Call Details

Bolna ID: 716eb1f5-8779-4892-b2ee-408d2c485a41

Phone: +918904009985

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: ₹66.31

Timestamps

Started:
2025-10-24 14:09:48

Ended:
Not set

Last Processed:
2025-10-24 14:14:48

Last Retry At:
2025-10-24 14:14:48

Next Retry Scheduled:
2025-10-24 14:26:51

Next Call Scheduled:
2025-10-24 14:26:51

Call Timeline 18
2025-10-24 14:09:49
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-24 14:09:52
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-24 14:09:58
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-24 14:10:24
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-24 14:12:47
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
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Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-24 14:12:47}
2025-10-24 14:14:48
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
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Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-24 14:14:48}
2025-10-24 14:16:11
COMPLETED MAIN
CALLBACK_UPDATE
₹66.31
Duration: 333.20s
2025-10-24 14:16:11
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-24 14:16:11
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-24 14:16:17
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=User requested callback, callback_id=68fb3cd94adf604cd7f41f8d, scheduled_for=2025-10-24T14:46:17.229909067}
2025-10-24 14:21:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=2755f80d-b053-407f-97c0-3ca185ac4b45}
2025-10-24 14:21:51
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=FAILED, retry_bolna_id=2755f80d-b053-407f-97c0-3ca185ac4b45, attempt_no=1}
2025-10-24 14:21:51
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: FAILED, attempt_no=2}
2025-10-24 14:21:51
FAILED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=2755f80d-b053-407f-97c0-3ca185ac4b45}
2025-10-24 14:27:48
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=3409c05b-6bbf-4b1c-9251-ed9addc5a444}
2025-10-24 14:28:55
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, retry_bolna_id=3409c05b-6bbf-4b1c-9251-ed9addc5a444, attempt_no=2}
2025-10-24 14:28:55
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-24 14:28:55
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=3409c05b-6bbf-4b1c-9251-ed9addc5a444}
Call History (Raw Callbacks) 8

