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Call Details

Bolna ID: 91c4c6ca-d6d9-4abd-8c75-2bf2a99f282c

Phone: +917828858770

From: N/A

Status: completed

Processing: FAILED

Duration: N/A

Cost: ₹1.23

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-27 14:54:28

Last Retry At:
2025-10-27 14:54:28

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 6
2025-10-27 14:59:49
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-27 14:59:51
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 14:59:53
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 14:59:57
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 15:00:17
COMPLETED MAIN
CALLBACK_UPDATE
₹1.23
Duration: 7.40s
2025-10-27 15:01:48
ADDITIONAL_DETAILS_FETCH_FAILED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fetch returned no data, timestamp=2025-10-27 15:01:48}
Call History (Raw Callbacks) 4 

{created_at_str=2025-10-27 09:29:49, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=1.23, batch_id=null, cost_breakdown={synthesizer=1.05, transcriber=0.11, synthesizer_breakdown={welcome_message=0, conversation=1.05}, llm=0.069, platform=0, transcriber_breakdown={analytics=0, conversation=0.11}, network=0, llm_breakdown={analytics=0, summarization=0.003, extraction=0, conversation=0.047, hangup=0.019}}, created_at=2025-10-27T09:29:49.152616, scheduled_at=2025-10-27T09:29:49.152589, custom_extractions=null, telephony_data={duration=0.0, to_number=+917828858770, provider_call_id=63caccf1-56f2-4a95-9aab-f59b117f807c, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917828858770, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bec00eaa-b1c0-4abf-92b5-0bcd3c7e402c, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  with that on the
assistant: Hey! Just checking in— did you get a chance
, updated_at=2025-10-27T09:30:13.761015, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 09:30:13, id=91c4c6ca-d6d9-4abd-8c75-2bf2a99f282c, campaign_id=null, summary=The conversation begins with the agent greeting the user and confirming their identity. The user responds but their message is unclear. The agent then follows up by checking if the user had a chance to do something, but the context of what they are referring to is not provided in the transcript., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=7.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=7.1999373, provider_connected=false}, transcriber_duration=7.1999373, transcriber_model=nova-3, synthesizer_characters=105, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=105, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=56, input=28}, azure_gpt-4_1-mini={output=25, input=1066}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=56, input=28, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=25, input=1066, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1236, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 09:29:49, status=call-disconnected}

{created_at_str=2025-10-27 09:29:49, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T09:29:49.152616, scheduled_at=2025-10-27T09:29:49.152589, custom_extractions=null, telephony_data={duration=0.0, to_number=+917828858770, provider_call_id=63caccf1-56f2-4a95-9aab-f59b117f807c, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917828858770, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bec00eaa-b1c0-4abf-92b5-0bcd3c7e402c, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T09:29:57.337955, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 09:29:57, id=91c4c6ca-d6d9-4abd-8c75-2bf2a99f282c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 09:29:49, status=in-progress}

{created_at_str=2025-10-27 09:29:49, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T09:29:49.152616, scheduled_at=2025-10-27T09:29:49.152589, custom_extractions=null, telephony_data={duration=0.0, to_number=+917828858770, provider_call_id=63caccf1-56f2-4a95-9aab-f59b117f807c, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917828858770, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bec00eaa-b1c0-4abf-92b5-0bcd3c7e402c, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T09:29:52.647556, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 09:29:52, id=91c4c6ca-d6d9-4abd-8c75-2bf2a99f282c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 09:29:49, status=ringing}

{created_at_str=2025-10-27 09:29:49, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T09:29:49.152616, scheduled_at=2025-10-27T09:29:49.152589, custom_extractions=null, telephony_data={duration=0.0, to_number=+917828858770, provider_call_id=63caccf1-56f2-4a95-9aab-f59b117f807c, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917828858770, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bec00eaa-b1c0-4abf-92b5-0bcd3c7e402c, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T09:29:50.717506, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 09:29:50, id=91c4c6ca-d6d9-4abd-8c75-2bf2a99f282c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 09:29:49, status=initiated}