Call Details

Bolna ID: eb34fa7d-97b3-4724-b1dc-acbd2cb68655

Phone: +919620700715

From: +918035316264

Status: completed

Processing: FAILED

Duration: N/A

Cost: ₹135.54

Timestamps

Started:
2025-10-27 18:54:47

Ended:
Not set

Last Processed:
2025-10-27 18:59:48

Last Retry At:
2025-10-27 18:59:48

Next Retry Scheduled:
2025-10-28 09:00:00

Next Call Scheduled:
2025-10-28 09:00:00

Call Timeline 10
2025-10-27 18:54:48
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-27 18:54:51
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 18:54:52
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 18:55:05
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 18:57:48
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-27 18:57:48}
2025-10-27 18:59:48
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-27 18:59:48}
2025-10-27 19:03:17
COMPLETED MAIN
CALLBACK_UPDATE
₹135.54
Duration: 474.40s
2025-10-27 19:03:17
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-27 19:03:17
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-27 19:03:24
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=User requested callback, callback_id=68ff74a44adf604cd7f463bc, scheduled_for=2025-10-28T09:00}
Call History (Raw Callbacks) 4

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Keeping this impersonal style is recommended for future iterations.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that RAJESH?
user:  hello
assistant:  Hi Rajesh, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  yes please
assistant:  Awesome, thanks for that! So, I saw your resume review score came in at sixty-two out of a hundred. I know that might feel a bit disappointing, but honestly, it’s a huge opportunity. 

Can I ask—what’s your main goal right now? Are you looking for a new job, thinking about a career shift, or something else?
user:  yes yes am just working in
assistant:  Got it, Rajesh
user:  mnc company but i'm looking for a job change that's why i got to know about your website and just i uploaded my cv to check the score and
assistant:  That makes total sense, Rajesh. You’re already in an MNC, so you know how competitive it is out there. Your
user:  yes
assistant:   Exactly! And here’s the thing—your current resume score shows some clear gaps that could be holding you back from getting those interview calls you want. 

Like, your resume is a bit long and detailed, which can overwhelm recruiters. Plus, it’s missing those punchy, quantified achievements that really make you stand out. 

If you don’t fix this, you might keep sending out resumes and hearing crickets. How long have you been job hunting so far?
user:  it's past four to six months
assistant:   Four
user:  it's very difficult to get because due to some package restrictions and all maybe
assistant:  I hear you
user:  or outside the market dependencies
assistant:   Yeah, those
user:  other role other role i'm looking for the same role
assistant:   Got it, Rajesh. So you’re aiming to stay in the same role but want to move to a better company
user:  yes yes
assistant:   Perfect, that’s clear. Now, here’s the thing—if your resume isn’t sharp, recruiters might just skim past it without seeing the real value you bring. 

Imagine missing out on that dream MNC role just because your resume doesn’t highlight your impact the right way. That’s a tough spot, right? 

What if you could have a resume that’s laser-focused, crisp, and packed with those results-driven points that grab attention instantly? How much difference do you think that would make in your job search?
user:  i'm not sure about that because i'm new to your and all
assistant:   Totally
user:  and none of my colleague were as well yes yeah about you and that's not aware like how how it outspoken up
assistant:   I get it, Rajesh—this whole resume upgrade thing can feel a bit new and uncertain. But think about it like this: your resume is your personal brand’s first impression. If it’s not strong, you’re basically leaving money and opportunities on the table. 

You’ve been job hunting for months, right? What if this is the one move that actually changes the game for you? 

Wouldn’t it be worth investing a little now to save months of frustration and missed chances? What’s holding you back from taking that step?
user:  yeah yeah i i was searching on
assistant:    Searching
user:  different profiles and all so one of my senior management has told me to don't go for the
assistant:    Ah, I see
user:  same job role just to try for the job role which is above yeah yeah so just i'm focusing on that and
assistant:   That
user:  i just want to modify the cv currently
assistant:    That’s smart, Rajesh. Tweaking your CV to fit that higher role is exactly what you need. But here’s the catch—just a simple tweak won’t cut it if your resume isn’t structured to highlight your leadership and impact clearly. 

You want recruiters to see you as the perfect fit for that next-level role, right? 

