Call Details

Bolna ID: 0568a4f2-025c-4f89-bf9f-a9ef4a26170d

Phone: +917795767255

From: +918035316264

Status: completed

Processing: FAILED

Duration: N/A

Cost: ₹2.07

Timestamps

Started:
2025-10-28 18:50:50

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-28 18:56:34

Next Call Scheduled:
2025-10-28 18:56:34

Call Timeline 12
2025-10-28 18:50:51
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-28 18:50:55
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-28 18:50:56
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-28 18:51:11
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-28 18:51:34
COMPLETED MAIN
CALLBACK_UPDATE
₹2.07
Duration: 11.90s
2025-10-28 18:51:34
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-28 18:51:34
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-28 18:52:48
ADDITIONAL_DETAILS_FETCH_FAILED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fetch returned no data, timestamp=2025-10-28 18:52:48}
2025-10-28 18:56:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=b0891979-4c78-4dae-ab8b-7707d412df82}
2025-10-28 18:57:21
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, retry_bolna_id=b0891979-4c78-4dae-ab8b-7707d412df82, attempt_no=1}
2025-10-28 18:57:21
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=b0891979-4c78-4dae-ab8b-7707d412df82, reason=Retry attempt succeeded, attempt_no=1}
2025-10-28 18:57:21
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=b0891979-4c78-4dae-ab8b-7707d412df82}
Call History (Raw Callbacks) 8

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, updated_at=2025-10-28T13:27:18.854146, answered_by_voice_mail=true, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 13:27:18, id=b0891979-4c78-4dae-ab8b-7707d412df82, campaign_id=null, summary=User: Yes, this is [User's Name]. 
Agent: Hello [User's Name], how can I assist you today? 
User: I have a question about my recent order. 
Agent: Sure, what would you like to know? 
User: I want to check the status of my order. 
Agent: Let me pull up your order details. 
User: Thank you. 
Agent: Your order is currently being processed and should be shipped within the next 2-3 business days. 
User: Great! Thank you for the update. 
Agent: You're welcome! Is there anything else I can help you with? 
User: No, that's all for now. 
Agent: Alright, have a great day! 
User: You too, bye! 
Agent: Goodbye! 

### Summary:
The user contacted the agent to inquire about the status of their recent order. The agent informed the user that the order is being processed and will be shipped within 2-3 business days. The conversation ended with the user expressing gratitude and the agent wishing them a good day., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=1.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=1.5999376, provider_connected=false}, transcriber_duration=1.5999376, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=241, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=241, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 13:26:48, status=call-disconnected}

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{created_at_str=2025-10-28 13:26:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T13:26:48.585863, scheduled_at=2025-10-28T13:26:48.585837, custom_extractions=null, telephony_data={duration=0.0, to_number=+917795767255, provider_call_id=d3c8a05b-6842-406d-bbd5-a73b10474906, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917795767255, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0568a4f2-025c-4f89-bf9f-a9ef4a26170d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T13:26:54.326701, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 13:26:54, id=b0891979-4c78-4dae-ab8b-7707d412df82, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 13:26:48, status=ringing}

{created_at_str=2025-10-28 13:26:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T13:26:48.585863, scheduled_at=2025-10-28T13:26:48.585837, custom_extractions=null, telephony_data={duration=0.0, to_number=+917795767255, provider_call_id=d3c8a05b-6842-406d-bbd5-a73b10474906, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917795767255, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=0568a4f2-025c-4f89-bf9f-a9ef4a26170d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T13:26:52.138054, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 13:26:52, id=b0891979-4c78-4dae-ab8b-7707d412df82, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 13:26:48, status=initiated}