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{created_at_str=2025-10-24 08:39:49, agent_id=db818162-fabe-4ac8-8a6a-c61223150a70, total_cost=66.31, batch_id=null, cost_breakdown={synthesizer=63.68, transcriber=0.0, synthesizer_breakdown={welcome_message=0.0, conversation=63.68}, llm=2.633, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.030000000000000002, extraction=0, conversation=1.975, hangup=0.628}}, created_at=2025-10-24T08:39:49.757096, scheduled_at=2025-10-24T08:39:49.757061, custom_extractions=null, telephony_data={duration=0.0, to_number=+918904009985, provider_call_id=2344c205-8be7-433c-ac0b-e2e946a54ab9, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918904009985, recipient_data={recipient_phone_number=null, review_completed=2025-10-24 13:59:20, callback_request_id=null, is_callback=null, fullName=Swathi, resume_review_id=68fb38a318c34103788fabb8, reviewDetails={overallScore={score=64, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is generally well-structured with clear sections for various professional experiences and education, making it easy to navigate. However, there are minor inconsistencies in formatting that affect the overall neatness of the presentation., score=68, readability=Readability is enhanced by the use of bullet points, but block text sections like the Professional Summary could be broken up into shorter paragraphs for easier skimming. Overall, the font choice and size support readability, although slight adjustments could enhance clarity., essentialSectionsPresence=The core sections such as Professional Experience, Education, and Certifications are present and logically ordered, showcasing Swathi's qualifications. However, consider rearranging to place the most recent experiences and education first., scale=100}, atsReadabilityScore={feedback=The resume includes key sections that make it compatible with ATS systems, enhancing Swathi's chance of matching to roles. Still, there's room for improvement in keyword optimization to further boost ATS scoring., score=67, scale=100, keyElementsReadableByATS=Essential elements like contact details and job titles are correctly placed for ATS scanning. More role-specific keywords could be integrated to increase Swathi's match rate with job descriptions.}, impact={feedback=The resume uses bullet points effectively to detail past roles and responsibilities, yet can benefit from focusing more on outcomes rather than duties. There's a need for more quantifiable metrics to clearly demonstrate the impact of past work., score=62, spellCheck=The document is error-free in terms of grammar and spelling, suggesting thorough proofreading. Maintaining this level of accuracy positively affects the resume's professionalism., bulletPointsUsage=Bullet points are well-utilized, breaking down complex roles into manageable parts. However, some points are overly verbose and could be condensed for better focus., weakActionVerbs=Verbs used are strong overall, though incorporating a few more active phrases like 'achieved', 'led', 'initiated' could further strengthen the narrative. This would improve the impact of each statement., scale=100, quantifyingImpact=While there are a few quantified achievements, such as adherence rates, additional metrics related to broader impact would enhance effectiveness. This would provide a clearer picture of Swathi's contributions and achievements., repetitionAvoidance=There is minimal repetition of content, which reflects well on the resume’s varied professional narrative. However, some action verbs are reused across different roles and can be replaced with more dynamic alternatives., accomplishmentLanguage=The language generally tends to describe duties rather than achievements, which affects perception of Swathi's effectiveness. Incorporating more accomplishment-focused language would better showcase her value.}, crispness={feedback=The resume could benefit from a more concise presentation; while detail is valuable, brevity often highlights only the most essential points. Reducing length, especially in sections with excessive bullet points, will make key achievements stand out., resumeLength=The resume slightly overshoots the optimal length for the level of experience presented, which can obscure key information. Aim for a one-page format if possible, focusing on the most recent and relevant experiences., score=58, bulletPointsCount=The number of bullet points in related sections is relatively high, but not all contribute equally to understanding Swathi's roles. Prioritize points that offer distinct insights into skills and results., fillerWords=Minimal filler language was detected, which is commendable as it maintains focus on key responsibilities and achievements. Continuing to avoid superfluous language will keep the text sharp., bulletPointLength=Several bullet points are overly detailed, leading to potential overwhelm for the reader. Condense these to communicate the main point in one line where possible., scale=100}, qualityAddOn={feedback=The resume adheres to most stylistic guidelines but could benefit from eliminating vague terms and ensuring consistency throughout. Proper formatting enhances the professional appearance significantly., score=65, buzzwordsCliches=Some buzzwords, like 'stakeholder management', are integral but could be complemented with specific examples. Providing context rather than relying on industry jargon will better showcase unique skills., datesFormatting=Dates are generally well-managed, but small inconsistencies exist that can confuse readers or ATS systems. Aligning dates in a uniform manner will improve clarity and ensure no details are overlooked., activeVoice=The majority of the content is in active voice, effectively engaging the reader. Consistently applying active voice ensures clarity and a direct presentation of past achievements., scale=100, personalPronounsUsage=The resume correctly avoids personal pronouns, maintaining a professional tone. This helps in keeping the focus on accomplishments rather than the person.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Swathi?
user:  hello
assistant:  Hi Swathi, this is Anita from Outspark Resume Services, a part of Times-of-India Group. Is this a good time to connect about transforming your resume to get more interview calls?
user:  yes definitely yep
assistant:  Awesome! So, I saw your resume review score came in at sixty-four out of a hundred. I know that might feel a bit disappointing, but honestly, it’s a great starting point. 

Can I ask, what’s your main goal right now? Are you looking for a new job, thinking about a career shift, or something else?
user:  yes i am currently
assistant:  Got it, Swathi. Just to be clear
user:  change yes yeah
assistant:   Perfect, so you’re looking to make a career change. That’s exciting but also a bit challenging, right? 

Tell me, how’s your current resume holding you back in this shift? Are you getting interview calls, or is it mostly silence?
user:  i was expecting a call as an did get one call
assistant:   Okay, so you did
user:  i was told that there will be an interview scheduled shortly but then there's no hearing back yet so i'm just still waiting
assistant: Ah, that waiting game. . . it’s the worst, right? You get a glimmer of hope
user:  yeah yeah
assistant:  Exactly, Swathi. And here’s the thing — your resume is your first impression. If it’s not showing your true potential, those interview calls dry up fast. 

Right now, your resume score shows there’s room to sharpen how you present your skills and achievements. Imagine if your resume clearly highlighted your impact and was tailored to the jobs you want — how much more confident would you feel about landing those interviews? 

