Call Details

Bolna ID: ed3099c6-7b07-4764-b530-127920d92367

Phone: +918830646925

From: +918035316264

Status: completed

Processing: FAILED

Duration: N/A

Cost: ₹7.22

Timestamps

Started:
2025-10-25 10:22:47

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-25 10:35:26

Next Call Scheduled:
2025-10-25 10:35:26

Call Timeline 17
2025-10-25 10:22:48
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-25 10:22:53
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-25 10:22:54
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-25 10:23:02
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-25 10:24:11
COMPLETED MAIN
CALLBACK_UPDATE
₹7.22
Duration: 53.60s
2025-10-25 10:24:11
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-25 10:24:11
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-25 10:24:14
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68fc57f64adf604cd7f42c58, scheduled_for=2025-10-25T17:00}
2025-10-25 10:25:48
ADDITIONAL_DETAILS_FETCH_FAILED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fetch returned no data, timestamp=2025-10-25 10:25:48}
2025-10-25 10:29:49
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=63ec2c80-4f8a-417c-83d5-2be9ec06d2c7}
2025-10-25 10:30:26
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, retry_bolna_id=63ec2c80-4f8a-417c-83d5-2be9ec06d2c7, attempt_no=1}
2025-10-25 10:30:26
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-25 10:30:26
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=63ec2c80-4f8a-417c-83d5-2be9ec06d2c7}
2025-10-25 10:35:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=dc721f6d-4962-4b48-b6d2-eebc209da092}
2025-10-25 10:37:13
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, retry_bolna_id=dc721f6d-4962-4b48-b6d2-eebc209da092, attempt_no=2}
2025-10-25 10:37:13
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=dc721f6d-4962-4b48-b6d2-eebc209da092, reason=Retry attempt succeeded, attempt_no=2}
2025-10-25 10:37:14
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=dc721f6d-4962-4b48-b6d2-eebc209da092}
Call History (Raw Callbacks) 11

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user:  hello
assistant:  Hi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  no
assistant:  No worries! When would be a better time for you? I want to make sure we catch you at a moment that works so we can talk about boosting your resume and getting you those interview calls.
user:  i'm not looking forward to get the services
assistant:  I get it, you’re feeling unsure right now. Can I ask—what’s your main goal with your resume? Are you job hunting, thinking about a career shift, or just exploring options? Sometimes, knowing exactly what you want helps us see if your resume is really working for you or holding you back.
assistant: Call will now disconnect
, updated_at=2025-10-25T05:07:10.484955, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-25 05:07:10, id=dc721f6d-4962-4b48-b6d2-eebc209da092, campaign_id=null, summary=The conversation was between a representative named Anita from Outspark Resume Services and a user. Anita reached out to discuss transforming the user's resume to increase interview opportunities. The user indicated that it was not a good time to talk and expressed that they were not interested in the services offered. Anita attempted to understand the user's goals regarding their resume but the call was ultimately disconnected., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=63.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=666, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=666, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=72, input=184}, azure_gpt-4_1-mini={output=140, input=3257}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=72, input=184, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=140, input=3257, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=21, input=3828, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-25 05:05:48, status=call-disconnected}

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{created_at_str=2025-10-25 05:05:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-25T05:05:48.522718, scheduled_at=2025-10-25T05:05:48.522682, custom_extractions=null, telephony_data={duration=0.0, to_number=+918830646925, provider_call_id=0d52936c-a905-452c-a617-2b829ea11557, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918830646925, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ed3099c6-7b07-4764-b530-127920d92367, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-25T05:05:52.864239, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-25 05:05:52, id=dc721f6d-4962-4b48-b6d2-eebc209da092, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-25 05:05:48, status=ringing}

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{created_at_str=2025-10-25 04:59:49, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-25T04:59:49.19346, scheduled_at=2025-10-25T04:59:49.193426, custom_extractions=null, telephony_data={duration=0.0, to_number=+918830646925, provider_call_id=14a94223-fa9a-409f-8e19-d976b5f864c3, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+918830646925, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ed3099c6-7b07-4764-b530-127920d92367, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-25T05:00:26.226978, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-25 05:00:26, id=63ec2c80-4f8a-417c-83d5-2be9ec06d2c7, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-25 04:59:49, status=busy}

