Call Details

Bolna ID: cdb46309-07f1-4e76-bead-709ef389555b

Phone: +918851620972

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-20 17:22:03

Ended:
Not set

Last Processed:
2025-10-20 17:30:03

Last Retry At:
2025-10-20 17:30:03

Next Retry Scheduled:
2025-10-20 17:27:54

Next Call Scheduled:
2025-10-20 17:27:54

Call Timeline 14
2025-10-20 17:22:09
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-20 17:22:13
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-20 17:22:15
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-20 17:22:54
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-20 17:22:54
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-20 17:22:54
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-20 17:28:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=d568101d-c64f-4bc8-9660-ef155170450a}
2025-10-20 17:28:46
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=d568101d-c64f-4bc8-9660-ef155170450a, attempt_no=1, status=COMPLETED}
2025-10-20 17:28:46
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=d568101d-c64f-4bc8-9660-ef155170450a, reason=Retry attempt succeeded, attempt_no=1}
2025-10-20 17:28:46
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=d568101d-c64f-4bc8-9660-ef155170450a}
2025-10-20 17:28:52
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=d568101d-c64f-4bc8-9660-ef155170450a, attempt_no=1, status=COMPLETED}
2025-10-20 17:28:52
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=d568101d-c64f-4bc8-9660-ef155170450a, reason=Retry attempt succeeded, attempt_no=1}
2025-10-20 17:28:52
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=d568101d-c64f-4bc8-9660-ef155170450a}
2025-10-20 17:30:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-20 17:30:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
, updated_at=2025-10-20T11:58:52.314753, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-20 11:58:52, id=d568101d-c64f-4bc8-9660-ef155170450a, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and asking if it's a good time to connect. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Conversation", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Conversation, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=14.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=13.999937, provider_connected=false}, transcriber_duration=13.999937, transcriber_model=nova-3, synthesizer_characters=81, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=81, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=35}, azure_gpt-4_1-mini={output=21, input=1819}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=35, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=1819, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1939, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-20 11:58:03, status=completed}

{created_at_str=2025-10-20 11:58:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.13, batch_id=null, cost_breakdown={synthesizer=0.81, transcriber=0.215, synthesizer_breakdown={welcome_message=0, conversation=0.81}, llm=0.108, platform=0, transcriber_breakdown={analytics=0, conversation=0.215}, network=0, llm_breakdown={analytics=0, summarization=0.003, extraction=0, conversation=0.076, hangup=0.029}}, created_at=2025-10-20T11:58:03.389349, scheduled_at=2025-10-20T11:58:03.389325, custom_extractions=null, telephony_data={duration=0.0, to_number=+918851620972, provider_call_id=2c306bdb-8871-4829-9c2a-adcb2146ca80, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918851620972, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=cdb46309-07f1-4e76-bead-709ef389555b, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
, updated_at=2025-10-20T11:58:43.654668, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-20 11:58:43, id=d568101d-c64f-4bc8-9660-ef155170450a, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and asking if it's a good time to connect. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=14.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=13.999937, provider_connected=false}, transcriber_duration=13.999937, transcriber_model=nova-3, synthesizer_characters=81, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=81, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=35}, azure_gpt-4_1-mini={output=21, input=1819}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=35, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=1819, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1939, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-20 11:58:03, status=call-disconnected}

{created_at_str=2025-10-20 11:58:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-20T11:58:03.389349, scheduled_at=2025-10-20T11:58:03.389325, custom_extractions=null, telephony_data={duration=0.0, to_number=+918851620972, provider_call_id=2c306bdb-8871-4829-9c2a-adcb2146ca80, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918851620972, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=cdb46309-07f1-4e76-bead-709ef389555b, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-20T11:58:20.105686, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-20 11:58:20, id=d568101d-c64f-4bc8-9660-ef155170450a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-20 11:58:03, status=in-progress}

{created_at_str=2025-10-20 11:58:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-20T11:58:03.389349, scheduled_at=2025-10-20T11:58:03.389325, custom_extractions=null, telephony_data={duration=0.0, to_number=+918851620972, provider_call_id=2c306bdb-8871-4829-9c2a-adcb2146ca80, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918851620972, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=cdb46309-07f1-4e76-bead-709ef389555b, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-20T11:58:05.911152, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-20 11:58:05, id=d568101d-c64f-4bc8-9660-ef155170450a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-20 11:58:03, status=ringing}

{created_at_str=2025-10-20 11:58:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-20T11:58:03.389349, scheduled_at=2025-10-20T11:58:03.389325, custom_extractions=null, telephony_data={duration=0.0, to_number=+918851620972, provider_call_id=2c306bdb-8871-4829-9c2a-adcb2146ca80, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918851620972, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=cdb46309-07f1-4e76-bead-709ef389555b, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-20T11:58:04.221459, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-20 11:58:04, id=d568101d-c64f-4bc8-9660-ef155170450a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-20 11:58:03, status=initiated}

