Call Details

Bolna ID: a8327e6f-9f28-481b-a931-810c96c94c49

Phone: +919404336313

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 305.00s

Cost: ₹58.26

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-10-23 11:57:00

Ended:
Not set

Last Processed:
2025-10-23 12:01:58

Last Retry At:
2025-10-23 12:01:58

Next Retry Scheduled:
2025-10-23 12:07:42

Next Call Scheduled:
2025-10-23 12:07:42

Call Timeline 12
2025-10-23 11:57:01
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-23 11:57:04
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-23 11:57:07
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-23 11:57:23
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-23 11:59:58
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-23 11:59:58, message=Fallback additional details fetch scheduled}
2025-10-23 12:01:58
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-23 12:01:58, message=Successfully fetched and saved additional details}
2025-10-23 12:02:42
COMPLETED MAIN
CALLBACK_UPDATE
₹52.76
Duration: 304.20s
2025-10-23 12:02:42
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-23 12:02:42
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-23 12:02:46
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=scheduling a call with a senior expert, callback_id=68f9cc0e3857237dbd7aa07c, scheduled_for=2025-10-23T12:32:46.057753400}
2025-10-23 12:02:46
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_link2, request_type=payment_details, phone_number=+919404336313}
2025-10-23 12:03:44
COMPLETED MAIN
CALLBACK_UPDATE
₹58.26
Duration: 304.20s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Pricing Inquiry, disposition_3=Asked for discounted price}}}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi Saddam, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  child changing
assistant:  Sorry, Saddam, could
user:  looking to find new jobs
assistant:   Got it, Saddam. You
user:  yeah looking for new yes
assistant:   We have your experience as ten years, is that correct?
user:  pardon
assistant:   Sorry Saddam, I asked if you have ten years of experience?
user:  no no i have seven year of experience sales and marketing
assistant:   Thanks for sharing, Saddam. What kind of roles are you targeting in sales and marketing?
user:  right now i am working as a team leader
assistant:   Nice, Saddam! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  not aware about that
assistant:   No worries, Saddam! ATS is software HR uses to shortlist profiles. If your resume isn’t ATS-friendly, it might get rejected before a human even sees it. Makes sense?
user:  अच्छा ok
assistant:    I see your resume score was sixty one point six out of one hundred. Anything below eighty is considered poor for ATS. So even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls with this resume?
user:  not getting that much
assistant:    Are you customizing your resume for every job to match keywords, or using the same one for all applications?
user:  yeah using same one for all obligation
assistant:   Hmm, that’s likely why you’re not getting enough calls, Saddam. Your resume needs the right keywords to pass ATS filters. Does that make sense?
user:  ok
assistant:    Your CV should act like a magnet, highlighting skills and achievements for the roles you want. Without the right industry keywords, recruiters won’t see you, even if you’re perfect for the job. Sound about right?
user:  ok
assistant:    So, Saddam, two things: your resume might be missing the right keywords for ATS, and your job search method might not be the best. Can I explain more?
user:  ok ok if you can like
assistant:    Great! There are two job markets: open, where jobs are posted publicly, and closed, with senior roles not open to all. Were you aware of this?
user:  yes
assistant:    Perfect! Ninety percent of hiring at your level is done by consultants who use ATS or keyword matching. That’s why having an ATS-friendly resume with the right keywords is crucial. Would you like to know how Outspark has helped over two lakh professionals get noticed by top companies?
user:  ok
assistant:    Awesome! We provide ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. Each CV is customized for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. With me so far?
user:  ok for that any charges
assistant:    Yes, Saddam, the full package is valued over ten thousand rupees, but right now we’re offering a special discount. Interested to know the discounted price?
user:  what is
assistant:    You can
user:  is discounted price
assistant:   You can get the entire package at only rupees two thousand plus GST. This offer lasts just three days. Serious about your career?
user:  ok
assistant:   Great! I’ll send you a limited-time payment link on WhatsApp so you can grab this deal quickly. What’s the best number to send it to?
user:  same number
assistant:   Perfect, Saddam! I’m sending the payment link to your number right now. Grab it soon to boost your job chances!
user:  ok ok i will check and will
assistant:    That’s great
user:  think on it and i will do later
assistant:    I get it, Saddam, but remember this discount is only for three days. Waiting might mean missing out on better interview calls. Can I schedule a quick call with a senior expert to help you decide?
user:  yes sir
assistant:    Perfect, Saddam!
user:  ok fine no issue no issue just send all the details of your company
assistant:  Sure
user:  and your consultant and i will check it and i will decide on that
assistant:    Absolutely, Saddam! I’ll share Outspark’s details and my contact info on WhatsApp right now. You can reach out anytime. Looking forward to helping you soon!
user:  ok
assistant:    Thanks
user:  yes yes ok fine no issue
assistant: 
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Anita offered a package that includes ten ATS-friendly CVs, cover letters, and interview prep kits for a discounted price of 2,000 rupees plus GST, which Saddam showed interest in. She promised to send a payment link to his WhatsApp and offered to schedule a call with a senior expert to help him decide. Saddam agreed to receive more information about Outspark and its services before making a decision. The conversation ended with Anita confirming she would send the details and looking forward to assisting Saddam further., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Pricing Inquiry", "disposition_3": "Asked for discounted price"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Pricing Inquiry, disposition_3=Asked for discounted price}}}, smart_status=completed, conversation_duration=304.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=303.99994, provider_connected=false}, transcriber_duration=303.99994, transcriber_model=nova-3, synthesizer_characters=4280, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=4280, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=207, input=1039}, azure_gpt-4_1-mini={output=934, input=94402}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=207, input=1039, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=934, input=94402, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=189, input=90049, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 06:27:01, status=completed}

