Call Details

Bolna ID: bf8ccdf1-d676-4d97-b551-77e3a00aea33

Phone: +919080136373

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-23 10:42:00

Ended:
Not set

Last Processed:
2025-10-23 10:55:58

Last Retry At:
2025-10-23 10:55:58

Next Retry Scheduled:
2025-10-23 10:53:27

Next Call Scheduled:
2025-10-23 10:53:27

Call Timeline 18
2025-10-23 10:42:01
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-23 10:42:04
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-23 10:42:07
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-23 10:42:37
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-23 10:42:37
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-23 10:42:37
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-23 10:47:59
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=45d87e57-b5e5-41c9-83d1-16ea97966edf}
2025-10-23 10:48:27
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, attempt_no=1, retry_bolna_id=45d87e57-b5e5-41c9-83d1-16ea97966edf}
2025-10-23 10:48:27
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-23 10:48:27
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=45d87e57-b5e5-41c9-83d1-16ea97966edf}
2025-10-23 10:53:59
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf}
2025-10-23 10:54:29
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, attempt_no=2, retry_bolna_id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf}
2025-10-23 10:54:29
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, reason=Retry attempt succeeded, successful_retry_bolna_id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf}
2025-10-23 10:54:29
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf}
2025-10-23 10:54:39
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, attempt_no=2, retry_bolna_id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf}
2025-10-23 10:54:39
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, reason=Retry attempt succeeded, successful_retry_bolna_id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf}
2025-10-23 10:54:39
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf}
2025-10-23 10:55:58
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-23 10:55:58, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-23 05:23:59, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.51, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.009, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.004, transfer_cost=0.0, platform=0.5, transcriber_breakdown={analytics=0, conversation=0.009}, network=0.925, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-23T05:23:59.078738, scheduled_at=2025-10-23T05:23:59.07871, custom_extractions=null, telephony_data={duration=1.0, to_number=+919080136373, provider_call_id=44f325f3-5d40-4df7-937a-a219d2ae8231, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/98d64652-068d-4d34-b49c-e2f12ddc7266.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919080136373, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bf8ccdf1-d676-4d97-b551-77e3a00aea33, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-23T05:24:39.047002, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-23 05:24:39, id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf, campaign_id=null, summary=The conversation involved a user communicating with an agent regarding an unspecified issue. The agent provided assistance, but specific details of the discussion were not included in the transcript. The call took place on October 23, 2025, at 10:54 AM local time in the Asia/Calcutta timezone., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Call Data", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Call Data, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=0.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0.5999375, provider_connected=false}, transcriber_duration=0.5999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=61, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=61, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 05:23:59, status=completed}

{created_at_str=2025-10-23 05:23:59, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.01, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.009, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.004, platform=0, transcriber_breakdown={analytics=0, conversation=0.009}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-23T05:23:59.078738, scheduled_at=2025-10-23T05:23:59.07871, custom_extractions=null, telephony_data={duration=0.0, to_number=+919080136373, provider_call_id=44f325f3-5d40-4df7-937a-a219d2ae8231, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919080136373, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bf8ccdf1-d676-4d97-b551-77e3a00aea33, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-23T05:24:26.620701, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-23 05:24:26, id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf, campaign_id=null, summary=The conversation involved a user communicating with an agent regarding an unspecified issue. The agent provided assistance, but specific details of the discussion were not included in the transcript. The call took place on October 23, 2025, at 10:54 AM local time in the Asia/Calcutta timezone., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0.5999375, provider_connected=false}, transcriber_duration=0.5999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=61, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=61, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 05:23:59, status=call-disconnected}

{created_at_str=2025-10-23 05:23:59, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-23T05:23:59.078738, scheduled_at=2025-10-23T05:23:59.07871, custom_extractions=null, telephony_data={duration=0.0, to_number=+919080136373, provider_call_id=44f325f3-5d40-4df7-937a-a219d2ae8231, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919080136373, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bf8ccdf1-d676-4d97-b551-77e3a00aea33, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-23T05:24:15.561246, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-23 05:24:15, id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 05:23:59, status=in-progress}

{created_at_str=2025-10-23 05:23:59, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-23T05:23:59.078738, scheduled_at=2025-10-23T05:23:59.07871, custom_extractions=null, telephony_data={duration=0.0, to_number=+919080136373, provider_call_id=44f325f3-5d40-4df7-937a-a219d2ae8231, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919080136373, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bf8ccdf1-d676-4d97-b551-77e3a00aea33, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-23T05:24:05.913342, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-23 05:24:05, id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 05:23:59, status=ringing}

{created_at_str=2025-10-23 05:23:59, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-23T05:23:59.078738, scheduled_at=2025-10-23T05:23:59.07871, custom_extractions=null, telephony_data={duration=0.0, to_number=+919080136373, provider_call_id=44f325f3-5d40-4df7-937a-a219d2ae8231, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919080136373, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=bf8ccdf1-d676-4d97-b551-77e3a00aea33, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-23T05:24:02.669765, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-23 05:24:02, id=4a4ae69b-5aac-48f8-9cae-68ef8f4f1acf, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 05:23:59, status=initiated}

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Context Details
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