Call Details

Bolna ID: 2a412c3d-c59e-4faf-b00a-db8d60423320

Phone: +917620120454

From: +918035316264

Status: completed

Processing: FAILED

Duration: N/A

Cost: ₹5.15

Timestamps

Started:
2025-10-27 12:36:48

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-27 12:48:31

Next Call Scheduled:
2025-10-27 12:48:31

Call Timeline 16
2025-10-27 12:36:50
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-27 12:36:53
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 12:36:54
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 12:37:00
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-27 12:37:39
COMPLETED MAIN
CALLBACK_UPDATE
₹5.15
Duration: 26.50s
2025-10-27 12:37:39
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-27 12:37:39
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-27 12:38:48
ADDITIONAL_DETAILS_FETCH_FAILED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fetch returned no data, timestamp=2025-10-27 12:38:48}
2025-10-27 12:42:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=80a90e53-46de-4d9c-97a2-3f975d2a039e}
2025-10-27 12:43:31
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, retry_bolna_id=80a90e53-46de-4d9c-97a2-3f975d2a039e, attempt_no=1}
2025-10-27 12:43:31
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-27 12:43:31
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=80a90e53-46de-4d9c-97a2-3f975d2a039e}
2025-10-27 12:48:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=f265a843-8f0a-47c1-a8d8-ac2bf746ab07}
2025-10-27 12:49:35
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, retry_bolna_id=f265a843-8f0a-47c1-a8d8-ac2bf746ab07, attempt_no=2}
2025-10-27 12:49:35
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=f265a843-8f0a-47c1-a8d8-ac2bf746ab07, reason=Retry attempt succeeded, attempt_no=2}
2025-10-27 12:49:35
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=f265a843-8f0a-47c1-a8d8-ac2bf746ab07}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-27 07:18:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.06, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.043, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.013999999999999999, platform=0, transcriber_breakdown={analytics=0, conversation=0.043}, network=0, llm_breakdown={analytics=0, summarization=0.013999999999999999, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T07:18:48.440366, scheduled_at=2025-10-27T07:18:48.44033, custom_extractions=null, telephony_data={duration=0.0, to_number=+917620120454, provider_call_id=f9b7f554-6b60-4693-8dfa-663e3205939d, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917620120454, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2a412c3d-c59e-4faf-b00a-db8d60423320, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-10-27T07:19:31.881266, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 07:19:31, id=f265a843-8f0a-47c1-a8d8-ac2bf746ab07, campaign_id=null, summary=User: Yes, this is [user's name]. 

Agent: How can I assist you today? 

User: I have a question about my recent order. 

Agent: Sure, what would you like to know? 

User: I want to check the status of my order. 

Agent: Let me pull up your order details. 

User: Thank you. 

Agent: Your order is currently being processed and should be shipped within the next 2-3 business days. 

User: Great! Thank you for the update. 

Agent: You're welcome! Is there anything else I can help you with? 

User: No, that's all for now. 

Agent: Alright, have a great day! 

User: You too, bye! 

Agent: Goodbye! 

### Summary:
The user contacted the agent to inquire about the status of their recent order. The agent informed the user that the order is being processed and will be shipped within 2-3 business days. The user thanked the agent and ended the conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=3.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=2.7999375, provider_connected=false}, transcriber_duration=2.7999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=241, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=241, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 07:18:48, status=call-disconnected}

{created_at_str=2025-10-27 07:18:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T07:18:48.440366, scheduled_at=2025-10-27T07:18:48.44033, custom_extractions=null, telephony_data={duration=0.0, to_number=+917620120454, provider_call_id=f9b7f554-6b60-4693-8dfa-663e3205939d, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917620120454, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2a412c3d-c59e-4faf-b00a-db8d60423320, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T07:19:15.524213, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 07:19:15, id=f265a843-8f0a-47c1-a8d8-ac2bf746ab07, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 07:18:48, status=in-progress}

{created_at_str=2025-10-27 07:18:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T07:18:48.440366, scheduled_at=2025-10-27T07:18:48.44033, custom_extractions=null, telephony_data={duration=0.0, to_number=+917620120454, provider_call_id=f9b7f554-6b60-4693-8dfa-663e3205939d, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917620120454, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2a412c3d-c59e-4faf-b00a-db8d60423320, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T07:18:53.173957, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 07:18:53, id=f265a843-8f0a-47c1-a8d8-ac2bf746ab07, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 07:18:48, status=ringing}

{created_at_str=2025-10-27 07:18:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T07:18:48.440366, scheduled_at=2025-10-27T07:18:48.44033, custom_extractions=null, telephony_data={duration=0.0, to_number=+917620120454, provider_call_id=f9b7f554-6b60-4693-8dfa-663e3205939d, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917620120454, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2a412c3d-c59e-4faf-b00a-db8d60423320, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T07:18:52.100095, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 07:18:52, id=f265a843-8f0a-47c1-a8d8-ac2bf746ab07, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 07:18:48, status=initiated}

{created_at_str=2025-10-27 07:12:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T07:12:48.568959, scheduled_at=2025-10-27T07:12:48.56891, custom_extractions=null, telephony_data={duration=0.0, to_number=+917620120454, provider_call_id=28068b56-1179-419c-916d-b7ef23cfaf3f, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917620120454, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2a412c3d-c59e-4faf-b00a-db8d60423320, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T07:13:31.097627, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 07:13:31, id=80a90e53-46de-4d9c-97a2-3f975d2a039e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 07:12:48, status=busy}

{created_at_str=2025-10-27 07:12:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-27T07:12:48.568959, scheduled_at=2025-10-27T07:12:48.56891, custom_extractions=null, telephony_data={duration=0.0, to_number=+917620120454, provider_call_id=28068b56-1179-419c-916d-b7ef23cfaf3f, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917620120454, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2a412c3d-c59e-4faf-b00a-db8d60423320, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T07:12:58.319539, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 07:12:58, id=80a90e53-46de-4d9c-97a2-3f975d2a039e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 07:12:48, status=ringing}

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user:  hello
assistant:  Hi
user:  नहीं हो गया
assistant:  Hey JayLaxmi, I get it — that score of sixty out of a hundred can feel like a punch, right? But here’s the thing: it’s not the end, it’s the starting point. What’s your main goal right now? Are you hunting for a new job, thinking about a career shift, or something else?
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Short, powerful sentences are more effective in conveying crucial information., scale=100}, qualityAddOn={feedback=The resume effectively avoids buzzwords and clichés, though using more descriptive phrases could add depth. Consistency in date formatting is crucial, and improvements can be made., score=60, buzzwordsCliches=The resume typically avoids buzzwords, but further specificity in describing skills and achievements would add value. Clichés like 'team player' could be replaced with actual examples of teamwork., datesFormatting=Date formatting is generally consistent, but ensuring consistency across all entries is important. Use either the full month-year format or the month abbreviation for uniformity across roles., activeVoice=The majority of the resume maintains an active voice, though some sentences could be adjusted for stronger impact. Ensuring actions and results are clearly described enhances clarity., scale=100, personalPronounsUsage=There is no inappropriate use of personal pronouns, maintaining a professional tone throughout. Continuing to avoid pronouns enhances the formality and readability of the resume.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-27T07:06:52.389667, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-27 07:06:52, id=2a412c3d-c59e-4faf-b00a-db8d60423320, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=20, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=20}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-27 07:06:49, status=initiated}