Call Details

Bolna ID: e9358de9-372b-4d8b-a32e-2df6738e3aa2

Phone: +918082102800

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 199.50s

Cost: ₹31.55

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-10-21 16:47:02

Ended:
Not set

Last Processed:
2025-10-21 16:51:03

Last Retry At:
2025-10-21 16:51:03

Next Retry Scheduled:
2025-10-21 16:55:52

Next Call Scheduled:
2025-10-21 16:55:52

Call Timeline 12
2025-10-21 16:47:03
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-21 16:47:07
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 16:47:09
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 16:47:16
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 16:49:38
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-21 16:49:38}
2025-10-21 16:50:52
COMPLETED MAIN
CALLBACK_UPDATE
₹28.05
Duration: 199.50s
2025-10-21 16:50:52
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-10-21 16:50:52
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-21 16:50:56
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_details_fy, request_type=general_info, phone_number=+918082102800}
2025-10-21 16:50:58
COMPLETED MAIN
CALLBACK_UPDATE
₹31.55
Duration: 199.50s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Resume Services, disposition_3=ATS Optimization}}}
2025-10-21 16:51:03
RETRY_CANCELLED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-21 16:51:03, message=Scheduled-uninitiated retry cancelled due to main completion}
2025-10-21 16:51:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-21 16:51:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi Trishna, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  hello
assistant:  Hey Trishna, I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  looking for job change
assistant:  Great, Trishna! We have your experience as ten years, is that correct?
user:  yeah
assistant:   What kind of roles are you targeting?
user:  k y c a m n road
assistant:   Sorry, Trishna, I didn’t catch that. Could you please repeat the kind of roles you are targeting?
user:  k y c a m l
assistant:   Trishna, I’m still not clear. Could you please say the roles you want in a different way?
user:  kyc
assistant:  Got it, Trishna. Are you aware of ATS, the applicant
user:  analyst final analyst
assistant:   Thanks, Trishna. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yeah
assistant:   Perfect! ATS filters resumes before HR sees them. If your resume isn’t ATS-friendly, it might get rejected early. Does that make sense?
user:  okay
assistant:   I see your resume score was sixty two point four out of one hundred. Anything below eighty is poor for ATS. So even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls with this resume?
user:  no
assistant:   Are you customizing your resume for every job to match keywords, or using the same one for all applications?
user:  same one for all applications
assistant:   Hmm, that’s why you’re not getting enough calls. Your resume needs the right keywords and format to pass ATS. Does that make sense?
user:  okay
assistant:    Your CV should act like a magnet, Trishna. It must highlight skills and achievements for the role you want. Without the right keywords, recruiters won’t see you, even if you’re perfect for the job. Clear?
user:  okay
assistant:   So, two things: your resume might miss keywords to pass ATS, and your job search method might not be the best. Can I explain more?
user:  yeah
assistant:    There are two job markets: open, with regular postings, and closed, with senior roles not open to all. Were you aware of this?
user:  no
assistant:    Most hiring at your level is done by consultants who use ATS or keyword matching. That’s why your resume must be ATS-friendly with the right keywords. Makes sense?
user:  yes
assistant:   Would you like to know how Outspark helped over two lakh people, including CEOs and VPs, get more visible to recruiters and land calls from companies like Amazon and Uber?
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user:  hello
assistant:  Hi Trishna, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  hello
assistant:  Hey Trishna, I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  looking for job change
assistant:  Great, Trishna! We have your experience as ten years, is that correct?
user:  yeah
assistant:   What kind of roles are you targeting?
user:  k y c a m n road
assistant:   Sorry, Trishna, I didn’t catch that. Could you please repeat the kind of roles you are targeting?
user:  k y c a m l
assistant:   Trishna, I’m still not clear. Could you please say the roles you want in a different way?
user:  kyc
assistant:  Got it, Trishna. Are you aware of ATS, the applicant
user:  analyst final analyst
assistant:   Thanks, Trishna. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yeah
assistant:   Perfect! ATS filters resumes before HR sees them. If your resume isn’t ATS-friendly, it might get rejected early. Does that make sense?
user:  okay
assistant:   I see your resume score was sixty two point four out of one hundred. Anything below eighty is poor for ATS. So even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls with this resume?
user:  no
assistant:   Are you customizing your resume for every job to match keywords, or using the same one for all applications?
user:  same one for all applications
assistant:   Hmm, that’s why you’re not getting enough calls. Your resume needs the right keywords and format to pass ATS. Does that make sense?
user:  okay
assistant:    Your CV should act like a magnet, Trishna. It must highlight skills and achievements for the role you want. Without the right keywords, recruiters won’t see you, even if you’re perfect for the job. Clear?
user:  okay
assistant:   So, two things: your resume might miss keywords to pass ATS, and your job search method might not be the best. Can I explain more?
user:  yeah
assistant:    There are two job markets: open, with regular postings, and closed, with senior roles not open to all. Were you aware of this?
user:  no
assistant:    Most hiring at your level is done by consultants who use ATS or keyword matching. That’s why your resume must be ATS-friendly with the right keywords. Makes sense?
user:  yes
assistant:   Would you like to know how Outspark helped over two lakh people, including CEOs and VPs, get more visible to recruiters and land calls from companies like Amazon and Uber?
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Anita explained the importance of having an ATS-friendly resume, as many companies use Applicant Tracking Systems to filter resumes before they reach HR. Trishna's resume score was noted to be 62.4 out of 100, which is considered poor for ATS, and she admitted to not receiving enough relevant interview calls. Anita highlighted that using the same resume for all applications could be a reason for this lack of response and emphasized the need for customization to include the right keywords.

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Context Details
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