Call Details

Bolna ID: 1d617846-924e-4536-b723-4366ead5b476

Phone: +919494618756

From: +918035316264

Status: no-answer

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-21 15:01:02

Ended:
Not set

Last Processed:
2025-10-21 15:09:03

Last Retry At:
2025-10-21 15:09:03

Next Retry Scheduled:
2025-10-21 15:06:59

Next Call Scheduled:
2025-10-21 15:06:59

Call Timeline 14
2025-10-21 15:01:03
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-21 15:01:08
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 15:01:09
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 15:01:59
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 15:01:59
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-21 15:01:59
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-21 15:07:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c9b4e592-2f06-4592-904f-0ee0874831dc}
2025-10-21 15:07:58
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=c9b4e592-2f06-4592-904f-0ee0874831dc, attempt_no=1, status=COMPLETED}
2025-10-21 15:07:58
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=c9b4e592-2f06-4592-904f-0ee0874831dc, reason=Retry attempt succeeded, attempt_no=1}
2025-10-21 15:07:58
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c9b4e592-2f06-4592-904f-0ee0874831dc}
2025-10-21 15:08:07
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=c9b4e592-2f06-4592-904f-0ee0874831dc, attempt_no=1, status=COMPLETED}
2025-10-21 15:08:07
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=c9b4e592-2f06-4592-904f-0ee0874831dc, reason=Retry attempt succeeded, attempt_no=1}
2025-10-21 15:08:07
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c9b4e592-2f06-4592-904f-0ee0874831dc}
2025-10-21 15:09:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-21 15:09:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  hello
assistant:  Hey! Just checking, is now a good time to chat?
user:  no
assistant:  No worries! What time can I call you back today or tomorrow?
user:  no
assistant:  Okay, when would be a better time for you?
user:  no not
assistant:   Sorry, I didn’t get that. Could you please tell me a good time to call you back?
, updated_at=2025-10-21T09:38:06.854327, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 09:38:06, id=c9b4e592-2f06-4592-904f-0ee0874831dc, campaign_id=null, summary=The conversation was between an agent named Anita from Outspark and a user. Anita initiated the call and asked if it was a good time to talk, but the user repeatedly responded with "no." Anita then inquired about a better time to call back, but the user did not provide a clear response. The interaction was brief and the user seemed uninterested in continuing the conversation., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Outcome", "disposition_2": "No Contact", "disposition_3": "No Response"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Outcome, disposition_2=No Contact, disposition_3=No Response}}}, smart_status=not_started, conversation_duration=34.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=34.199936, provider_connected=false}, transcriber_duration=34.199936, transcriber_model=nova-3, synthesizer_characters=311, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=311, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=76, input=127}, azure_gpt-4_1-mini={output=81, input=9358}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=76, input=127, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=81, input=9358, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=9933, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 09:37:03, status=completed}

{created_at_str=2025-10-21 09:37:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=4.18, batch_id=null, cost_breakdown={synthesizer=3.11, transcriber=0.524, synthesizer_breakdown={welcome_message=0, conversation=3.11}, llm=0.544, platform=0, transcriber_breakdown={analytics=0, conversation=0.524}, network=0, llm_breakdown={analytics=0, summarization=0.007, extraction=0, conversation=0.388, hangup=0.149}}, created_at=2025-10-21T09:37:03.583029, scheduled_at=2025-10-21T09:37:03.582998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919494618756, provider_call_id=d13aeda9-85cf-49ff-b7f7-419dd8d354e5, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919494618756, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=1d617846-924e-4536-b723-4366ead5b476, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  hello
assistant:  Hey! Just checking, is now a good time to chat?
user:  no
assistant:  No worries! What time can I call you back today or tomorrow?
user:  no
assistant:  Okay, when would be a better time for you?
user:  no not
assistant:   Sorry, I didn’t get that. Could you please tell me a good time to call you back?
, updated_at=2025-10-21T09:37:55.69936, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 09:37:55, id=c9b4e592-2f06-4592-904f-0ee0874831dc, campaign_id=null, summary=The conversation was between an agent named Anita from Outspark and a user. Anita initiated the call and asked if it was a good time to talk, but the user repeatedly responded with "no." Anita then inquired about a better time to call back, but the user did not provide a clear response. The interaction was brief and the user seemed uninterested in continuing the conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=34.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=34.199936, provider_connected=false}, transcriber_duration=34.199936, transcriber_model=nova-3, synthesizer_characters=311, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=311, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=76, input=127}, azure_gpt-4_1-mini={output=81, input=9358}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=76, input=127, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=81, input=9358, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=9933, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 09:37:03, status=call-disconnected}

{created_at_str=2025-10-21 09:37:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T09:37:03.583029, scheduled_at=2025-10-21T09:37:03.582998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919494618756, provider_call_id=d13aeda9-85cf-49ff-b7f7-419dd8d354e5, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919494618756, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=1d617846-924e-4536-b723-4366ead5b476, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-21T09:37:11.685767, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 09:37:11, id=c9b4e592-2f06-4592-904f-0ee0874831dc, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 09:37:03, status=in-progress}

