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Call Details

Bolna ID: ff5a1905-7768-4cad-ae97-31ad1d2c67ec

Phone: +918104317616

From: N/A

Status: completed

Processing: FAILED

Duration: N/A

Cost: ₹2.28

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-26 11:29:24

Last Retry At:
2025-10-26 11:29:24

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 6
2025-10-26 11:34:48
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-26 11:34:51
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-26 11:34:53
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-26 11:35:06
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-26 11:35:39
COMPLETED MAIN
CALLBACK_UPDATE
₹2.28
Duration: 17.60s
2025-10-26 11:36:49
ADDITIONAL_DETAILS_FETCH_FAILED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fetch returned no data, timestamp=2025-10-26 11:36:49}
Call History (Raw Callbacks) 4 

{created_at_str=2025-10-26 06:04:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=2.28, batch_id=null, cost_breakdown={synthesizer=1.95, transcriber=0.267, synthesizer_breakdown={welcome_message=0, conversation=1.95}, llm=0.068, platform=0, transcriber_breakdown={analytics=0, conversation=0.267}, network=0, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0.048, hangup=0.018}}, created_at=2025-10-26T06:04:48.490402, scheduled_at=2025-10-26T06:04:48.490374, custom_extractions=null, telephony_data={duration=0.0, to_number=+918104317616, provider_call_id=d8e2aaf8-b582-4a0f-992d-8041360837b2, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918104317616, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=205ec1c4-e549-40d8-88a9-1beea5c08d51, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant: es- of- India Group
, updated_at=2025-10-26T06:05:36.145416, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 06:05:36, id=ff5a1905-7768-4cad-ae97-31ad1d2c67ec, campaign_id=null, summary=The conversation begins with the agent greeting the user and confirming their identity as part of the "es- of- India Group." The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=17.6, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=17.399937, provider_connected=false}, transcriber_duration=17.399937, transcriber_model=nova-3, synthesizer_characters=195, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=195, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=20}, azure_gpt-4_1-mini={output=37, input=1043}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=20, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=37, input=1043, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1224, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 06:04:48, status=call-disconnected}

{created_at_str=2025-10-26 06:04:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-26T06:04:48.490402, scheduled_at=2025-10-26T06:04:48.490374, custom_extractions=null, telephony_data={duration=0.0, to_number=+918104317616, provider_call_id=d8e2aaf8-b582-4a0f-992d-8041360837b2, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918104317616, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=205ec1c4-e549-40d8-88a9-1beea5c08d51, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-26T06:05:05.608315, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 06:05:05, id=ff5a1905-7768-4cad-ae97-31ad1d2c67ec, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 06:04:48, status=in-progress}

{created_at_str=2025-10-26 06:04:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-26T06:04:48.490402, scheduled_at=2025-10-26T06:04:48.490374, custom_extractions=null, telephony_data={duration=0.0, to_number=+918104317616, provider_call_id=d8e2aaf8-b582-4a0f-992d-8041360837b2, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918104317616, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=205ec1c4-e549-40d8-88a9-1beea5c08d51, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-26T06:04:52.402468, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 06:04:52, id=ff5a1905-7768-4cad-ae97-31ad1d2c67ec, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 06:04:48, status=ringing}

{created_at_str=2025-10-26 06:04:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-26T06:04:48.490402, scheduled_at=2025-10-26T06:04:48.490374, custom_extractions=null, telephony_data={duration=0.0, to_number=+918104317616, provider_call_id=d8e2aaf8-b582-4a0f-992d-8041360837b2, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918104317616, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=205ec1c4-e549-40d8-88a9-1beea5c08d51, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-26T06:04:50.450959, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-26 06:04:50, id=ff5a1905-7768-4cad-ae97-31ad1d2c67ec, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-26 06:04:48, status=initiated}