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Call Details

Bolna ID: 3f19901f-fc26-42d2-89f8-5c58346aee90

Phone: +919619193791

From: N/A

Status: completed

Processing: FAILED

Duration: N/A

Cost: ₹1.95

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-26 16:47:38

Last Retry At:
2025-10-26 16:47:38

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 6
2025-10-26 16:52:48
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-26 16:52:51
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-26 16:52:52
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-26 16:53:19
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-26 16:53:46
COMPLETED MAIN
CALLBACK_UPDATE
₹1.95
Duration: 11.00s
2025-10-26 16:55:48
ADDITIONAL_DETAILS_FETCH_FAILED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fetch returned no data, timestamp=2025-10-26 16:55:48}
Call History (Raw Callbacks) 4 

{created_at_str=2025-10-26 11:22:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=1.95, batch_id=null, cost_breakdown={synthesizer=1.71, transcriber=0.169, synthesizer_breakdown={welcome_message=0, conversation=1.71}, llm=0.068, platform=0, transcriber_breakdown={analytics=0, conversation=0.169}, network=0, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0.048, hangup=0.018}}, created_at=2025-10-26T11:22:48.488071, scheduled_at=2025-10-26T11:22:48.488038, custom_extractions=null, telephony_data={duration=0.0, to_number=+919619193791, provider_call_id=0f609077-40c5-4ca5-a6ab-644c05fceabc, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919619193791, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a621b015-18dc-4696-87cc-78da6dba7545, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi, this
, updated_at=2025-10-26T11:23:43.091318, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 11:23:43, id=3f19901f-fc26-42d2-89f8-5c58346aee90, campaign_id=null, summary=The conversation begins with the agent greeting the user and confirming their identity. The user responds with a greeting, and the agent continues the conversation. The exchange is brief and primarily consists of introductions., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=11.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=10.999937, provider_connected=false}, transcriber_duration=10.999937, transcriber_model=nova-3, synthesizer_characters=171, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=171, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=38, input=18}, azure_gpt-4_1-mini={output=37, input=1041}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=38, input=18, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=37, input=1041, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1223, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 11:22:48, status=call-disconnected}

{created_at_str=2025-10-26 11:22:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-26T11:22:48.488071, scheduled_at=2025-10-26T11:22:48.488038, custom_extractions=null, telephony_data={duration=0.0, to_number=+919619193791, provider_call_id=0f609077-40c5-4ca5-a6ab-644c05fceabc, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919619193791, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a621b015-18dc-4696-87cc-78da6dba7545, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-26T11:23:18.601663, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 11:23:18, id=3f19901f-fc26-42d2-89f8-5c58346aee90, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 11:22:48, status=in-progress}

{created_at_str=2025-10-26 11:22:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-26T11:22:48.488071, scheduled_at=2025-10-26T11:22:48.488038, custom_extractions=null, telephony_data={duration=0.0, to_number=+919619193791, provider_call_id=0f609077-40c5-4ca5-a6ab-644c05fceabc, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919619193791, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a621b015-18dc-4696-87cc-78da6dba7545, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-26T11:22:52.29357, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 11:22:52, id=3f19901f-fc26-42d2-89f8-5c58346aee90, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 11:22:48, status=ringing}

{created_at_str=2025-10-26 11:22:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-26T11:22:48.488071, scheduled_at=2025-10-26T11:22:48.488038, custom_extractions=null, telephony_data={duration=0.0, to_number=+919619193791, provider_call_id=0f609077-40c5-4ca5-a6ab-644c05fceabc, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919619193791, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a621b015-18dc-4696-87cc-78da6dba7545, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-26T11:22:51.073797, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 11:22:51, id=3f19901f-fc26-42d2-89f8-5c58346aee90, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 11:22:48, status=initiated}