Call Details

Bolna ID: e236a866-58b1-4483-95b0-17a641292b0b

Phone: +918445963245

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-22 16:05:59

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-22 16:17:26

Next Call Scheduled:
2025-10-22 16:17:26

Call Timeline 14
2025-10-22 16:06:00
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-22 16:06:01
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-22 16:06:04
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-22 16:06:51
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-22 16:06:51
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=NO_ANSWER}
2025-10-22 16:06:51
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-22 16:12:00
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c5a1f08c-a5b4-4301-a220-9047c3a1d0c9}
2025-10-22 16:12:26
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, attempt_no=1, retry_bolna_id=c5a1f08c-a5b4-4301-a220-9047c3a1d0c9}
2025-10-22 16:12:26
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-22 16:12:26
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c5a1f08c-a5b4-4301-a220-9047c3a1d0c9}
2025-10-22 16:17:59
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=f6186018-efe9-4c1f-b32b-94d3949f24ca}
2025-10-22 16:18:53
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, attempt_no=2, retry_bolna_id=f6186018-efe9-4c1f-b32b-94d3949f24ca}
2025-10-22 16:18:53
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-22 16:18:53
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=f6186018-efe9-4c1f-b32b-94d3949f24ca}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-22 10:41:59, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-22T10:41:59.888897, scheduled_at=2025-10-22T10:41:59.888872, custom_extractions=null, telephony_data={duration=0.0, to_number=+918445963245, provider_call_id=08e40595-bd54-4a40-ab2b-c9a886633a17, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+918445963245, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e236a866-58b1-4483-95b0-17a641292b0b, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-22T10:42:25.624661, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-22 10:42:25, id=c5a1f08c-a5b4-4301-a220-9047c3a1d0c9, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-22 10:41:59, status=busy}

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{created_at_str=2025-10-22 10:36:00, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-22T10:36:00.323454, scheduled_at=2025-10-22T10:36:00.323428, custom_extractions=null, telephony_data={duration=0.0, to_number=+918445963245, provider_call_id=0563da33-a7a4-4eca-825e-548d1ba28628, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+918445963245, recipient_data={recipient_phone_number=null, review_completed=2025-10-22 15:55:14, callback_request_id=null, is_callback=null, fullName=Himani, resume_review_id=68f8b0ce18c34103788f6b88, reviewDetails={overallScore={score=61, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume has all the essential sections like Contact, Skills, Work Experience, Education, and Certifications.  The use of clear headings and a consistent format enhances overall readability, and it is easy to scan through different parts., score=60, readability=The resume's layout is easily searchable, with clear section headings and a consistent font. Use of bullet points to describe roles improves readability significantly., essentialSectionsPresence=All the necessary sections, including Experience and Education, are present and easily readable.  The chronological order of work experience is appropriate, which helps with the scanning., scale=100}, atsReadabilityScore={feedback=The resume includes essential information necessary for ATS compatibility: full name, contact details, work experience and education. However, include more keywords to get a better score., score=60, scale=100, keyElementsReadableByATS=Key elements like full name, contact information, recent experience, and education are clearly marked. Use keywords to help ATS and recruiters find your resume.}, impact={feedback=The Work Experience section uses bullet points effectively to describe responsibilities and achievements, which is a good practice. However, many statements lack quantifiable data, which would strengthen their impact., score=58, spellCheck=A quick spell check reveals no obvious spelling errors; ensure a careful review to maintain a polished presentation., bulletPointsUsage=Bullet points are used to detail the roles which is effective in breaking up the text into easy-to-read segments. Improve bullet points by including specific achievements, weakActionVerbs=Some action verbs used are somewhat weak, such as 'Supported' and 'Managed'.  Enhance your resume by using stronger verbs, like 'Implemented,' 'Led,' or 'Optimized.', scale=100, quantifyingImpact=The resume lacks quantifiable achievements. Add metrics like 'Reduced troubleshooting time by 15%' or 'Implemented a new system that saved $X annually' to enhance the impact., repetitionAvoidance=There is some repetition of action verbs throughout the experience section.  Try to vary the use of action verbs to keep the content engaging and precise., accomplishmentLanguage=The language is mostly focused on responsibilities rather than accomplishments. Reframing existing statements to include measurable results will enhance the impact even further.}, crispness={feedback=The resume's length is appropriate for an experienced professional. Some bullet points could be condensed while retaining the key information., resumeLength=The resume length is acceptable. Ensure that each section contributes significant value., score=62, bulletPointsCount=The number of bullet points appears reasonable across all sections. 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