Call Details
Bolna ID:
8b35eb67-4b08-457d-b41a-927330a52b4b
Phone: +918171268630
From: +918035316264
Status: failed
Processing: FAILED
Duration: N/A
Cost: ₹0.13
Timestamps
Started:
2025-10-27 13:27:47
Ended:
Not set
Last Processed:
Not set
Last Retry At:
Not set
Next Retry Scheduled:
2025-10-27 13:39:36
Next Call Scheduled:
2025-10-27 13:39:36
Call Timeline 16
Call History (Raw Callbacks) 10
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{created_at_str=2025-10-27 07:57:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.13, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0.12, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0.013, platform=0, transcriber_breakdown={analytics=0, conversation=0.12}, network=0, llm_breakdown={analytics=0, summarization=0.013, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T07:57:48.625192, scheduled_at=2025-10-27T07:57:48.625159, custom_extractions=null, telephony_data={duration=0.0, to_number=+918171268630, provider_call_id=ff647aa3-1b85-482d-8bff-5e9d49bd122f, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918171268630, recipient_data={recipient_phone_number=null, review_completed=2025-10-27 13:17:06, callback_request_id=null, is_callback=null, fullName=Shivam, resume_review_id=68ff232f18c3410378901b91, reviewDetails={overallScore={score=61, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume has clear sections such as Summary, Skills, Experience, Education, and Languages, but lacks a consistent format across these sections. Improving layout consistency can improve readability and overall impression., score=65, readability=While the individual sections are identifiable, the overall readability can be enhanced by improving spacing and alignment throughout the resume. Ensuring consistent formatting in fonts and bullet styles would further enhance readability., essentialSectionsPresence=The essential sections like Experience and Education are present. However, the Education section is not in reverse chronological order, which is recommended to highlight the most recent qualifications efficiently., scale=100}, atsReadabilityScore={feedback=ATS readability is acceptable as most elements are clear and present, though improvements can be made in keyword optimization. Ensuring each section is specifically labeled and using more industry-specific terms is advised., score=65, scale=100, keyElementsReadableByATS=The full name, contact information, and professional positions are easily readable by ATS, yet the keywords could be more optimized. Enhanced focus on necessary ATS keywords will improve automatic parsing results.}, impact={feedback=The resume uses a significant number of bullet points, but many statements lack quantifiable achievements. Enhanced use of quantifiable metrics would demonstrate a higher impact on previous roles., score=60, spellCheck=Minor typos such as 'Custome' instead of 'Custom' and inconsistent formatting of 'OutBond' instead of 'Outbound' detract from professionalism. A thorough proofreading will address these issues., bulletPointsUsage=Bullet points are effectively used to highlight experiences and skills, though they often lack concise, impactful language. Using more dynamic verbs and reducing repetition in bullet points will improve clarity and emphasize achievements., weakActionVerbs=The usage of verbs such as 'managed' and 'developed' are effective, but a wider range of strong action verbs could enhance statements significantly. Stronger verbs like 'spearheaded' or 'oversaw' can project more authority., scale=100, quantifyingImpact=Very few achievements are accompanied by numerical results. Incorporating metrics such as 'improved efficiency by 20%' can illustrate the impact more powerfully., repetitionAvoidance=There is noticeable repetition of action verbs across sections which can make the resume less engaging. Diversifying the vocabulary used in describing roles will allow each point to stand out., accomplishmentLanguage=While the resume contains success-oriented language, it often lacks specifics that could pack a stronger punch. Adding precise accomplishments unified with results will enable better resonance.}, crispness={feedback=The resume is overly wordy in places where concise language is vital. Removing unnecessary details and focusing only on key achievements would enhance crispness., resumeLength=The length of the resume is relatively long for a six-year experience, encompassing unnecessary information that takes away from primary achievements. Aim for a more streamlined presentation within two pages at maximum., score=55, bulletPointsCount=There is a balanced use of bullet points but their impact is diminished by their verbosity. Fewer, more concise statements would heighten the impact of each point., fillerWords=There is a moderate amount of filler words diluting the strength of the statements. Removing them in favor of direct, crisp language will present a stronger applicant., bulletPointLength=The bullet points are consistently too lengthy, reducing readability. Aim to shorten point length to a concise claim followed by demonstrable evidence or results., scale=100}, qualityAddOn={feedback=Quality is inconsistent with frequent use of buzzwords that could be replaced for specific terminology. Consistency in stylistic aspects is pivotal for a quality impression., score=60, buzzwordsCliches=Buzzwords such as 'innovative' and 'hands-on' lack specificity and could be replaced by solid examples of innovative projects managed or technologies handled., datesFormatting=The format of dates is generally inconsistent, sometimes using slashes and sometimes using different separators which may confuse the reader. Unifying the date format enhances clarity., activeVoice=Use of active voice is generally maintained well but can be improved further. Revising passive constructions will enhance authority and professionalism of the narrative., scale=100, personalPronounsUsage=Although personal pronouns are mostly avoided, there's room for improvement by ensuring zero use throughout. Total conformity to professional third-person narrative stylings will elevate professionalism.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Shivam?
, updated_at=2025-10-27T07:58:28.575548, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 07:58:28, id=8b35eb67-4b08-457d-b41a-927330a52b4b, campaign_id=null, summary=User: Yes, this is Shivam.
Agent: Great! How can I assist you today?
User: I have a question about my recent order.
Agent: Sure, what would you like to know?
User: I want to check the status of my order.
Agent: Let me pull up that information for you.
User: Thank you!
Agent: Your order is currently being processed and should be shipped within the next 2-3 business days.
User: That sounds good.
Agent: Is there anything else I can help you with?
User: No, that's all for now.
Agent: Alright, have a great day!
User: You too, thanks!
### Summary:
Shivam contacted the agent to inquire about the status of his recent order. The agent informed him that the order is being processed and will be shipped within 2-3 business days. Shivam thanked the agent and ended the conversation, stating he had no further questions., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=7.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=7.7999377, provider_connected=false}, transcriber_duration=7.7999377, transcriber_model=nova-3, synthesizer_characters=18, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=223, input=8}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=223, input=8, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 07:57:48, status=call-disconnected}
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