, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/0f689ad8-2c4e-4e28-b739-680de69626cd.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919579241772, recipient_data={recipient_phone_number=null, review_completed=2025-11-02 13:16:27, callback_request_id=null, is_callback=null, fullName=Amit, resume_review_id=69070c059f941c720e73f885, reviewDetails={overallScore={score=58.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume includes all essential sections such as Work Experience, Education, and Skills, which are clearly identifiable. However, the layout could be improved by ensuring consistent spacing and indentation for better readability., score=65, readability=The readability of the resume is average due to small font size and dense paragraphs. Breaking down information into more concise bullet points would improve clarity and ease of reading., essentialSectionsPresence=The Work Experience and Education sections are present but should be reordered to reflect reverse chronological order for maximum impact. The inclusion of a Personal Details section takes up space that could be better used to highlight relevant professional achievements., scale=100}, atsReadabilityScore={feedback=Key elements such as contact information and skill sets are present, aiding ATS readability. Greater emphasis on integrating industry-specific keywords would strengthen ATS compatibility., score=60, scale=100, keyElementsReadableByATS=The essential components of an ATS-friendly resume, like name and job titles, are clearly presented. Nonetheless, incorporating more keywords from the desired job descriptions could enhance ATS indexing.}, impact={feedback=While the resume uses bullet points effectively, it lacks quantitative achievements that could enhance the overall impact. Introducing specific metrics or percentages would provide clearer evidence of past performance and contributions., score=58, spellCheck=The resume appears to be free of spelling errors, which enhances its professionalism. Maintaining this attention to detail is crucial in presenting a polished document., bulletPointsUsage=The resume utilizes bullet points for listing responsibilities, which aids in readability. However, adding more action-oriented verbs at the start of each bullet could increase the document's impact., weakActionVerbs=There are numerous instances of weak verbs, such as 'Handled' and 'Assisted', which do not fully convey the individual's capabilities. Replacing these with more dynamic alternatives like 'Led' or 'Orchestrated' would better showcase your accomplishments., scale=100, quantifyingImpact=The document does not consistently include quantifiable data within the work descriptions. Including statistics, like percentage decreases in downtime or improvements in efficiency, would strengthen claims made about past roles., repetitionAvoidance=Repetitive language, particularly in action verbs like 'Managed', is evident throughout the document. Varying the verbs used would add richness and portray a wider skill set., accomplishmentLanguage=The resume lacks accomplishment-oriented language; for example, it does not focus on outcomes or improvements made in past roles. Emphasizing clear results and benefits of your work would create a more impactful narrative.}, crispness={feedback=While the resume is reasonably concise, some bullet points are overly detailed, reducing their punch. Shortening these entries and removing unnecessary filler content would greatly improve the document's crispness., resumeLength=The resume length is appropriate at one page, given the level of experience. This covers everything succinctly without overwhelming the reader with excessive detail., score=53, bulletPointsCount=There is an adequate number of bullet points used to detail responsibilities. However, ensuring each point adds unique value is essential to maintaining the reader's interest., fillerWords=The presence of filler words detracts from the content's overall crispness. Removing these can help in delivering a more straightforward and impactful message., bulletPointLength=Many bullet points are too detailed, making them cumbersome to read. Stripping them back to the most essential information would make a stronger impact., scale=100}, qualityAddOn={feedback=The resume occasionally relies on buzzwords and clichés that do not add specific value to the professional narrative. Opt for precise, role-specific terminology to better communicate expertise., score=56, buzzwordsCliches=Avoid overused terms like 'Dynamic' and 'Proven track record' which feel generic. Instead, describe actual achievements or responsibilities that demonstrate these qualities., datesFormatting=Dates are presented inconsistently, which can confuse readers. Using a uniform format such as 'MM/YYYY' throughout improves professionalism and readability., activeVoice=The document suffers from occasional passive voice, reducing its impact. Ensuring active construction of sentences, particularly in responsibility descriptions, would better highlight achievements., scale=100, personalPronounsUsage=The resume maintains a professional tone by avoiding personal pronouns.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Amit?
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Context Details
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