Call Details

Bolna ID: 42cbd7a0-61d2-4525-9ccc-b1039569a237

Phone: +917331142796

From: +918035316264

Status: no-answer

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-21 09:01:03

Ended:
Not set

Last Processed:
2025-10-21 09:09:39

Last Retry At:
2025-10-21 09:09:39

Next Retry Scheduled:
2025-10-21 09:07:06

Next Call Scheduled:
2025-10-21 09:07:06

Call Timeline 14
2025-10-21 09:01:04
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-21 09:01:08
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 09:01:09
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 09:02:06
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-21 09:02:06
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-21 09:02:06
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-21 09:07:41
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb}
2025-10-21 09:08:16
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb, attempt_no=1, status=COMPLETED}
2025-10-21 09:08:16
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb, reason=Retry attempt succeeded, attempt_no=1}
2025-10-21 09:08:16
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb}
2025-10-21 09:08:24
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb, attempt_no=1, status=COMPLETED}
2025-10-21 09:08:24
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb, reason=Retry attempt succeeded, attempt_no=1}
2025-10-21 09:08:24
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb}
2025-10-21 09:09:39
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-21 09:09:39}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. I
, updated_at=2025-10-21T03:38:23.448074, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 03:38:23, id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user. The user responds with a simple "hello." The call is identified by the phone call SID "3e2b80b3-8d18-4a85-92a9-04150fdcc809," and the agent's ID is "2fefba9f-c4bd-492b-8ccf-d72da990f4f0." The context of the conversation is not fully captured in the provided transcript., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Not Connected", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Not Connected, disposition_2=, disposition_3=}}}, smart_status=dropped, conversation_duration=7.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=6.9999375, provider_connected=false}, transcriber_duration=6.9999375, transcriber_model=nova-3, synthesizer_characters=138, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=138, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=107, input=25}, azure_gpt-4_1-mini={output=31, input=1823}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=107, input=25, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=31, input=1823, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1953, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 03:37:41, status=completed}

{created_at_str=2025-10-21 03:37:41, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.6, batch_id=null, cost_breakdown={synthesizer=1.38, transcriber=0.107, synthesizer_breakdown={welcome_message=0, conversation=1.38}, llm=0.113, platform=0, transcriber_breakdown={analytics=0, conversation=0.107}, network=0, llm_breakdown={analytics=0, summarization=0.006, extraction=0, conversation=0.078, hangup=0.029}}, created_at=2025-10-21T03:37:41.399912, scheduled_at=2025-10-21T03:37:41.399867, custom_extractions=null, telephony_data={duration=0.0, to_number=+917331142796, provider_call_id=3e2b80b3-8d18-4a85-92a9-04150fdcc809, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917331142796, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=42cbd7a0-61d2-4525-9ccc-b1039569a237, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. I
, updated_at=2025-10-21T03:38:13.030912, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 03:38:13, id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user. The user responds with a simple "hello." The call is identified by the phone call SID "3e2b80b3-8d18-4a85-92a9-04150fdcc809," and the agent's ID is "2fefba9f-c4bd-492b-8ccf-d72da990f4f0." The context of the conversation is not fully captured in the provided transcript., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=7.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=6.9999375, provider_connected=false}, transcriber_duration=6.9999375, transcriber_model=nova-3, synthesizer_characters=138, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=138, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=107, input=25}, azure_gpt-4_1-mini={output=31, input=1823}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=107, input=25, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=31, input=1823, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1953, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 03:37:41, status=call-disconnected}

{created_at_str=2025-10-21 03:37:41, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T03:37:41.399912, scheduled_at=2025-10-21T03:37:41.399867, custom_extractions=null, telephony_data={duration=0.0, to_number=+917331142796, provider_call_id=3e2b80b3-8d18-4a85-92a9-04150fdcc809, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917331142796, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=42cbd7a0-61d2-4525-9ccc-b1039569a237, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-21T03:37:55.801663, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 03:37:55, id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 03:37:41, status=in-progress}

{created_at_str=2025-10-21 03:37:41, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T03:37:41.399912, scheduled_at=2025-10-21T03:37:41.399867, custom_extractions=null, telephony_data={duration=0.0, to_number=+917331142796, provider_call_id=3e2b80b3-8d18-4a85-92a9-04150fdcc809, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917331142796, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=42cbd7a0-61d2-4525-9ccc-b1039569a237, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-21T03:37:44.78729, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 03:37:44, id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 03:37:41, status=ringing}