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user:  hello
assistant:  Hi Hardik, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  not right now
assistant:  No worries, Hardik! When would be a better time for you? I want to make sure we catch you at a moment that works so we can talk about boosting your resume and getting those interview calls rolling in.
user:  evening five pm
assistant:  Perfect, Hardik! I’ll make a note for 5 PM today. Just a quick heads-up—your resume score came in at sixty-two point two, which means there’s a lot of room to make it shine and stand out to recruiters. We’ll dive into how to fix that and get you noticed. Looking forward to our chat!
assistant: Call will now disconnect
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{created_at_str=2025-10-25 04:52:48, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-25T04:52:48.682309, scheduled_at=2025-10-25T04:52:48.68227, custom_extractions=null, telephony_data={duration=0.0, to_number=+918830646925, provider_call_id=7aac330a-5762-4335-ae2f-5cbd34304cd4, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918830646925, recipient_data={recipient_phone_number=null, review_completed=2025-10-25 10:11:57, callback_request_id=null, is_callback=null, fullName=Hardik, resume_review_id=68fc54e19f941c720e72996e, reviewDetails={overallScore={score=62.2, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume has a suitable structure with all principal sections like 'Career Synopsis', 'Work Experience', and 'Education'. However, the sequence of experiences should be presented in reverse chronological order, starting with the most recent position to enhance clarity., score=66, readability=The resume is readable, but concise formatting improvements like using clearer section breaks would enhance readability. Some sections could benefit from increased text structuring for better visual separation., essentialSectionsPresence=Essential sections such as Experience and Education are present, but they lack a clear chronological flow, notably in the Experience section. The absence of a 'Skills' section is notable and can be a critical addition., scale=100}, atsReadabilityScore={feedback=The essential elements such as contact information and work experience are presented in an ATS-compatible format. However, incorporating more industry-specific keywords could further improve compatibility., score=65, scale=100, keyElementsReadableByATS=Key elements like Name, Contact, and Experience are well-structured for ATS compatibility. Ensuring consistent labeling of sections such as 'Experience' rather than 'Work Experience' could improve parsing accuracy.}, impact={feedback=The impact of each role is stated clearly, but the use of quantifiable achievements is sparse. Enhanced incorporation of statistics or metrics could considerably strengthen the resume., score=60, spellCheck=The document appears well-proofed, but checking for subtle grammatical errors or inconsistent punctuation could enhance professionalism. Consistent use of punctuations across bullet points is also essential., bulletPointsUsage=Bullet points are used to distinguish roles and tasks, making key information easy to extract. However, they often lack specific achievements that carry significant weight in demonstrating impact., weakActionVerbs=Some points start with weaker action verbs that don't adequately convey activity levels. Employing strong, active verbs for each bullet point would enhance clarity and impact., scale=100, quantifyingImpact=Quantitative data, such as percentages or numbers, are missing from most entries, reducing the ability to demonstrate concrete achievements. Including such data would significantly improve the impact demonstrated by the resume., repetitionAvoidance=There's a moderate amount of action verb repetition; diversifying vocabulary would make the document more engaging. Introducing varied language ensures roles and achievements are uniquely emphasized., accomplishmentLanguage=The language used is somewhat neutral and would benefit from more accomplishment-oriented phrasing. Highlighting outcomes or contributions succinctly can increase the persuasive strength of the resume.}, crispness={feedback=The resume is filled with lengthy descriptions that can be condensed. Shortening sentences and reducing excess verbosity will help in focusing on key achievements., resumeLength=The overall length of the resume is slightly appropriate but could be shortened to be more impactful. Focus on the most recent and relevant experiences to streamline content., score=58, bulletPointsCount=The resume contains a reasonable number of bullet points, but they often include verbose descriptions. Keeping bullet points to concise and impactful details will improve readability., fillerWords=Numerous filler words have been used throughout the resume, weakening the overall delivery. Removing such words will make the resume more direct and impactful., bulletPointLength=Bullet points are occasionally too long, diluting the intended impact. Aim to keep them to one to two lines where possible to ensure clear and quick understanding., scale=100}, qualityAddOn={feedback=The resume adheres to some good stylistic rules but has room for improvement. Ensuring that buzzwords are replaced with specific examples will better showcase tailored skill sets., score=62, buzzwordsCliches=Terms like 'dynamic and challenging career' are cliches which could be replaced with specific language demonstrating value. Relying on clear examples of skills or achievements can prevent the impression of generic or inflated content., datesFormatting=Dates are formatted consistently, providing clear readability to timeframes associated with various roles. It's important to maintain this consistency for all dated information to avoid confusion., activeVoice=Active voice is mostly utilized effectively, contributing to a direct and assertive tone. Continued consistency in applying active voice across all sections would greatly enhance comprehension., scale=100, personalPronounsUsage=Personal pronouns are correctly avoided, which aligns with standard resume conventions. This keeps focus on achievements rather than the individual, supporting an objective presentation of skills.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-25T04:52:52.810438, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-25 04:52:52, id=ed3099c6-7b07-4764-b530-127920d92367, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=18, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-25 04:52:48, status=initiated}