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user:  hello
assistant:  Hi Saddam, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  child changing
assistant:  Sorry, Saddam, could
user:  looking to find new jobs
assistant:   Got it, Saddam. You
user:  yeah looking for new yes
assistant:   We have your experience as ten years, is that correct?
user:  pardon
assistant:   Sorry Saddam, I asked if you have ten years of experience?
user:  no no i have seven year of experience sales and marketing
assistant:   Thanks for sharing, Saddam. What kind of roles are you targeting in sales and marketing?
user:  right now i am working as a team leader
assistant:   Nice, Saddam! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  not aware about that
assistant:   No worries, Saddam! ATS is software HR uses to shortlist profiles. If your resume isn’t ATS-friendly, it might get rejected before a human even sees it. Makes sense?
user:  अच्छा ok
assistant:    I see your resume score was sixty one point six out of one hundred. Anything below eighty is considered poor for ATS. So even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls with this resume?
user:  not getting that much
assistant:    Are you customizing your resume for every job to match keywords, or using the same one for all applications?
user:  yeah using same one for all obligation
assistant:   Hmm, that’s likely why you’re not getting enough calls, Saddam. Your resume needs the right keywords to pass ATS filters. Does that make sense?
user:  ok
assistant:    Your CV should act like a magnet, highlighting skills and achievements for the roles you want. Without the right industry keywords, recruiters won’t see you, even if you’re perfect for the job. Sound about right?
user:  ok
assistant:    So, Saddam, two things: your resume might be missing the right keywords for ATS, and your job search method might not be the best. Can I explain more?
user:  ok ok if you can like
assistant:    Great! There are two job markets: open, where jobs are posted publicly, and closed, with senior roles not open to all. Were you aware of this?
user:  yes
assistant:    Perfect! Ninety percent of hiring at your level is done by consultants who use ATS or keyword matching. That’s why having an ATS-friendly resume with the right keywords is crucial. Would you like to know how Outspark has helped over two lakh professionals get noticed by top companies?
user:  ok
assistant:    Awesome! We provide ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. Each CV is customized for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. With me so far?
user:  ok for that any charges
assistant:    Yes, Saddam, the full package is valued over ten thousand rupees, but right now we’re offering a special discount. Interested to know the discounted price?
user:  what is
assistant:    You can
user:  is discounted price
assistant:   You can get the entire package at only rupees two thousand plus GST. This offer lasts just three days. Serious about your career?
user:  ok
assistant:   Great! I’ll send you a limited-time payment link on WhatsApp so you can grab this deal quickly. What’s the best number to send it to?
user:  same number
assistant:   Perfect, Saddam! I’m sending the payment link to your number right now. Grab it soon to boost your job chances!
user:  ok ok i will check and will
assistant:    That’s great
user:  think on it and i will do later
assistant:    I get it, Saddam, but remember this discount is only for three days. Waiting might mean missing out on better interview calls. Can I schedule a quick call with a senior expert to help you decide?
user:  yes sir
assistant:    Perfect, Saddam!
user:  ok fine no issue no issue just send all the details of your company
assistant:  Sure
user:  and your consultant and i will check it and i will decide on that
assistant:    Absolutely, Saddam! I’ll share Outspark’s details and my contact info on WhatsApp right now. You can reach out anytime. Looking forward to helping you soon!
user:  ok
assistant:    Thanks
user:  yes yes ok fine no issue
assistant: 
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Context Details
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