{created_at_str=2025-10-21 03:37:41, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T03:37:41.399912, scheduled_at=2025-10-21T03:37:41.399867, custom_extractions=null, telephony_data={duration=0.0, to_number=+917331142796, provider_call_id=3e2b80b3-8d18-4a85-92a9-04150fdcc809, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917331142796, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=42cbd7a0-61d2-4525-9ccc-b1039569a237, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-21T03:37:43.604008, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-21 03:37:43, id=82db0fdc-c186-4fed-9bf1-e30ac84de7bb, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-21 03:37:41, status=initiated}

{created_at_str=2025-10-21 03:31:04, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-21T03:31:04.535483, scheduled_at=2025-10-21T03:31:04.535453, custom_extractions=null, telephony_data={duration=0.0, to_number=+917331142796, provider_call_id=b057c1d9-4d37-490f-8260-9ebe7d687987, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+917331142796, recipient_data={recipient_phone_number=null, review_completed=2025-10-21 08:50:13, callback_request_id=null, is_callback=null, fullName=Durgaprasad, resume_review_id=68f6fb989f941c720e720408, reviewDetails={overallScore={score=57, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout of the resume needs improvement, as the sections are not clearly separated, making it difficult for ATS to parse effectively. Sections like Experience and Education should be restructured in reverse chronological order for better clarity., score=60, readability=The readability of the resume is affected due to a lack of clear headings and poor organization. Bullet points are used, but more structured formatting with sections would enhance readability., essentialSectionsPresence=The resume contains essential sections like Experience, Education, and Skills, which are important. However, the addition of an Objective section is unnecessary and should be replaced with a more concise Profile or Summary statement., scale=100}, atsReadabilityScore={feedback=The resume's ATS readability is hampered by poor structuring and inconsistent formatting. Improving section clarity and including more relevant keywords can enhance compatibility., score=62, scale=100, keyElementsReadableByATS=Key elements such as contact information and past job titles are readable by ATS. However, improving keyword density would benefit ATS parsing efficiency.}, impact={feedback=Bullet points are present but lack significant quantifiable results, which reduces impact. Using measurable outcomes such as 'increased efficiency by 20%' would greatly enhance the resume's impact., score=55, spellCheck=There are a few spelling errors, like 'Emplyoees' which should be 'Employees'. Ensuring thorough proofreading would eliminate these errors., bulletPointsUsage=The use of bullet points is good, but many lack a focus on achievements. Reframe statements to focus on how tasks contributed to the company's success., weakActionVerbs=Weak action verbs are present throughout the resume. Stronger, more active verbs should be used to convey a proactive and impactful image., scale=100, quantifyingImpact=There is minimal quantification of achievements, which diminishes impact. Consider including specific numbers and percentages to better convey accomplishments., repetitionAvoidance=Some repetition of tasks and responsibilities is evident. Avoid repeating similar tasks and emphasize distinct achievements in each role., accomplishmentLanguage=The resume lacks accomplishment-oriented language, focusing more on duties rather than achievements. Incorporate language that highlights successful outcomes.}, crispness={feedback=The resume is overly lengthy with details that can be condensed. Reducing the resume length by removing redundant content would make it crisper and more focused., resumeLength=The resume is longer than necessary for the candidate's experience level. Aim for a one-page resume to maintain the recruiter’s attention., score=50, bulletPointsCount=The bullet point count is excessive, leading to unnecessary information being included. Prioritize the most impactful points to streamline content., fillerWords=Excessive filler words detract from the resume's impact. Remove unnecessary words to maintain a concise and direct presentation., bulletPointLength=Bullet points are lengthy and complex. Shorten them to focus on key information and outcomes for better clarity., scale=100}, qualityAddOn={feedback=The resume contains several typical buzzwords which detract from its unique appeal. Removing clichés and ensuring more descriptive language would enhance quality., score=58, buzzwordsCliches=Common clichés like 'hardworking' and 'reliable' are used, which adds little specificity to the resume. Replace with concrete examples of work ethic., datesFormatting=Date formats vary, causing potential confusion for ATS. Ensure consistent date formatting (e.g., MM/YYYY) throughout the document., activeVoice=There are instances of passive voice within the descriptions. Rewording these to active voice statements would strengthen the resume., scale=100, personalPronounsUsage=No use of personal pronouns detected, which is appropriate for the resume format. 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Context Details
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