Call Details

Bolna ID: 531cb1cf-6daa-4218-b965-b8f4837caea4

Phone: +917983898923

From: N/A

Status: completed

Processing: COMPLETED

Duration: 79.30s

Cost: ₹16.89

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-11-01 12:51:25

Last Retry At:
2025-11-01 12:51:25

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 7
2025-11-01 12:48:25
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-11-01 12:48:29
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-01 12:48:31
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-01 12:48:45
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-11-01 12:50:17
COMPLETED MAIN
CALLBACK_UPDATE
₹15.39
Duration: 79.30s
2025-11-01 12:50:26
COMPLETED MAIN
CALLBACK_UPDATE
₹16.89
Duration: 79.30s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=Just Checking, disposition_3=}}}
2025-11-01 12:51:25
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-11-01 12:51:25, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

{created_at_str=2025-11-01 07:18:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=16.89, batch_id=null, cost_breakdown={synthesizer=13.79, transcriber=1.214, synthesizer_breakdown={welcome_message=0, conversation=13.79}, llm=0.388, transfer_cost=0.0, platform=1.5, transcriber_breakdown={analytics=0, conversation=1.214}, network=1.75, llm_breakdown={analytics=0, summarization=0.01, extraction=0, conversation=0.277, hangup=0.101}}, created_at=2025-11-01T07:18:25.363203, scheduled_at=2025-11-01T07:18:25.363165, custom_extractions=null, telephony_data={duration=80.0, to_number=+917983898923, provider_call_id=ba9b359c-9155-4d07-b799-58159c5062ed, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/9963a084-7f8a-457e-801f-75955b83f79b.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+917983898923, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=078856d4-479b-4463-bb37-0393604b1e06, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  ok
assistant:  Great! I saw your resume review score came in below eighty — that’s a bit tough, but honestly
user:  yes ma'am
assistant:  I get it, that score can feel like a roadblock. Can I ask—what’s your main goal right now? Are you looking for a new job, thinking about a career shift, or something else?
user:  no ma'am i'm just only checking
assistant: Got it, just exploring for now. That’s smart— knowing where you stand is the first step. But
user:  yes ma'am
assistant:  Here’s the thing—your current resume score means recruiters might be skipping over you without a second glance. Imagine missing out on interviews just because your resume isn’t showing your true potential. How frustrating would that be? 

If you don’t fix it now, those missed chances add up fast. What if you could turn that around and start getting calls instead? Would you want to explore how to make that happen?
, updated_at=2025-11-01T07:20:25.611706, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-01 07:20:25, id=531cb1cf-6daa-4218-b965-b8f4837caea4, campaign_id=null, summary=The conversation is between a user and an agent named Anita from Outspark Resume Services. Anita initiates the call to discuss transforming the user's resume to increase interview opportunities. The user indicates they are just checking their resume status and not actively seeking a job. Anita explains that the user's resume review score is below eighty, which could lead to missed opportunities with recruiters. She emphasizes the importance of improving the resume to showcase the user's potential and offers to help them explore options for enhancement., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "Just Checking", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=Just Checking, disposition_3=}}}, smart_status=not_started, conversation_duration=79.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=79.199936, provider_connected=false}, transcriber_duration=79.199936, transcriber_model=nova-3, synthesizer_characters=1379, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=1379, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=94, input=263}, azure_gpt-4_1-mini={output=304, input=5704}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=94, input=263, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=304, input=5704, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=6721, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-01 07:18:25, status=completed}

