Call Details

Bolna ID: 2767606b-b453-429f-bedb-45ed409b6adf

Phone: +918851807759

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-21 14:33:03

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-21 14:44:11

Next Call Scheduled:
2025-10-21 14:44:11

Call Timeline 14
2025-10-21 14:33:04
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-21 14:33:09
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 14:33:10
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 14:33:31
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 14:33:31
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-21 14:33:31
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-21 14:38:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=70836393-2668-4472-aa79-adde152c1417}
2025-10-21 14:39:11
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=70836393-2668-4472-aa79-adde152c1417, attempt_no=1, status=BUSY}
2025-10-21 14:39:11
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-21 14:39:11
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=70836393-2668-4472-aa79-adde152c1417}
2025-10-21 14:44:39
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=a1d07215-b51e-4672-9523-8121731b5439}
2025-10-21 14:45:08
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=a1d07215-b51e-4672-9523-8121731b5439, attempt_no=2, status=BUSY}
2025-10-21 14:45:08
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-21 14:45:08
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=a1d07215-b51e-4672-9523-8121731b5439}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-21 09:08:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T09:08:40.136711, scheduled_at=2025-10-21T09:08:40.136675, custom_extractions=null, telephony_data={duration=0.0, to_number=+918851807759, provider_call_id=b1b2a08f-4c1a-40c7-a094-031a823ce2bb, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+918851807759, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2767606b-b453-429f-bedb-45ed409b6adf, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-21T09:09:11.177255, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 09:09:11, id=70836393-2668-4472-aa79-adde152c1417, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 09:08:40, status=busy}

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{created_at_str=2025-10-21 09:03:04, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T09:03:04.594702, scheduled_at=2025-10-21T09:03:04.594661, custom_extractions=null, telephony_data={duration=0.0, to_number=+918851807759, provider_call_id=56198f09-1c83-45b8-aa33-509192ce7a43, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+918851807759, recipient_data={recipient_phone_number=null, review_completed=2025-10-21 14:22:22, callback_request_id=null, is_callback=null, fullName=NOORJAHAN, resume_review_id=68f749519f941c720e721192, reviewDetails={overallScore={score=60, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout is moderately organized, but lacks clarity in chronological section order, particularly in work experience. Adding section headers and providing clear distinction among sections will improve readability., score=64, readability=The resume's readability is hindered by the absence of section headers and a clear structure. Improving the visual flow of the document would significantly enhance readability., essentialSectionsPresence=The resume includes essential sections like Experience and Education, but they are not presented effectively. Including a 'Summary' section at the start would better introduce your qualifications and skills., scale=100}, atsReadabilityScore={feedback=The resume is moderately compatible with ATS but could benefit from more targeted industry keywords. Enhance ATS readability by clearly labeling sections and making use of precise job descriptors and keywords., score=65, scale=100, keyElementsReadableByATS=Most key elements like contact information and job titles are ATS-readable, but lack keyword optimization related to the target role. Improve keyword usage within job descriptions for ATS effectiveness.}, impact={feedback=The impact section lacks quantified achievements and relies heavily on generic descriptions. Strengthening this section with more data-driven results will enhance the resume's impact., score=58, spellCheck=The resume appears to have minimal spelling errors, but grammatical areas need refinement. Performing a thorough proofread would ensure a clean presentation., bulletPointsUsage=Bullet points are used but are scattered and inconsistent in length. Keeping bullet points concise and parallel in structure would make key achievements stand out., weakActionVerbs=While some active verbs are present, there are weak verbs that need reinforcing. Consider replacing passive verbs with stronger, more assertive action verbs., scale=100, quantifyingImpact=There is little quantification of impact, which weakens the strength of achievements. Incorporating specific numbers and metrics would make this section stronger., repetitionAvoidance=Some repetitive phrases weaken the resume's overall impact. Using more varied language and action verbs could improve the dynamics of the content., accomplishmentLanguage=The language occasionally suggests accomplishment but fails to strongly emphasize results. Better utilizing outcome-focused language would enhance the accomplishments listed.}, crispness={feedback=Overall length is excessive for the experience level, leading to potential disinterest from recruiters. Trimming unnecessary content and ensuring concise bullet points will improve the resume's impact., resumeLength=The resume is too long considering the professional experience described. Condensing sections and summarizing roles concisely will add value., score=53, bulletPointsCount=Bullet points are too numerous without adding significant value. Fewer, more focused points will enhance clarity and impact., fillerWords=The text contains several filler words that detract from the message. Removing unnecessary words will create a clearer and stronger narrative., bulletPointLength=Many bullet points are lengthy and overwhelmed with details. Streamlining each bullet point to focus on key achievements will improve readability., scale=100}, qualityAddOn={feedback=The resume employs some buzzwords and clichés, which can reduce the professionalism of the document. Opt for more specific language to convey unique skills and achievements., score=60, buzzwordsCliches=Buzzwords like 'enhance' and 'improve' are overused, making the resume less distinctive. Lower reliance on these terms and usage of specific examples would improve the quality., datesFormatting=Inconsistent date formatting can lead to confusion. 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