What’s the cost to you if this waiting and uncertainty drags on? How’s it affecting your motivation and plans?
user:  so based on what i've updated on the resume based on my work
assistant:  Absolutely
user:  experience i really expected lot of calls to
assistant:  I
user:  come through and i was expecting somewhere some positive move but then at the moment nothing is happening so that's actually quite upsetting yeah
assistant:   I hear you, Swathi. That feeling of putting in effort but not seeing results? It’s frustrating and honestly, it can shake your confidence. 

But here’s the truth — your current resume isn’t doing justice to your experience and potential. It’s like having a great story but telling it in a way that doesn’t grab attention. 

If you don’t fix this now, the silence might continue, and those opportunities you’re waiting for could pass you by. 

What if you could have a resume that not only tells your story but sells it — making recruiters sit up and take notice? How
user:  yes
assistant:   That’s the
user:  looking forward to something like that actually
assistant:   Love that energy, Swathi! Imagine having ten job-specific resumes, each crafted to match exactly what recruiters want to see. Plus, a cover letter that speaks directly to your dream role. 

This isn’t just about tweaking your resume — it’s about transforming it into a powerful tool that opens doors. 

If you keep going with the current one, those calls might stay few and far between. But with the right upgrade? You could start seeing real traction, real fast. 

How soon do you want to start turning this around?
user:  immediately if that's the possibility i wouldn't mind
assistant:   That’s what I love to hear — right away! 

Here’s the thing: the longer you wait, the more chances slip away. But if you act now, you’re putting yourself miles ahead of others who are still stuck with generic resumes. 

I can help you get those job-customized resumes, cover letters, and even LinkedIn tweaks that recruiters love — all ready in under thirty minutes. 

Ready to make that move and stop waiting around?
user:  yep yep
assistant:  Awesome, Swathi! Let’s get you set up with this upgrade so your resume starts working *for* you, not against you. I’ll guide you through the next steps right now. 

You’re making a smart move — this is the kind of investment that pays off fast. 

Shall we get started?
user:  yes sure sure
assistant:   Perfect! I’m sending you the details to get started with the resume upgrade package. You’ll get everything you need to stand out — ten tailored resumes, cover letters, LinkedIn review, and more. 

This is all for just Rupees two thousand plus GST, which is a steal compared to the value you’re getting. 

I’ll stay with you through the process if you have any questions. Ready to take the first step?
user:  yep yep yep yeah
assistant:   Love the enthusiasm, Swathi! I’m sending you the link right now. Once you complete the payment, you’ll get instant access to start transforming your resume. 

Remember, this is your career’s game-changer moment. Let’s make it count! 

If you need any help, just ping me. You’re on your way to more calls and better opportunities!
user:  definitely definitely
assistant:  That’s the spirit, Swathi! I’m excited for you. Keep an eye on your inbox for the link, and let’s get those interviews rolling in. 

Talk soon, and remember—I’m here if you need anything. You’ve got this!
assistant: Call will now disconnect
, updated_at=2025-10-24T08:46:08.28092, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-24 08:46:08, id=716eb1f5-8779-4892-b2ee-408d2c485a41, campaign_id=null, summary=The conversation was between Swathi and Anita from Outspark Resume Services. Anita reached out to discuss transforming Swathi's resume to increase her chances of getting interview calls. Swathi expressed her desire to change careers and mentioned that she had only received one interview call but was still waiting for a response. Anita highlighted that Swathi's resume score was 64 out of 100, indicating room for improvement. They discussed the importance of a strong resume in making a good first impression and how it could impact Swathi's job search.

Anita proposed a resume upgrade package that includes ten tailored resumes, cover letters, and LinkedIn tweaks for a fee of Rupees two thousand plus GST. Swathi showed enthusiasm for the upgrade and expressed her eagerness to start immediately. Anita sent Swathi the details to proceed with the payment, encouraging her to take this step to enhance her job prospects. The call ended with Anita offering support and expressing excitement for Swathi's future opportunities., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=333.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=6386, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=6368, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=196, input=1172}, azure_gpt-4_1-mini={output=1404, input=43793}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=196, input=1172, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=1404, input=43793, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=105, input=41851, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-24 08:39:49, status=call-disconnected}

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Context Details
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