Call Details
Bolna ID:
5643bf72-fc14-4769-b0ea-ea9e532640c4
Phone: +919682379284
From: N/A
Status: completed
Processing: FAILED
Duration: N/A
Cost: ₹0.44
Timestamps
Started:
Not set
Ended:
Not set
Last Processed:
2025-10-28 09:07:50
Last Retry At:
2025-10-28 09:07:50
Next Retry Scheduled:
Not scheduled
Next Call Scheduled:
Not scheduled
Call Timeline 6
2025-10-28 09:13:50
CALLBACK_INITIATED
MAIN
CALL_SERVICE
₹0.00
Duration:
0.00s
2025-10-28 09:13:52
INITIATED
MAIN
CALLBACK_UPDATE
₹0.00
Duration:
0.00s
2025-10-28 09:13:53
RINGING
MAIN
CALLBACK_UPDATE
₹0.00
Duration:
0.00s
2025-10-28 09:13:59
IN_PROGRESS
MAIN
CALLBACK_UPDATE
₹0.00
Duration:
0.00s
2025-10-28 09:14:30
COMPLETED
MAIN
CALLBACK_UPDATE
₹0.44
Duration:
12.40s
2025-10-28 09:15:48
ADDITIONAL_DETAILS_FETCH_FAILED
MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration:
0.00s
Metadata:
{message=Fetch returned no data, timestamp=2025-10-28 09:15:48}
Call History (Raw Callbacks) 4
{created_at_str=2025-10-28 03:43:50, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.44, batch_id=null, cost_breakdown={synthesizer=0.24, transcriber=0.187, synthesizer_breakdown={welcome_message=0, conversation=0.24}, llm=0.013999999999999999, platform=0, transcriber_breakdown={analytics=0, conversation=0.187}, network=0, llm_breakdown={analytics=0, summarization=0.013999999999999999, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T03:43:50.795336, scheduled_at=2025-10-28T03:43:50.79531, custom_extractions=null, telephony_data={duration=0.0, to_number=+919682379284, provider_call_id=d2fa69e2-214d-4b0c-b629-a066059fd6d1, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919682379284, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7d434f0f-54e6-4ffe-9874-96fc626d9e56, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-10-28T03:44:27.47027, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 03:44:27, id=5643bf72-fc14-4769-b0ea-ea9e532640c4, campaign_id=null, summary=User: Yes, this is [User's Name].
Agent: Hello [User's Name], how can I assist you today?
User: I have a question about my recent order.
Agent: Sure, what would you like to know?
User: I want to check the status of my order.
Agent: Let me pull up your order details.
User: Thank you.
Agent: Your order is currently being processed and should be shipped within the next 2-3 business days.
User: Great! Thank you for the information.
Agent: You're welcome! Is there anything else I can help you with?
User: No, that's all for now.
Agent: Alright, have a great day!
User: You too, bye!
Agent: Goodbye!
### Summary:
The user contacted the agent to inquire about the status of their recent order. The agent informed the user that the order is being processed and will be shipped within 2-3 business days. The user thanked the agent and ended the conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=12.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=12.199938, provider_connected=false}, transcriber_duration=12.199938, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=234, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=234, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 03:43:50, status=call-disconnected}{created_at_str=2025-10-28 03:43:50, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T03:43:50.795336, scheduled_at=2025-10-28T03:43:50.79531, custom_extractions=null, telephony_data={duration=0.0, to_number=+919682379284, provider_call_id=d2fa69e2-214d-4b0c-b629-a066059fd6d1, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919682379284, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7d434f0f-54e6-4ffe-9874-96fc626d9e56, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T03:43:58.485405, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 03:43:58, id=5643bf72-fc14-4769-b0ea-ea9e532640c4, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 03:43:50, status=in-progress}{created_at_str=2025-10-28 03:43:50, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T03:43:50.795336, scheduled_at=2025-10-28T03:43:50.79531, custom_extractions=null, telephony_data={duration=0.0, to_number=+919682379284, provider_call_id=d2fa69e2-214d-4b0c-b629-a066059fd6d1, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919682379284, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7d434f0f-54e6-4ffe-9874-96fc626d9e56, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T03:43:52.957283, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 03:43:52, id=5643bf72-fc14-4769-b0ea-ea9e532640c4, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 03:43:50, status=ringing}{created_at_str=2025-10-28 03:43:50, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-28T03:43:50.795336, scheduled_at=2025-10-28T03:43:50.79531, custom_extractions=null, telephony_data={duration=0.0, to_number=+919682379284, provider_call_id=d2fa69e2-214d-4b0c-b629-a066059fd6d1, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919682379284, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7d434f0f-54e6-4ffe-9874-96fc626d9e56, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-28T03:43:51.509614, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-28 03:43:51, id=5643bf72-fc14-4769-b0ea-ea9e532640c4, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-28 03:43:50, status=initiated}