Call Details

Bolna ID: 6e04e5f1-23db-4ad4-a5ee-14758ce6b429

Phone: +917385444470

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: ₹7.34

Timestamps

Started:
2025-10-27 16:46:48

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-27 16:59:32

Next Call Scheduled:
2025-10-27 16:59:32

Call Timeline 16
2025-10-27 16:46:49
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-27 16:46:51
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 16:46:54
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 16:47:06
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 16:48:04
COMPLETED MAIN
CALLBACK_UPDATE
₹7.34
Duration: 44.20s
2025-10-27 16:48:04
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-27 16:48:04
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-27 16:49:48
ADDITIONAL_DETAILS_FETCH_FAILED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fetch returned no data, timestamp=2025-10-27 16:49:48}
2025-10-27 16:53:49
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8374ae4d-b427-4657-bc19-2f535fd3c259}
2025-10-27 16:54:32
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, retry_bolna_id=8374ae4d-b427-4657-bc19-2f535fd3c259, attempt_no=1}
2025-10-27 16:54:32
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-27 16:54:32
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8374ae4d-b427-4657-bc19-2f535fd3c259}
2025-10-27 16:59:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=c8ee0490-65b2-4299-9edd-2ec2139c8609}
2025-10-27 17:00:24
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, retry_bolna_id=c8ee0490-65b2-4299-9edd-2ec2139c8609, attempt_no=2}
2025-10-27 17:00:24
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-27 17:00:24
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=c8ee0490-65b2-4299-9edd-2ec2139c8609}
Call History (Raw Callbacks) 10

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{created_at_str=2025-10-27 11:23:49, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T11:23:49.649281, scheduled_at=2025-10-27T11:23:49.649251, custom_extractions=null, telephony_data={duration=0.0, to_number=+917385444470, provider_call_id=b7b2289f-e1a1-4c82-a2f8-d47b109daa31, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917385444470, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=6e04e5f1-23db-4ad4-a5ee-14758ce6b429, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T11:24:31.843355, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 11:24:31, id=8374ae4d-b427-4657-bc19-2f535fd3c259, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 11:23:49, status=busy}