{created_at_str=2025-11-01 07:18:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=15.39, batch_id=null, cost_breakdown={synthesizer=13.79, transcriber=1.214, synthesizer_breakdown={welcome_message=0, conversation=13.79}, llm=0.388, platform=0, transcriber_breakdown={analytics=0, conversation=1.214}, network=0, llm_breakdown={analytics=0, summarization=0.01, extraction=0, conversation=0.277, hangup=0.101}}, created_at=2025-11-01T07:18:25.363203, scheduled_at=2025-11-01T07:18:25.363165, custom_extractions=null, telephony_data={duration=0.0, to_number=+917983898923, provider_call_id=ba9b359c-9155-4d07-b799-58159c5062ed, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917983898923, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=078856d4-479b-4463-bb37-0393604b1e06, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  ok
assistant:  Great! I saw your resume review score came in below eighty — that’s a bit tough, but honestly
user:  yes ma'am
assistant:  I get it, that score can feel like a roadblock. Can I ask—what’s your main goal right now? Are you looking for a new job, thinking about a career shift, or something else?
user:  no ma'am i'm just only checking
assistant: Got it, just exploring for now. That’s smart— knowing where you stand is the first step. But
user:  yes ma'am
assistant:  Here’s the thing—your current resume score means recruiters might be skipping over you without a second glance. Imagine missing out on interviews just because your resume isn’t showing your true potential. How frustrating would that be? 

If you don’t fix it now, those missed chances add up fast. What if you could turn that around and start getting calls instead? Would you want to explore how to make that happen?
, updated_at=2025-11-01T07:20:14.528368, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-01 07:20:14, id=531cb1cf-6daa-4218-b965-b8f4837caea4, campaign_id=null, summary=The conversation is between a user and an agent named Anita from Outspark Resume Services. Anita initiates the call to discuss transforming the user's resume to increase interview opportunities. The user indicates they are just checking their resume status and not actively seeking a job. Anita explains that the user's resume review score is below eighty, which could lead to missed opportunities with recruiters. She emphasizes the importance of improving the resume to showcase the user's potential and offers to help them explore options for enhancement., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=79.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=79.199936, provider_connected=false}, transcriber_duration=79.199936, transcriber_model=nova-3, synthesizer_characters=1379, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=1379, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=94, input=263}, azure_gpt-4_1-mini={output=304, input=5704}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=94, input=263, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=304, input=5704, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=6721, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-01 07:18:25, status=call-disconnected}

{created_at_str=2025-11-01 07:18:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-01T07:18:25.363203, scheduled_at=2025-11-01T07:18:25.363165, custom_extractions=null, telephony_data={duration=0.0, to_number=+917983898923, provider_call_id=ba9b359c-9155-4d07-b799-58159c5062ed, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917983898923, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=078856d4-479b-4463-bb37-0393604b1e06, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-01T07:18:44.858005, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-01 07:18:44, id=531cb1cf-6daa-4218-b965-b8f4837caea4, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-01 07:18:25, status=in-progress}

{created_at_str=2025-11-01 07:18:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-01T07:18:25.363203, scheduled_at=2025-11-01T07:18:25.363165, custom_extractions=null, telephony_data={duration=0.0, to_number=+917983898923, provider_call_id=ba9b359c-9155-4d07-b799-58159c5062ed, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917983898923, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=078856d4-479b-4463-bb37-0393604b1e06, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-01T07:18:30.43977, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-01 07:18:30, id=531cb1cf-6daa-4218-b965-b8f4837caea4, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-01 07:18:25, status=ringing}

{created_at_str=2025-11-01 07:18:25, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-11-01T07:18:25.363203, scheduled_at=2025-11-01T07:18:25.363165, custom_extractions=null, telephony_data={duration=0.0, to_number=+917983898923, provider_call_id=ba9b359c-9155-4d07-b799-58159c5062ed, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917983898923, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=078856d4-479b-4463-bb37-0393604b1e06, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-11-01T07:18:28.990228, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-11-01 07:18:28, id=531cb1cf-6daa-4218-b965-b8f4837caea4, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-11-01 07:18:25, status=initiated}
Context Details
{recipient_phone_number=+917983898923, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=078856d4-479b-4463-bb37-0393604b1e06, attemptType=RETRY}, resume_review_id=null}