Call Details

Bolna ID: ce36ddb4-c12b-41f7-8de5-cdea6b1c3d61

Phone: +919927279279

From: +918035316264

Status: completed

Processing: FAILED

Duration: N/A

Cost: ₹52.60

Timestamps

Started:
2025-10-26 14:12:47

Ended:
Not set

Last Processed:
2025-10-26 14:17:48

Last Retry At:
2025-10-26 14:17:48

Next Retry Scheduled:
2025-10-26 14:29:51

Next Call Scheduled:
2025-10-26 14:29:51

Call Timeline 18
2025-10-26 14:12:49
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-26 14:12:50
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-26 14:12:52
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-26 14:13:02
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-26 14:15:47
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-26 14:15:47}
2025-10-26 14:17:48
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-26 14:17:48}
2025-10-26 14:18:42
COMPLETED MAIN
CALLBACK_UPDATE
₹52.60
Duration: 322.00s
2025-10-26 14:18:42
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-26 14:18:42
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-26 14:18:45
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68fde06d4adf604cd7f44261, scheduled_for=2025-10-26T14:48:45.462024760}
2025-10-26 14:23:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=5f60622a-0ed5-44ec-aa28-d58f2df55b70}
2025-10-26 14:24:51
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, retry_bolna_id=5f60622a-0ed5-44ec-aa28-d58f2df55b70, attempt_no=1}
2025-10-26 14:24:51
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: NO_ANSWER, attempt_no=2}
2025-10-26 14:24:51
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=5f60622a-0ed5-44ec-aa28-d58f2df55b70}
2025-10-26 14:30:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=2a283281-2db8-449d-a81e-539274ba37e2}
2025-10-26 14:31:37
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, retry_bolna_id=2a283281-2db8-449d-a81e-539274ba37e2, attempt_no=2}
2025-10-26 14:31:37
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=2a283281-2db8-449d-a81e-539274ba37e2, reason=Retry attempt succeeded, attempt_no=2}
2025-10-26 14:31:37
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=2a283281-2db8-449d-a81e-539274ba37e2}
Call History (Raw Callbacks) 11

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user:  yeah hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this
, updated_at=2025-10-26T09:01:33.754404, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 09:01:33, id=2a283281-2db8-449d-a81e-539274ba37e2, campaign_id=null, summary=The conversation begins with the agent, Anita, introducing herself from Outspark Resume Services, part of the Times-of-India Group. The user responds affirmatively., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=17.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=17.799938, provider_connected=false}, transcriber_duration=17.799938, transcriber_model=nova-3, synthesizer_characters=195, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=195, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=32, input=38}, azure_gpt-4_1-mini={output=37, input=1039}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=32, input=38, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=37, input=1039, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1220, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 09:00:48, status=call-disconnected}

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{created_at_str=2025-10-26 09:00:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-26T09:00:48.520068, scheduled_at=2025-10-26T09:00:48.520035, custom_extractions=null, telephony_data={duration=0.0, to_number=+919927279279, provider_call_id=6786c38f-3700-4acd-bc10-3e8acf378acc, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919927279279, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ce36ddb4-c12b-41f7-8de5-cdea6b1c3d61, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-26T09:00:51.220652, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 09:00:51, id=2a283281-2db8-449d-a81e-539274ba37e2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 09:00:48, status=ringing}

{created_at_str=2025-10-26 09:00:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-26T09:00:48.520068, scheduled_at=2025-10-26T09:00:48.520035, custom_extractions=null, telephony_data={duration=0.0, to_number=+919927279279, provider_call_id=6786c38f-3700-4acd-bc10-3e8acf378acc, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919927279279, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ce36ddb4-c12b-41f7-8de5-cdea6b1c3d61, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-26T09:00:49.759516, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 09:00:49, id=2a283281-2db8-449d-a81e-539274ba37e2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 09:00:48, status=initiated}

{created_at_str=2025-10-26 08:53:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-26T08:53:48.651954, scheduled_at=2025-10-26T08:53:48.651924, custom_extractions=null, telephony_data={duration=0.0, to_number=+919927279279, provider_call_id=72141ea7-7374-4fa9-8d67-c9f7ea13fa6e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+919927279279, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ce36ddb4-c12b-41f7-8de5-cdea6b1c3d61, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-26T08:54:50.879885, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 08:54:50, id=5f60622a-0ed5-44ec-aa28-d58f2df55b70, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 08:53:48, status=no-answer}

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user:  yeah hello
assistant:  Hi Deepak, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  i think i already have your subscription
assistant:  Got it, Deepak! Just to check—did you get a chance to review your resume score and feedback? How are you feeling about where your resume stands right now?
user:  i'm getting call but i'm just curious about the time shop portal
assistant:  Okay, I hear you, Deepak. Getting calls is good, but let me ask—are these calls from the kind of roles and companies you really want? Or are you feeling like your resume might be holding you back from better opportunities?
user:  i have to need to resume from your dash itself from our
assistant:  Gotcha, Deepak. So you want to know if you can get your resume directly from our portal, right? Just to clarify, are you looking to upgrade your current resume to make it sharper and more targeted for the jobs you want? Or are you thinking about just downloading what you already have?
user:  i think it should be a little bit more enhanced
assistant:  That makes total sense, Deepak. Your resume’s current score is around sixty two, which means it’s got a solid base but definitely room to shine brighter. 

