Call Details

Bolna ID: f3b27c3f-029c-452b-8521-22b359c9b4ed

Phone: +919864861038

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-21 10:04:03

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-21 10:15:06

Next Call Scheduled:
2025-10-21 10:15:06

Call Timeline 14
2025-10-21 10:04:04
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-21 10:04:06
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 10:04:07
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 10:04:29
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 10:04:29
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-21 10:04:29
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-21 10:09:39
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f84f542b-f091-4cb6-b5d0-a2d11e30d4b6}
2025-10-21 10:10:06
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=f84f542b-f091-4cb6-b5d0-a2d11e30d4b6, attempt_no=1, status=BUSY}
2025-10-21 10:10:06
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-21 10:10:06
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f84f542b-f091-4cb6-b5d0-a2d11e30d4b6}
2025-10-21 10:15:42
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=cd270d02-3c39-47d5-a4d6-4496e6948a54}
2025-10-21 10:16:06
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=cd270d02-3c39-47d5-a4d6-4496e6948a54, attempt_no=2, status=BUSY}
2025-10-21 10:16:06
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-21 10:16:06
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=cd270d02-3c39-47d5-a4d6-4496e6948a54}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-21 04:39:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T04:39:39.790654, scheduled_at=2025-10-21T04:39:39.790628, custom_extractions=null, telephony_data={duration=0.0, to_number=+919864861038, provider_call_id=8a495575-b3f2-4086-860f-e1032615cd86, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919864861038, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f3b27c3f-029c-452b-8521-22b359c9b4ed, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-21T04:40:05.73248, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 04:40:05, id=f84f542b-f091-4cb6-b5d0-a2d11e30d4b6, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 04:39:39, status=busy}

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{created_at_str=2025-10-21 04:34:04, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T04:34:04.459286, scheduled_at=2025-10-21T04:34:04.459255, custom_extractions=null, telephony_data={duration=0.0, to_number=+919864861038, provider_call_id=7dc31a39-94eb-4009-929b-ae23779bd5fb, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919864861038, recipient_data={recipient_phone_number=null, review_completed=2025-10-21 09:53:31, callback_request_id=null, is_callback=null, fullName=Mrs., resume_review_id=68f70a909f941c720e72060a, reviewDetails={overallScore={score=62, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume contains key sections like Contact Information, Summary, Education, and Experience. However, there are inconsistencies in section headers and spacing that slightly hinder readability., score=68, readability=The text is generally readable, but varying font sizes and bullet point styles make it slightly difficult to scan at first glance. Ensuring uniformity in these aspects would improve the overall readability of the resume., essentialSectionsPresence=All essential sections are present, including a well-defined Education and Experience section. However, better organization, particularly with the Skills and Participation sections, could enhance structured flow., scale=100}, atsReadabilityScore={feedback=The resume includes most necessary details for ATS readability, such as name, contact info, and experience. Optimizing for keywords related to the job could improve ATS ranking., score=65, scale=100, keyElementsReadableByATS=Key elements such as full name, contact information, and job titles are clearly listed, facilitating ATS scanning. Ensuring continued simplicity in layout will support ATS readability.}, impact={feedback=The resume employs bullet points to list responsibilities but falls short in emphasizing achievements. The impact can be improved by detailing quantifiable outcomes for the roles., score=62, spellCheck=The resume is well-edited with no noticeable spelling errors. Maintaining this level of precision in spelling and grammar throughout is crucial., bulletPointsUsage=Bullet points are used effectively to detail responsibilities. However, the impact could be strengthened by grouping related tasks and introducing sub-points for clarity., weakActionVerbs=The resume uses both strong and weak verbs, with room for improvement. Where possible, replace "conduct" or "monitor" with more dynamic verbs like "orchestrate" or "spearhead"., scale=100, quantifyingImpact=Many responsibilities are listed but not quantified, reducing the perceived impact. Including specific numbers or outcomes, such as "increased participation by 20%", would add value., repetitionAvoidance=There is minimal repetition of verbs, which is good. However, the repetitive sentence structure could be varied to maintain engagement., accomplishmentLanguage=The language needs to shift from task-based to accomplishment-based for stronger impact. Highlighting contributions towards organizational goals would be beneficial.}, crispness={feedback=The resume is slightly longer than optimal for the experience level and could benefit from conciseness. Trimming unnecessary words and focusing on key accomplishments would improve its crispness., resumeLength=At three pages, the resume is longer than what is typical for this experience level. Condensing to two pages by removing non-essential details would make it more accessible to readers., score=55, bulletPointsCount=While bullet points are used generously, overcrowding can overwhelm the reader. Limiting each position to 5-7 bullets focusing on the most impactful points would suffice., fillerWords=There are several filler words that do not add value to the statements. Eliminating them will make the resume more precise and impactful., bulletPointLength=Many of the bullet points are densely packed and extended. Utilizing shorter bullet points can make information more digestible and impactful., scale=100}, qualityAddOn={feedback=The resume lacks consistency in stylistic elements such as date formatting and occasionally uses clichéd phrases. Employing a more professional tone and ensuring uniformity throughout the document can enhance quality., score=60, buzzwordsCliches=Some phrases like "team player" and "results-driven" appear clichéd. Using specific examples to demonstrate these qualities would be more effective., datesFormatting=Inconsistencies in date formatting are evident. 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