{created_at_str=2025-10-21 09:37:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T09:37:03.583029, scheduled_at=2025-10-21T09:37:03.582998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919494618756, provider_call_id=d13aeda9-85cf-49ff-b7f7-419dd8d354e5, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919494618756, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=1d617846-924e-4536-b723-4366ead5b476, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-21T09:37:07.068931, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 09:37:07, id=c9b4e592-2f06-4592-904f-0ee0874831dc, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 09:37:03, status=ringing}

{created_at_str=2025-10-21 09:37:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T09:37:03.583029, scheduled_at=2025-10-21T09:37:03.582998, custom_extractions=null, telephony_data={duration=0.0, to_number=+919494618756, provider_call_id=d13aeda9-85cf-49ff-b7f7-419dd8d354e5, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919494618756, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=1d617846-924e-4536-b723-4366ead5b476, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-21T09:37:05.843139, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 09:37:05, id=c9b4e592-2f06-4592-904f-0ee0874831dc, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 09:37:03, status=initiated}

{created_at_str=2025-10-21 09:31:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T09:31:03.495662, scheduled_at=2025-10-21T09:31:03.495631, custom_extractions=null, telephony_data={duration=0.0, to_number=+919494618756, provider_call_id=edb243b2-23b0-4324-8070-e45c7c9e2b78, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+919494618756, recipient_data={recipient_phone_number=null, review_completed=2025-10-21 14:50:28, callback_request_id=null, is_callback=null, fullName=NAGA, resume_review_id=68f74fe118c34103788f3e5a, reviewDetails={overallScore={score=59.6, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume covers essential sections like Work Experience, Skills, and Education, but they could be better organized for readability. Using clearer headings and ensuring consistent formatting throughout will enhance the overall readability and presentation., score=62, readability=The resume text is dense in places, which could hinder readability. Breaking down longer sections into smaller, easily digestible parts will greatly enhance its comprehensibility., essentialSectionsPresence=While the resume contains all essential sections, the Experience section lacks reverse chronological order, which can lead to confusion. Additionally, the projects are somewhat scattered and would benefit from grouping under a coherent project section., scale=100}, atsReadabilityScore={feedback=The resume is generally ATS-friendly, with important details like names, roles, and contact info clearly presented. Nonetheless, some formatting choices and dense text blocks could hinder parsing by less sophisticated systems., score=65, scale=100, keyElementsReadableByATS=Most key elements are accessible to ATS scanners, but the use of dense text and potential lack of standardized headings could be problematic. Simplifying structure and using clear section labels will optimize ATS readability.}, impact={feedback=The resume covers substantial experiences, but the impact of accomplishments is not well-quantified. Better use of data and figures to show achievements would greatly enhance the resume's impact., score=58, spellCheck=The document is generally free of spelling errors, which positively contributes to its professionalism. However, a final review for minor typographical mistakes is always advisable., bulletPointsUsage=There are instances of bullet points being used effectively, but many points are too long, which can affect readability. Shorter, more focused bullet points would improve the document's clarity and impact., weakActionVerbs=Some action verbs lack strength and clarity, diminishing the portrayed impact. Replacing terms such as 'worked' or 'involved' with stronger verbs like 'spearheaded' or 'optimized' will provide a more powerful account of achievements., scale=100, quantifyingImpact=Many achievements are described in a qualitative manner rather than quantitative. Including specific metrics or statistics to quantify accomplishments would greatly enhance their impact., repetitionAvoidance=There is some repetition of roles and responsibilities across projects, which could be streamlined to add variety and maintain interest. Re-grouping similar tasks under broader headings may help in reducing redundancy., accomplishmentLanguage=The language used to describe accomplishments lacks a results-oriented focus. Introducing more achievement-oriented phrasing will better convey the candidate's contributions.}, crispness={feedback=The resume is slightly lengthy for the experience level described, with overly verbose bullet points affecting overall crispness. Reducing filler words and focusing on concise, impactful statements can improve this substantially., resumeLength=At around six pages, the resume's length is excessive for most roles, especially in technical fields. Condensing information, particularly in the project descriptions, will make it more employer-friendly., score=50, bulletPointsCount=The number of bullet points is appropriate, but they tend to be too lengthy. By trimming down on unnecessary details, you can improve focus and make the points easier to scan at a glance., fillerWords=There are many filler words that dilute the impact, such as 'responsible for' and 'involved in'. Stripping these and using more direct language will make the resume more forceful and engaging., bulletPointLength=Bullet points often exceed two lines, which reduces their effectiveness. Aim for brevity while maintaining key information to enhance overall communication., scale=100}, qualityAddOn={feedback=The resume generally avoids buzzwords and maintains good clarity, but it could benefit from more precise language. Using specific examples instead of generic claims will make the resume more compelling., score=63, buzzwordsCliches=The resume does well to avoid clichéd phrases but occasionally falls into the trap of using vague or generic descriptions. Adding more specificity will strengthen its content., datesFormatting=There's inconsistency in the date formatting which can affect clarity and comprehension. 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Context Details
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