Tell me, what’s your main goal right now? Are you aiming for a career shift, a higher role, or just more interview calls from top companies?
user:  i'll i can show you call from the top companies as well as just changing the domain
assistant:   Oh
user:  as well
assistant:  Oh, I see! So you’re getting calls from top companies, but you’re also thinking about switching domains? That’s a big move, Deepak. 

Here’s the thing—when you’re changing domains, your resume needs to speak a completely different language. It has to highlight the right skills and experiences that recruiters in the new field care about. 

If your current resume isn’t tailored for that, you might miss out on those golden opportunities. How confident do you feel your resume is showing your potential for this new domain?
user:  i like it is i'm getting a call but i think most of the call from the of the company i'm not getting so i think it need to be tailored more
assistant:   Exactly, Deepak! You’re already getting calls, which means your resume is working to some extent. But if those calls aren’t from the companies or roles you really want, that’s a clear sign your resume needs to be sharper, more targeted.

Imagine this—every day you wait with a resume that’s just “okay,” you’re potentially missing out on interviews with your dream companies. That’s time lost, opportunities slipping away.

What if you had a resume that’s not just good but crafted to grab attention from exactly those top companies and roles you want? How much difference do you think that would
user:  okay it make a lot of difference but how can i do that
assistant:   That’s the million-rupee question, Deepak! You could spend hours tweaking it yourself, but here’s the catch—recruiters and ATS systems are super picky. They look for very specific keywords, formats, and impact-driven language.

What if you had a resume upgrade that’s powered by AI trained on thousands of successful resumes, tailored exactly to the job descriptions you want? Plus, it comes with professional templates, cover letters, and even LinkedIn profile help.

This isn’t just about making your resume look better—it’s about making it work harder for you, opening doors to interviews with the
user:  yes yes i'm i'm
assistant:   Love the energy, Deepak! This is exactly the mindset that gets results.

So, what’s holding you back from taking that next step to upgrade your resume and start attracting those dream calls?
user:  i think it should be tailored more
assistant: want. That kind of precision makes recruiters sit up and take notice. How soon do you want to start seeing those better, targeted interview calls? Because the sooner you act
user:  as soon as possible
assistant:  That’s what I love to hear, Deepak! The sooner you get this upgrade, the sooner you start turning those calls into real opportunities.

Let me ask you—if you had a resume that’s tailored for ten specific job roles you want, with cover letters and LinkedIn tweaks included, how much more confident would you feel walking into your next interview?
user:  twenty one hundred and
assistant: Perfect! Investing in yourself with a tailored resume package for just Rupees two thousand plus GST is a small price for opening doors to the right opportunities. Think about it— this
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Consider increasing the use of keywords related to the job role to further improve ATS compatibility.}, impact={feedback=The resume effectively uses bullet points to detail accomplishments and responsibilities., enhancing the presentation of critical information by utilizing bullet points., score=62, spellCheck=There are no obvious spelling mistakes, but thoroughly review the resume again to catch any errors., bulletPointsUsage=The use of bullet points is consistent throughout the work experience, which improves readability and helps in quick comprehension., weakActionVerbs=The resume could benefit from strong action verbs at the beginning of each bullet point to draw attention to accomplishments. Consider using verbs like 'Engineered,' 'Optimized,' or 'Implemented' to enhance impact., scale=100, quantifyingImpact=The resume includes quantifiable achievements, such as automating workflows and improving reporting efficiency, making the impact of the achievements more clear. It could benefit from adding more quantifiable data whenever possible., repetitionAvoidance=While repetition is not excessive, aim to vary the phrasing in bullet points to keep the content engaging. Focus on using different verbs and rephrasing statements., accomplishmentLanguage=The language used is generally accomplishment-oriented, focusing on results and contributions. Focus on highlighting how actions contributed to specific outcomes.}, crispness={feedback=Overall, the resume is well-formatted, but it could be more concise to make it easier for a hiring manager to read. While the resume's length is suitable for the candidate's experience, there's room to further condense the bullet points., resumeLength=The length of the resume is appropriate for the candidate's experience, providing a good balance of detail and conciseness., score=58, bulletPointsCount=The Work Experience section contains a good number of bullet points to detail responsibilities and accomplishments., fillerWords=The resume generally avoids filler words, but a close review may reveal opportunities to strengthen the language., bulletPointLength=Some bullet points could be more concise. Review each bullet point to eliminate any unnecessary words., scale=100}, qualityAddOn={feedback=The resume uses concise and professional language, which is overall acceptable. However, replacing buzzwords and ensuring consistent formatting could further enhance the resume., score=60, buzzwordsCliches=Avoid overused terms or buzzwords. Replace them with specific, industry-relevant terminology that demonstrates expertise., datesFormatting=Ensure consistency in the date formatting throughout the entire document, is clear and easy to understand., activeVoice=The use of active voice enhances readability and impact. Focus on using active voice in the bullet points to describe your actions., scale=100, personalPronounsUsage=The use of personal pronouns should be consistently avoided for a more professional tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-26T08:42:50.248872, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 08:42:50, id=ce36ddb4-c12b-41f7-8de5-cdea6b1c3d61, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=18, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 08:42:48, status=initiated}
Context Details
{recipient_phone_number=+919927279279, recipient_data={recipient_phone_number=null, review_completed=2025-10-26 14:02:11, callback_request_id=null, is_callback=null, fullName=Deepak, resume_review_id=68fddc5b9f941c720e72c34a, parentBolnaId=null, attemptType=null}, resume_review_id=null}