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{created_at_str=2025-10-27 11:16:49, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=7.34, batch_id=null, cost_breakdown={synthesizer=6.29, transcriber=0.675, synthesizer_breakdown={welcome_message=0.0, conversation=6.29}, llm=0.376, platform=0, transcriber_breakdown={analytics=0, conversation=0.675}, network=0, llm_breakdown={analytics=0, summarization=0.007, extraction=0, conversation=0.268, hangup=0.101}}, created_at=2025-10-27T11:16:49.4698, scheduled_at=2025-10-27T11:16:49.469768, custom_extractions=null, telephony_data={duration=0.0, to_number=+917385444470, provider_call_id=9f974750-e9a4-4f6b-9e8a-034d000f93d5, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917385444470, recipient_data={recipient_phone_number=null, review_completed=2025-10-27 16:36:29, callback_request_id=null, is_callback=null, fullName=Shekhar, resume_review_id=68ff51f39f941c720e72fc6a, reviewDetails={overallScore={score=55, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume layout lacks a clear and organized structure, with many sections blending into each other. There is a need for proper headings and better use of white space to enhance readability., score=55, readability=The resume's readability is compromised by dense text and a lack of uniform formatting. Incorporating clear section headers and consistent font sizes would improve its readability., essentialSectionsPresence=Essential sections like Experience and Education are present but not optimized for clarity and impact. The Experience section should be in reverse chronological order to highlight recent positions and achievements., scale=100}, atsReadabilityScore={feedback=The resume is moderately compatible with ATS systems but lacks strong keyword optimization. Improving keyword usage relevant to desired roles would increase ATS ranking., score=65, scale=100, keyElementsReadableByATS=Key elements such as name and contact details are clear, but other important data might be overlooked due to formatting issues. Consistent use of headings and separation of elements are needed for ATS clarity.}, impact={feedback=The impact of the resume is minimized by vague descriptions and lack of quantifiable achievements. It would benefit from more specific details and a focus on results achieved in previous roles., score=50, spellCheck=The resume contains a few typographical errors which detract from its professionalism. A thorough spell-check and proofread are recommended to ensure error-free content., bulletPointsUsage=Bullet points are used but lack consistency in their effectiveness; many are mere task descriptions rather than accomplishments. Developing concise and potent bullet points would enhance impact., weakActionVerbs=Action verbs used are mostly weak and generic, failing to convey a sense of initiative. Employing stronger verbs like 'Spearheaded', 'Optimized', or 'Developed' would strengthen the narrative., scale=100, quantifyingImpact=There is a lack of quantifiable achievements, which reduces the impact of the resume. Including metrics such as '% increase in efficiency' or 'amount of cost saved' would illustrate contributions better., repetitionAvoidance=There is minimal repetition, though some action verbs are overused, leading to monotonous reading. Diversifying the verbs used would add variety and interest., accomplishmentLanguage=The language used is more task-oriented rather than accomplishment-focused. Rewriting statements to focus on outcomes and successes would improve engagement.}, crispness={feedback=The resume lacks crispness due to lengthy, unfocused bullet points. Reducing unnecessary details and focusing on key points would improve clarity and engagement., resumeLength=The resume is somewhat lengthy given the volume of information presented, leading to potential reader fatigue. Condensing sections by removing redundant information would be beneficial., score=45, bulletPointsCount=The bullet points are numerous but not impactful, often presenting lists of duties without highlights. Prioritizing impactful accomplishments over exhaustive duty lists would be better., fillerWords=The document contains unnecessary filler words that dilute its impact. Eliminating them would render remaining content sharper and more direct., bulletPointLength=Bullet points vary in length, with many being overly long and convoluted. Aim for concise points, ideally one or two lines to maintain reader focus., scale=100}, qualityAddOn={feedback=Some clichés and inconsistencies in language detract from the professional tone. Greater attention to language precision and consistent format would benefit overall quality., score=60, buzzwordsCliches=Buzzwords like 'Hard Worker' and 'Willingness to learn' are used without specific examples leading to generic assertions. Replace them with evidence-backed statements for authenticity., datesFormatting=Date formatting is inconsistent, with a mix of styles that can confuse readers. Ensure consistent use of one format for clarity (e.g., MM/YYYY)., activeVoice=There's decent use of an active voice, but some sections still rely on passive constructions. Rewriting these sections in active voice would enhance engagement., scale=100, personalPronounsUsage=Personal pronouns are used, which is generally avoided in professional resumes. Avoiding 'I' and focusing on skills and achievements in an impersonal tone is preferable.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Shekhar?
user:  hello
assistant:  Hi Shekhar, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  hello
assistant:  Hey Shekhar, I just want to make sure—are you free right now to chat about your resume and how we can boost it to get you more interview calls?
user:  hello
assistant:  Hey Shekhar, I’m here to help you with your resume.
, updated_at=2025-10-27T11:18:00.229726, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 11:18:00, id=6e04e5f1-23db-4ad4-a5ee-14758ce6b429, campaign_id=null, summary=The conversation is between an agent named Anita from Outspark Resume Services and a user named Shekhar. Anita is trying to connect with Shekhar to discuss transforming his resume to increase his chances of getting interview calls. However, Shekhar does not respond to her inquiries and only replies with "hello." The agent attempts to engage him multiple times but does not receive a clear response., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=44.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=43.99994, provider_connected=false}, transcriber_duration=43.99994, transcriber_model=nova-3, synthesizer_characters=648, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=629, welcome_message_cache=false, welcome_message_characters=19}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=78, input=123}, azure_gpt-4_1-mini={output=145, input=6165}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=78, input=123, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=145, input=6165, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=21, input=6720, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 11:16:49, status=call-disconnected}

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