What if your resume could be tailored specifically to showcase those skills and achievements that scream “ready for promotion”? 

Would you like to explore how we can help you make that shift with a powerful, customized resume?
user:  yes please go through that
assistant:   Perfect! So here’s the deal—our Resume Upgrade Service gives you not just one, but ten AI-powered resumes, each tailored to specific job descriptions. That means your CV will be laser-focused for the roles you want, especially that next-level position you’re aiming for.

Plus, you get premium HR-approved templates, personalized cover letters, and even interview prep guides to boost your confidence.

All this for just Rupees two thousand plus GST. It’s a small investment compared to the months you’ve already spent searching with little success.

How soon do you want to get started on transforming your resume to open those
user:  yeah just
assistant:   Love
user:  is this a membership kind of thing or how it is
assistant: customized resumes, cover letters, templates, plus interview prep and LinkedIn review— all in one go. Does that sound like the kind of
user:  yeah and now what about the score like what you are providing the cvscope
assistant:  Great question, Rajesh! When we upgrade your resume with our service, we don’t just fix the score—we aim to boost it well above eighty-five, which is considered strong and recruiter-ready. 

But more importantly, it’s about making your resume stand out with clear impact, crispness, and the right keywords so recruiters can’t ignore you. 

How important is it for you to see a solid improvement in your resume’s effectiveness?
user:  yep yep totally makes sense but i want to make sure that
assistant:   Absolutely
user:  like i'm uploaded a cv on your website and you provided me sixty two person yeah sixty two percent of
assistant:    Exactly
user:  score and if i upload in any other website i'm getting almost seventy six percent
assistant:   I
user:  if i if you will provide an attempt at for that
assistant:  I totally
user:  yeah and i upload the provider
assistant:   Rajesh
user:  yeah yeah yeah i i just upload the i have seen provided by you
assistant:   Rajesh, I get where you’re coming from. Different sites use different scoring methods, but here’s the thing—our score isn’t just a number. It’s a deep dive into what recruiters and ATS systems actually look for. 

So even if another site shows seventy-six percent, it might miss key things like impact, crispness, and keyword optimization that really get you noticed. 

Wouldn’t you want a resume that’s built to pass both ATS and impress real hiring managers? That’s exactly what our upgrade service delivers. 

How about we get started and show you the difference firsthand?
user:  okay
assistant:  Awesome, Rajesh! I’m excited for you. Let’s get your resume transformed so you start getting those interview calls. I’ll guide you through the next steps right now—ready?
user:  yeah yeah please proceed
assistant: Great! I’ll send you the payment details for the Resume Upgrade Service— just Rupees two thousand plus GST. Once that
user:  yeah just
assistant:  Perfect
user:  yeah yeah just send me the details and the features of that and after that i will go through that once and i will make the payment if necessary
assistant:  Absolutely
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Anita highlighted the gaps in Rajesh's current resume, such as its length and lack of impactful achievements, which could be hindering his job search. She offered a Resume Upgrade Service that includes ten AI-powered resumes tailored to specific job descriptions, premium templates, personalized cover letters, and interview prep guides for a fee of Rupees two thousand plus GST.

Rajesh was initially uncertain but showed interest in the service after understanding its benefits. He requested more information about the service and its features before making a payment. Anita assured him that the service would aim to improve his resume score significantly and help him stand out to recruiters. The conversation ended with Rajesh asking for the payment details to review before proceeding., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=474.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=474.19995, provider_connected=false}, transcriber_duration=474.19995, transcriber_model=nova-3, synthesizer_characters=12322, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=12322, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=212, input=1588}, azure_gpt-4_1-mini={output=2656, input=85145}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=212, input=1588, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=2656, input=85145, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=182, input=78547, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 13:24:48, status=call-disconnected}

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Keeping this impersonal style is recommended for future iterations.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T13:24:52.326264, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 13:24:52, id=eb34fa7d-97b3-4724-b1dc-acbd2cb68655, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 13:24:48, status=ringing}

