Call Details

Bolna ID: 696c7171-1e46-497c-91f8-b3c2035633c1

Phone: +919677710211

From: +918035316264

Status: completed

Processing: FAILED

Duration: N/A

Cost: ₹0.10

Timestamps

Started:
2025-10-28 14:31:47

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-28 14:43:18

Next Call Scheduled:
2025-10-28 14:43:18

Call Timeline 16
2025-10-28 14:31:48
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-28 14:31:50
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-28 14:31:52
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-28 14:32:03
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-28 14:32:21
COMPLETED MAIN
CALLBACK_UPDATE
₹0.10
Duration: 6.70s
2025-10-28 14:32:21
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-28 14:32:21
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-28 14:33:48
ADDITIONAL_DETAILS_FETCH_FAILED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fetch returned no data, timestamp=2025-10-28 14:33:48}
2025-10-28 14:37:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=3c4eacd2-f391-4ef6-b9fc-a9aaaf552aaf}
2025-10-28 14:38:18
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, retry_bolna_id=3c4eacd2-f391-4ef6-b9fc-a9aaaf552aaf, attempt_no=1}
2025-10-28 14:38:18
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-28 14:38:18
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=3c4eacd2-f391-4ef6-b9fc-a9aaaf552aaf}
2025-10-28 14:43:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4ccd7b5e-df3f-4293-b148-72c06e53e54f}
2025-10-28 14:44:26
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, retry_bolna_id=4ccd7b5e-df3f-4293-b148-72c06e53e54f, attempt_no=2}
2025-10-28 14:44:26
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=4ccd7b5e-df3f-4293-b148-72c06e53e54f, reason=Retry attempt succeeded, attempt_no=2}
2025-10-28 14:44:26
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4ccd7b5e-df3f-4293-b148-72c06e53e54f}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-28 09:13:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.42, batch_id=null, cost_breakdown={synthesizer=0.24, transcriber=0.166, synthesizer_breakdown={welcome_message=0, conversation=0.24}, llm=0.013999999999999999, platform=0, transcriber_breakdown={analytics=0, conversation=0.166}, network=0, llm_breakdown={analytics=0, summarization=0.013999999999999999, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T09:13:48.593047, scheduled_at=2025-10-28T09:13:48.592998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919677710211, provider_call_id=d932ef7c-ac92-4bcc-afeb-421c40389d50, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919677710211, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=696c7171-1e46-497c-91f8-b3c2035633c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-10-28T09:14:23.141168, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:14:23, id=4ccd7b5e-df3f-4293-b148-72c06e53e54f, campaign_id=null, summary=User: Yes, this is [User's Name]. 
Agent: Hello [User's Name], how can I assist you today? 
User: I have a question about my recent order. 
Agent: Sure, what would you like to know? 
User: I want to check the status of my order. 
Agent: Let me pull up your order details. 
User: Thank you. 
Agent: Your order is currently being processed and should be shipped within the next 3-5 business days. 
User: Great! Thank you for the information. 
Agent: You're welcome! Is there anything else I can help you with? 
User: No, that's all for now. 
Agent: Alright, have a great day! 
User: You too, bye! 
Agent: Goodbye! 

### Summary:
The user contacted the agent to inquire about the status of their recent order. The agent informed the user that the order is being processed and will be shipped within 3-5 business days. The user thanked the agent and ended the conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=10.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=10.799937, provider_connected=false}, transcriber_duration=10.799937, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=234, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=234, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:13:48, status=call-disconnected}

{created_at_str=2025-10-28 09:13:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T09:13:48.593047, scheduled_at=2025-10-28T09:13:48.592998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919677710211, provider_call_id=d932ef7c-ac92-4bcc-afeb-421c40389d50, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919677710211, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=696c7171-1e46-497c-91f8-b3c2035633c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T09:14:00.934692, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:14:00, id=4ccd7b5e-df3f-4293-b148-72c06e53e54f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:13:48, status=in-progress}

