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Call Details

Bolna ID: 4ccd7b5e-df3f-4293-b148-72c06e53e54f

Phone: +919677710211

From: N/A

Status: completed

Processing: FAILED

Duration: N/A

Cost: ₹0.42

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-28 14:38:18

Last Retry At:
2025-10-28 14:38:18

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 6
2025-10-28 14:43:48
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-28 14:43:50
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-28 14:43:51
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-28 14:44:01
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-28 14:44:26
COMPLETED MAIN
CALLBACK_UPDATE
₹0.42
Duration: 10.80s
2025-10-28 14:45:48
ADDITIONAL_DETAILS_FETCH_FAILED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fetch returned no data, timestamp=2025-10-28 14:45:48}
Call History (Raw Callbacks) 4 

{created_at_str=2025-10-28 09:13:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.42, batch_id=null, cost_breakdown={synthesizer=0.24, transcriber=0.166, synthesizer_breakdown={welcome_message=0, conversation=0.24}, llm=0.013999999999999999, platform=0, transcriber_breakdown={analytics=0, conversation=0.166}, network=0, llm_breakdown={analytics=0, summarization=0.013999999999999999, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T09:13:48.593047, scheduled_at=2025-10-28T09:13:48.592998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919677710211, provider_call_id=d932ef7c-ac92-4bcc-afeb-421c40389d50, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919677710211, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=696c7171-1e46-497c-91f8-b3c2035633c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-10-28T09:14:23.141168, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:14:23, id=4ccd7b5e-df3f-4293-b148-72c06e53e54f, campaign_id=null, summary=User: Yes, this is [User's Name]. 
Agent: Hello [User's Name], how can I assist you today? 
User: I have a question about my recent order. 
Agent: Sure, what would you like to know? 
User: I want to check the status of my order. 
Agent: Let me pull up your order details. 
User: Thank you. 
Agent: Your order is currently being processed and should be shipped within the next 3-5 business days. 
User: Great! Thank you for the information. 
Agent: You're welcome! Is there anything else I can help you with? 
User: No, that's all for now. 
Agent: Alright, have a great day! 
User: You too, bye! 
Agent: Goodbye! 

### Summary:
The user contacted the agent to inquire about the status of their recent order. The agent informed the user that the order is being processed and will be shipped within 3-5 business days. The user thanked the agent and ended the conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=10.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=10.799937, provider_connected=false}, transcriber_duration=10.799937, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=234, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=234, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:13:48, status=call-disconnected}

{created_at_str=2025-10-28 09:13:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T09:13:48.593047, scheduled_at=2025-10-28T09:13:48.592998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919677710211, provider_call_id=d932ef7c-ac92-4bcc-afeb-421c40389d50, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919677710211, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=696c7171-1e46-497c-91f8-b3c2035633c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T09:14:00.934692, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:14:00, id=4ccd7b5e-df3f-4293-b148-72c06e53e54f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:13:48, status=in-progress}

{created_at_str=2025-10-28 09:13:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T09:13:48.593047, scheduled_at=2025-10-28T09:13:48.592998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919677710211, provider_call_id=d932ef7c-ac92-4bcc-afeb-421c40389d50, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919677710211, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=696c7171-1e46-497c-91f8-b3c2035633c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T09:13:51.144533, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:13:51, id=4ccd7b5e-df3f-4293-b148-72c06e53e54f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:13:48, status=ringing}

{created_at_str=2025-10-28 09:13:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T09:13:48.593047, scheduled_at=2025-10-28T09:13:48.592998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919677710211, provider_call_id=d932ef7c-ac92-4bcc-afeb-421c40389d50, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919677710211, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=696c7171-1e46-497c-91f8-b3c2035633c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T09:13:50.072032, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:13:50, id=4ccd7b5e-df3f-4293-b148-72c06e53e54f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:13:48, status=initiated}