{created_at_str=2025-10-27 13:24:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T13:24:48.612691, scheduled_at=2025-10-27T13:24:48.612661, custom_extractions=null, telephony_data={duration=0.0, to_number=+919620700715, provider_call_id=d37d1413-311f-48d7-a630-174e16fe93e5, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919620700715, recipient_data={recipient_phone_number=null, review_completed=2025-10-27 18:44:07, callback_request_id=null, is_callback=null, fullName=RAJESH, resume_review_id=68ff6f6218c3410378902e34, reviewDetails={overallScore={score=62, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume has a clear layout, ensuring information is compartmentalized for easy scanning. However, the layout could benefit from more distinctive section headers to improve navigation., score=65, readability=The content is somewhat readable, but large blocks of text can be intimidating. Breaking them into smaller paragraphs or bullet points would significantly enhance readability and engagement., essentialSectionsPresence=Essential sections such as Experience and Skills are present, but the Education section is positioned awkwardly, which can be rearranged to fit industry standards. Adding a brief summary could enhance the layout for better first impressions., scale=100}, atsReadabilityScore={feedback=The resume is generally compatible with ATS systems, thanks to the use of standard fonts and minimal graphic design elements. However, dense text sections might be parsed incorrectly by some software., score=68, scale=100, keyElementsReadableByATS=Key elements such as name, contact information, and work history are clearly readable. Additional use of industry-specific keywords would optimize it further for ATS filtering.}, impact={feedback=The resume lists duties and responsibilities but lacks quantified achievements that showcase impact. More emphasis on accomplishments rather than roles would greatly improve the overall impression., score=62, spellCheck=The resume is generally free of spelling errors, which enhances professionalism. However, proofreading for minor grammatical issues could bring further polish., bulletPointsUsage=Bullet points are used throughout, but many are lengthy and descriptive rather than impactful. Shortening these and focusing on key achievements would improve focus and clarity., weakActionVerbs=The use of action verbs is present but lacks dynamism and strength. Substituting words like 'helped' with more assertive verbs such as 'implemented' or 'developed' could better convey competence and achievement., scale=100, quantifyingImpact=The resume does not effectively quantify achievements, which diminishes perceived effectiveness. Including specific metrics or results, such as 'reduced response time by 30%', would provide evidence of performance., repetitionAvoidance=There is some repetition of tasks across different roles, which reduces the resume's effectiveness and lengthens it unnecessarily. Consolidating similar responsibilities under fewer bullets could enhance variety., accomplishmentLanguage=The language primarily describes duties rather than accomplishments. Rephrasing entries to be results-focused, for example, 'Successfully led a team to...' would create a stronger impression.}, crispness={feedback=The resume is overlong, with some sections containing excessive detail relative to the role level. Reducing verbosity and focusing on the most relevant details would improve concise communication., resumeLength=At five pages, the resume is excessively long for most industry standards. Reducing it to a more manageable two pages by removing redundant details and consolidating bullet points is recommended., score=55, bulletPointsCount=There are too many bullet points, which can dilute the impact. Limiting each section to the most pertinent 5-6 points could maintain reader engagement., fillerWords=The content contains filler words that do not add value to the descriptions. Eliminating these words will enhance the punch and directness of the resume., bulletPointLength=Bullet points often contain excessive detail. Reducing them to one or two lines will improve clarity and readability., scale=100}, qualityAddOn={feedback=The resume uses a number of terms that could be considered cliché or overly broad. More specific, descriptive language should be used to describe achievements and responsibilities., score=60, buzzwordsCliches=Buzzwords such as 'Proactive' and 'Deep analysis' are present, which can undermine credibility. Using precise and project-specific language will provide a clearer picture of the applicant's capabilities., datesFormatting=Dates are included, but the formatting is inconsistent. Ensuring all dates are presented in the same format, such as 'MMM YYYY', would improve professionalism., activeVoice=The language somewhat drifts into passive voice, making actions appear less direct. Consistently using active voice will better emphasize the applicant's contributions., scale=100, personalPronounsUsage=The resume does well to avoid personal pronouns, which maintains a formal and professional tone. Keeping this impersonal style is recommended for future iterations.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T13:24:51.186589, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 13:24:51, id=eb34fa7d-97b3-4724-b1dc-acbd2cb68655, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 13:24:48, status=initiated}
Context Details
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