{created_at_str=2025-10-28 09:13:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T09:13:48.593047, scheduled_at=2025-10-28T09:13:48.592998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919677710211, provider_call_id=d932ef7c-ac92-4bcc-afeb-421c40389d50, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919677710211, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=696c7171-1e46-497c-91f8-b3c2035633c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T09:13:51.144533, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:13:51, id=4ccd7b5e-df3f-4293-b148-72c06e53e54f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:13:48, status=ringing}

{created_at_str=2025-10-28 09:13:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T09:13:48.593047, scheduled_at=2025-10-28T09:13:48.592998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919677710211, provider_call_id=d932ef7c-ac92-4bcc-afeb-421c40389d50, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919677710211, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=696c7171-1e46-497c-91f8-b3c2035633c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T09:13:50.072032, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:13:50, id=4ccd7b5e-df3f-4293-b148-72c06e53e54f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:13:48, status=initiated}

{created_at_str=2025-10-28 09:07:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T09:07:48.744742, scheduled_at=2025-10-28T09:07:48.744714, custom_extractions=null, telephony_data={duration=0.0, to_number=+919677710211, provider_call_id=16212590-8425-4007-85f1-bc268395cf71, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919677710211, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=696c7171-1e46-497c-91f8-b3c2035633c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T09:08:17.780327, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:08:17, id=3c4eacd2-f391-4ef6-b9fc-a9aaaf552aaf, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:07:48, status=busy}

{created_at_str=2025-10-28 09:07:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T09:07:48.744742, scheduled_at=2025-10-28T09:07:48.744714, custom_extractions=null, telephony_data={duration=0.0, to_number=+919677710211, provider_call_id=16212590-8425-4007-85f1-bc268395cf71, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919677710211, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=696c7171-1e46-497c-91f8-b3c2035633c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T09:07:52.504193, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:07:52, id=3c4eacd2-f391-4ef6-b9fc-a9aaaf552aaf, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:07:48, status=ringing}

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Reducing the length of content that is trivial or redundant can help in maintaining reader attention effectively., resumeLength=The resume is currently too lengthy due to unnecessary detailed personal information that doesn’t assist in a hiring decision. Keeping the resume to one page by removing extraneous details and focusing on relevant experience is advisable., score=52, bulletPointsCount=The document currently lacks a structured approach to bullet points, and they are not efficiently used across the resume. Introducing bullet points under each role with a focus on key achievements and responsibilities would enhance clarity., fillerWords=Filler words and verbose phrases are common throughout the document, affecting the resume's conciseness and professionalism. Removing such phrases will help in making the content more direct and effective., bulletPointLength=Existing bullet points and narratives are too lengthy and detailed for a resume, compromising their impact. Shortening points to highlight key contributions and utilizing concise language is recommended., scale=100}, qualityAddOn={feedback=The resume is filled with non-beneficial clichés and lacks an adherence to professional style standards. Ensuring consistency in style, active voice, and removing unnecessary jargon would elevate the resume's quality., score=56, buzzwordsCliches=The resume contains numerous clichés such as 'strong organizational skills,' which are commonplace and deprive the resume of personality and specificity. More dynamic, role-specific language should replace these clichés., datesFormatting=The date formats are inconsistent and sometimes omitted, with styles varying like 'April 2016 to March 2018' against simple month/year formats. Making sure all dates are consistent would improve the professional appearance of the resume., activeVoice=The resume predominantly uses passive constructions which decreases the dynamism of the narrative. Revision to include active voice can significantly improve the readability and engagement level of the document., scale=100, personalPronounsUsage=Personal pronoun use is not evident, which is correct for resumes. Retaining an impersonal tone by avoiding 'I' or 'my' is recommended to maintain professionalism.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T09:01:50.253841, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 09:01:50, id=696c7171-1e46-497c-91f8-b3c2035633c1, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=23, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=23}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 09:01:48, status=initiated}