{created_at_str=2025-10-20 11:52:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-20T11:52:09.414126, scheduled_at=2025-10-20T11:52:09.414091, custom_extractions=null, telephony_data={duration=0.0, to_number=+918851620972, provider_call_id=2ab9c6c3-81f6-4208-a552-55605058e1cd, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+918851620972, recipient_data={recipient_phone_number=null, review_completed=2025-10-20 17:11:10, callback_request_id=null, is_callback=null, fullName=SADDAM, resume_review_id=68f61f5a9f941c720e71f36f, reviewDetails={overallScore={score=47, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume lacks a structured layout, making it difficult to navigate. Essential sections like Experience and Education are not clearly outlined or formatted consistently., score=50, readability=The readability of the resume is poor due to random spacing and lack of clear headers. Without properly defined sections, it is hard for readers and ATS to locate important information quickly., essentialSectionsPresence=There is no clear division between the different sections such as Experience, Education, and Skills. The resume blurs different categories which can confuse an ATS and human reader., scale=100}, atsReadabilityScore={feedback=The resume might face challenges being processed accurately by most ATS due to its unstructured nature. Proper headings and sectioning are needed to make it more ATS-friendly., score=55, scale=100, keyElementsReadableByATS=Key elements such as contact information are provided but are not clearly labeled or appropriately formatted for ATS parsing. More structure and labeling will improve readability.}, impact={feedback=The resume does not effectively convey professional accomplishments and lacks impactful language. Without quantifiable results or strong verbs, the resume fails to create a strong impression of capabilities or achievements., score=45, spellCheck=There are several minor spelling and grammatical errors that detract from the professionalism of the resume. It's crucial to conduct a thorough spell check to correct these errors for a more polished presentation., bulletPointsUsage=There is an absence of bullet points, making it difficult to identify key responsibilities and achievements at a glance. Including bullet points could help in highlighting main tasks and accomplishments more effectively., weakActionVerbs=The resume lacks action verbs and instead uses generic terms, failing to create a dynamic impression of the candidate's work. It's recommended to replace weak wordings with stronger verbs such as 'managed', 'developed', and 'improved'., scale=100, quantifyingImpact=There's no evidence of quantifiable impacts or results in the job experiences, which diminishes the overall strength of the resume. Candidates should include metrics or specific achievements to add weight to their roles., repetitionAvoidance=There is no information repeated because the content is mainly lacking rather than excessively redundant. However, given more content, care should be taken to avoid repetition of skills or job duties., accomplishmentLanguage=The language used does not reflect accomplishments or particular value-added activities which could engage potential employers. Focus on articulating achievements with outcome-oriented language.}, crispness={feedback=The resume is extremely short and lacks depth, with unclear information that prevents it from being compelling. Adding more detailed content with concise bullet points is necessary to improve overall crispness., resumeLength=The resume is notably too short, providing very little information about the candidate's professional history. It is important to extend the length with detailed experiences and achievements while maintaining conciseness., score=40, bulletPointsCount=Currently, there are no bullet points used, which minimizes the clarity and impact of the resume. It's crucial to incorporate bullet points to organize information more effectively., fillerWords=The resume is sparse on content, with little opportunity to identify filler words. Nevertheless, future additions should avoid unnecessary language to maintain succinctness., bulletPointLength=Given the absence of bullet points, it's not applicable, but any future addition should ensure they are concise and to the point. This would facilitate easier reading and better engagement., scale=100}, qualityAddOn={feedback=Stylistic issues weaken the resume, with inconsistent formatting and usage of general terms. Improvements can be made by creating consistency in style and using specific examples instead of clichés., score=45, buzzwordsCliches=The resume currently doesn't exhibit an overwhelming presence of buzzwords, likely due to the lack of content. However, future revisions should avoid generic terms and ensure specific, impactful language is used., datesFormatting=Dates are inconsistently formatted, reducing clarity and readability. It's important to adopt a consistent date format throughout to maintain professional style and understanding., activeVoice=The use of active voice is minimal, which could affect engagement and clarity. Introducing active voice will help make statements more assertive and compelling to potential employers., scale=100, personalPronounsUsage=There are no personal pronouns used in this resume, but the sparse content may be contributing to this rather than intentional structure. Any additional content should maintain the impersonal tone suitable for resumes.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-20T11:52:54.173409, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-20 11:52:54, id=cdb46309-07f1-4e76-bead-709ef389555b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=18, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-20 11:52:09, status=busy}

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Context Details
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