Call Details

Bolna ID: 13fef01e-a74d-4c5e-b665-78c0b8ef1faa

Phone: +918210809559

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-23 09:28:58

Ended:
Not set

Last Processed:
2025-10-23 09:43:58

Last Retry At:
2025-10-23 09:43:58

Next Retry Scheduled:
2025-10-23 09:40:19

Next Call Scheduled:
2025-10-23 09:40:19

Call Timeline 18
2025-10-23 09:28:59
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-23 09:29:01
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-23 09:29:02
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-23 09:29:26
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-23 09:29:26
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-23 09:29:26
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-23 09:34:59
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a79c334b-02f0-49ad-a518-936dac6f8a03}
2025-10-23 09:35:19
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, attempt_no=1, retry_bolna_id=a79c334b-02f0-49ad-a518-936dac6f8a03}
2025-10-23 09:35:19
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-23 09:35:19
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a79c334b-02f0-49ad-a518-936dac6f8a03}
2025-10-23 09:40:59
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=e48bb23c-2d52-499f-8107-7cc8a07aabcf}
2025-10-23 09:42:20
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, attempt_no=2, retry_bolna_id=e48bb23c-2d52-499f-8107-7cc8a07aabcf}
2025-10-23 09:42:20
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, reason=Retry attempt succeeded, successful_retry_bolna_id=e48bb23c-2d52-499f-8107-7cc8a07aabcf}
2025-10-23 09:42:20
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=e48bb23c-2d52-499f-8107-7cc8a07aabcf}
2025-10-23 09:42:27
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, attempt_no=2, retry_bolna_id=e48bb23c-2d52-499f-8107-7cc8a07aabcf}
2025-10-23 09:42:27
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, reason=Retry attempt succeeded, successful_retry_bolna_id=e48bb23c-2d52-499f-8107-7cc8a07aabcf}
2025-10-23 09:42:27
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=e48bb23c-2d52-499f-8107-7cc8a07aabcf}
2025-10-23 09:43:59
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-23 09:43:59, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 11

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, updated_at=2025-10-23T04:12:26.423231, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-23 04:12:26, id=e48bb23c-2d52-499f-8107-7cc8a07aabcf, campaign_id=null, summary=The conversation begins with the agent greeting the user and confirming their identity. Further details of the conversation are not provided in the transcript., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Conversation", "disposition_2": "No Response", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Conversation, disposition_2=No Response, disposition_3=}}}, smart_status=not_started, conversation_duration=2.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=2.7999375, provider_connected=false}, transcriber_duration=2.7999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=26, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=26, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 04:10:59, status=completed}

{created_at_str=2025-10-23 04:10:59, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.04, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.043, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.002, platform=0, transcriber_breakdown={analytics=0, conversation=0.043}, network=0, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-23T04:10:59.122988, scheduled_at=2025-10-23T04:10:59.122945, custom_extractions=null, telephony_data={duration=0.0, to_number=+918210809559, provider_call_id=b0c815e4-7c5d-4e80-ad04-9e403c78d172, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918210809559, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=13fef01e-a74d-4c5e-b665-78c0b8ef1faa, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-10-23T04:12:17.604828, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-23 04:12:17, id=e48bb23c-2d52-499f-8107-7cc8a07aabcf, campaign_id=null, summary=The conversation begins with the agent greeting the user and confirming their identity. Further details of the conversation are not provided in the transcript., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=2.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=2.7999375, provider_connected=false}, transcriber_duration=2.7999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=26, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=26, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 04:10:59, status=call-disconnected}

{created_at_str=2025-10-23 04:10:59, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-23T04:10:59.122988, scheduled_at=2025-10-23T04:10:59.122945, custom_extractions=null, telephony_data={duration=0.0, to_number=+918210809559, provider_call_id=b0c815e4-7c5d-4e80-ad04-9e403c78d172, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918210809559, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=13fef01e-a74d-4c5e-b665-78c0b8ef1faa, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-23T04:12:06.135894, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-23 04:12:06, id=e48bb23c-2d52-499f-8107-7cc8a07aabcf, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 04:10:59, status=in-progress}

{created_at_str=2025-10-23 04:10:59, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-23T04:10:59.122988, scheduled_at=2025-10-23T04:10:59.122945, custom_extractions=null, telephony_data={duration=0.0, to_number=+918210809559, provider_call_id=b0c815e4-7c5d-4e80-ad04-9e403c78d172, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918210809559, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=13fef01e-a74d-4c5e-b665-78c0b8ef1faa, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-23T04:12:00.711494, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-23 04:12:00, id=e48bb23c-2d52-499f-8107-7cc8a07aabcf, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 04:10:59, status=ringing}

{created_at_str=2025-10-23 04:10:59, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-23T04:10:59.122988, scheduled_at=2025-10-23T04:10:59.122945, custom_extractions=null, telephony_data={duration=0.0, to_number=+918210809559, provider_call_id=b0c815e4-7c5d-4e80-ad04-9e403c78d172, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918210809559, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=13fef01e-a74d-4c5e-b665-78c0b8ef1faa, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-23T04:11:59.716303, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-23 04:11:59, id=e48bb23c-2d52-499f-8107-7cc8a07aabcf, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-23 04:10:59, status=initiated}

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Context Details
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