Call Details
Bolna ID:
cfd54e8b-4f0a-4d30-a8aa-39ec9a930d41
Phone: +919819236392
From: N/A
Status: completed
Processing: FAILED
Duration: N/A
Cost: ₹0.13
Timestamps
Started:
Not set
Ended:
Not set
Last Processed:
2025-10-27 16:15:52
Last Retry At:
2025-10-27 16:15:52
Next Retry Scheduled:
Not scheduled
Next Call Scheduled:
Not scheduled
Call Timeline 6
2025-10-27 16:21:48
CALLBACK_INITIATED
MAIN
CALL_SERVICE
₹0.00
Duration:
0.00s
2025-10-27 16:21:52
INITIATED
MAIN
CALLBACK_UPDATE
₹0.00
Duration:
0.00s
2025-10-27 16:21:53
RINGING
MAIN
CALLBACK_UPDATE
₹0.00
Duration:
0.00s
2025-10-27 16:22:11
IN_PROGRESS
MAIN
CALLBACK_UPDATE
₹0.00
Duration:
0.00s
2025-10-27 16:22:33
COMPLETED
MAIN
CALLBACK_UPDATE
₹0.13
Duration:
7.50s
2025-10-27 16:23:48
ADDITIONAL_DETAILS_FETCH_FAILED
MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration:
0.00s
Metadata:
{message=Fetch returned no data, timestamp=2025-10-27 16:23:48}
Call History (Raw Callbacks) 4
{created_at_str=2025-10-27 10:51:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.13, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.113, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.013999999999999999, platform=0, transcriber_breakdown={analytics=0, conversation=0.113}, network=0, llm_breakdown={analytics=0, summarization=0.013999999999999999, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T10:51:48.708672, scheduled_at=2025-10-27T10:51:48.708636, custom_extractions=null, telephony_data={duration=0.0, to_number=+919819236392, provider_call_id=18a6a426-206e-4146-bee9-e5ee016a4787, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919819236392, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=cfa99446-fca7-42b0-93bf-82ec015ed204, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-10-27T10:52:30.891225, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 10:52:30, id=cfd54e8b-4f0a-4d30-a8aa-39ec9a930d41, campaign_id=null, summary=User: Yes, this is [user's name].
Agent: How can I assist you today?
User: I have a question about my recent order.
Agent: Sure, what would you like to know?
User: I want to check the status of my order.
Agent: Let me pull up your order details.
User: Thank you.
Agent: Your order is currently being processed and should be shipped within the next 2-3 business days.
User: Great! Thank you for the information.
Agent: You're welcome! Is there anything else I can help you with?
User: No, that's all for now.
Agent: Alright, have a great day!
User: You too, bye!
Agent: Goodbye!
### Summary:
The user contacted the agent to inquire about the status of their recent order. The agent informed the user that the order is being processed and will be shipped within 2-3 business days. The user thanked the agent and ended the conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=7.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=7.3999376, provider_connected=false}, transcriber_duration=7.3999376, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=228, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=228, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 10:51:48, status=call-disconnected}{created_at_str=2025-10-27 10:51:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T10:51:48.708672, scheduled_at=2025-10-27T10:51:48.708636, custom_extractions=null, telephony_data={duration=0.0, to_number=+919819236392, provider_call_id=18a6a426-206e-4146-bee9-e5ee016a4787, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919819236392, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=cfa99446-fca7-42b0-93bf-82ec015ed204, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T10:52:10.609914, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 10:52:10, id=cfd54e8b-4f0a-4d30-a8aa-39ec9a930d41, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 10:51:48, status=in-progress}{created_at_str=2025-10-27 10:51:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T10:51:48.708672, scheduled_at=2025-10-27T10:51:48.708636, custom_extractions=null, telephony_data={duration=0.0, to_number=+919819236392, provider_call_id=18a6a426-206e-4146-bee9-e5ee016a4787, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919819236392, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=cfa99446-fca7-42b0-93bf-82ec015ed204, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T10:51:53.037475, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 10:51:53, id=cfd54e8b-4f0a-4d30-a8aa-39ec9a930d41, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 10:51:48, status=ringing}{created_at_str=2025-10-27 10:51:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T10:51:48.708672, scheduled_at=2025-10-27T10:51:48.708636, custom_extractions=null, telephony_data={duration=0.0, to_number=+919819236392, provider_call_id=18a6a426-206e-4146-bee9-e5ee016a4787, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919819236392, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=cfa99446-fca7-42b0-93bf-82ec015ed204, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T10:51:51.870382, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 10:51:51, id=cfd54e8b-4f0a-4d30-a8aa-39ec9a930d41, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 10:51:48, status=initiated}