{created_at_str=2025-10-28 13:20:51, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=2.07, batch_id=null, cost_breakdown={synthesizer=1.77, transcriber=0.181, synthesizer_breakdown={welcome_message=0.0, conversation=1.77}, llm=0.12000000000000001, platform=0, transcriber_breakdown={analytics=0, conversation=0.181}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0.084, hangup=0.032}}, created_at=2025-10-28T13:20:51.427722, scheduled_at=2025-10-28T13:20:51.427693, custom_extractions=null, telephony_data={duration=0.0, to_number=+917795767255, provider_call_id=82b19e63-fb31-401d-a536-db746a1ba207, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917795767255, recipient_data={recipient_phone_number=null, review_completed=2025-10-28 18:40:04, callback_request_id=null, is_callback=null, fullName=Simpi, resume_review_id=6900c0569f941c720e733362, reviewDetails={overallScore={score=63.6, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume contains essential sections such as Work History, Education, and Skills, which are generally well-organized. However, the Experience section should be reordered to follow the reverse chronological format to better highlight recent roles., score=68, readability=The text in the resume is generally readable, but it would benefit from clearer headings and consistent formatting throughout sections. The absence of clear section breaks can make navigation slightly challenging., essentialSectionsPresence=The Education and Skills sections are present and provide relevant information. Including a professional summary or objective at the beginning could enhance the understanding of your career goals., scale=100}, atsReadabilityScore={feedback=Contact information and section labels are clear, making it compatible with ATS parsing. However, more industry-specific keywords would improve the precision of ATS searches., score=66, scale=100, keyElementsReadableByATS=Most key information, such as job titles and locations, are formatted for ATS readability. Be cautious of any unstructured text that might confuse parsing algorithms.}, impact={feedback=The roles and responsibilities are defined, but the impact is not effectively quantified, limiting the overall impression. Adding more metrics or achievements would make the resume stronger., score=62, spellCheck=Spelling errors weren't evident, which is a positive. Maintain this level of diligence in proofreading to keep professionalism high., bulletPointsUsage=The bullet points are utilized to detail responsibilities, but they lack strong quantifiable achievements and could focus more on results achieved. Aim to use bullet points for a concise expression of impact and accomplishments., weakActionVerbs=The resume occasionally uses weaker verbs like "involved in," which could be replaced with stronger alternatives such as "led" or "executed." This change would communicate a more proactive role., scale=100, quantifyingImpact=There is minimal quantification of achievements. Consider including specific outcomes, such as percentage improvements or significant projects completed under your guidance., repetitionAvoidance=There is some repetition in action verbs. Try using a broader range of verbs to make the responsibilities sound varied and dynamic., accomplishmentLanguage=The language is modest and lacks a strong focus on accomplishments. Use more action-oriented language to demonstrate measurable accomplishments and impacts.}, crispness={feedback=The resume is a bit lengthy given the experience level, and some sections could be trimmed for conciseness. Focus on condensing information where applicable, especially within bullet points., resumeLength=The length is slightly excessive; aim for a maximum of two pages to maintain the recruiter's attention. Consider removing older experience that doesn't directly relate to your current career path., score=58, bulletPointsCount=There are a large number of bullet points which can be overwhelming. Focus on the most impactful points rather than listing every responsibility., fillerWords=There is slight use of filler words, which can be reduced. Focus on clear and concise language to improve readability., bulletPointLength=A few bullet points are overly descriptive and can be shortened. Brevity will ensure each point is impactful and easy to skim., scale=100}, qualityAddOn={feedback=Buzzwords are kept to a minimum, but specific achievements should replace general descriptions to enhance clarity. Consistency in date formatting could be improved for a more professional appearance., score=64, buzzwordsCliches=While major clichés are avoided, opportunities exist to replace generic terms with specific examples and outcomes achieved. This change can enhance credibility and interest., datesFormatting=Some inconsistencies are present in date formatting. Choose a single style (e.g., Month-Year) and apply it throughout., activeVoice=Active voice is mostly used, enhancing the directness of the statements. Ensure all sections maintain this style to strengthen communication., scale=100, personalPronounsUsage=No personal pronouns are present, which aligns with resume norms. Continue avoiding them to maintain a formal and professional tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Simpi?
user:  yes
assistant:  Hi Simpi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming
, updated_at=2025-10-28T13:21:31.199463, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 13:21:31, id=0568a4f2-025c-4f89-bf9f-a9ef4a26170d, campaign_id=null, summary=The conversation is between an agent named Anita from Outspark Resume Services and a user named Simpi. Anita initiates the call to discuss transforming Simpi's resume, confirming that it is a suitable time for the conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=11.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=11.799937, provider_connected=false}, transcriber_duration=11.799937, transcriber_model=nova-3, synthesizer_characters=194, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=177, welcome_message_cache=false, welcome_message_characters=17}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=44, input=48}, azure_gpt-4_1-mini={output=39, input=1962}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=44, input=48, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=39, input=1962, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=2139, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 13:20:51, status=call-disconnected}

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