Call Details

Bolna ID: 1d13cf93-142f-486d-9355-834f59b41a12

Phone: +919211704666

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-20 14:06:04

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-20 14:17:40

Next Call Scheduled:
2025-10-20 14:17:40

Call Timeline 14
2025-10-20 14:06:05
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-20 14:06:08
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-20 14:06:09
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-20 14:06:48
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-20 14:06:48
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-20 14:06:48
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-20 14:12:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ee74397c-6bf0-4418-be1e-993ace23de06}
2025-10-20 14:12:40
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=ee74397c-6bf0-4418-be1e-993ace23de06, attempt_no=1, status=BUSY}
2025-10-20 14:12:40
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-20 14:12:40
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ee74397c-6bf0-4418-be1e-993ace23de06}
2025-10-20 14:18:04
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=7cfecbe8-595c-4d18-ac58-de3a48570306}
2025-10-20 14:18:58
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=7cfecbe8-595c-4d18-ac58-de3a48570306, attempt_no=2, status=NO_ANSWER}
2025-10-20 14:18:58
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-20 14:18:58
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=7cfecbe8-595c-4d18-ac58-de3a48570306}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-20 08:42:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-20T08:42:03.550978, scheduled_at=2025-10-20T08:42:03.550945, custom_extractions=null, telephony_data={duration=0.0, to_number=+919211704666, provider_call_id=0ef2f0dc-dbbf-4ccf-83f1-5ba97f02b001, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919211704666, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=1d13cf93-142f-486d-9355-834f59b41a12, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-20T08:42:39.545516, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-20 08:42:39, id=ee74397c-6bf0-4418-be1e-993ace23de06, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-20 08:42:03, status=busy}

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{created_at_str=2025-10-20 08:36:05, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-20T08:36:05.431256, scheduled_at=2025-10-20T08:36:05.431229, custom_extractions=null, telephony_data={duration=0.0, to_number=+919211704666, provider_call_id=2522fb65-b5fc-4955-9fd4-9501a28746b9, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919211704666, recipient_data={recipient_phone_number=null, review_completed=2025-10-20 13:55:37, callback_request_id=null, is_callback=null, fullName=SUDHANSU, resume_review_id=68f5f19418c34103788f18e0, reviewDetails={overallScore={score=57, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume covers essential sections such as summary, skills, education, and experience. However, the layout is cluttered, affecting readability, and lacks a professional appearance., score=58, readability=The readability is compromised due to poor alignment and inconsistent formatting. Improving font consistency and spacing will enhance readability significantly., essentialSectionsPresence=The essential sections like experience and education are present but not in the recommended reverse chronological order for the experience section. Other sections like summary and skills are included, though with some overlaps., scale=100}, atsReadabilityScore={feedback=While the resume includes necessary information for ATS readability, the effectiveness is reduced by inconsistent formatting and a lack of strategic keywords. Fine-tuning these elements will help., score=62, scale=100, keyElementsReadableByATS=Key elements like contact information, education, and experience are present, but the inconsistent formatting impacts ATS parsing. Ensuring clear headers and keyword-rich descriptions will enhance ATS compatibility.}, impact={feedback=Impact is moderately communicated with few quantifiable achievements and repeated action verbs. Bullet points are used but often lack clarity, and stronger verbs would enhance the impact., score=56, spellCheck=There are spelling errors such as 'teas' instead of 'teams,' and 'complaince' instead of 'compliance,' which need correction. Regular spell checks and proof-reading should be a standard practice., bulletPointsUsage=Bullet points are present but are overly dense, leading to difficulty in quickly grasping the accomplishments. Breaking them into clearer, concise bullets can make a significant difference., weakActionVerbs=Many sections of the resume rely on weaker or passive action verbs. Replacing terms like 'manage' and 'handle' with more dynamic words such as 'spearheaded', 'executed', or 'drove' will be beneficial., scale=100, quantifyingImpact=There is minimal quantification of achievements throughout the resume. Including specific metrics and numbers, like 'Managed a team of 15 leading to a 25% increase in efficiency,' would greatly improve impact., repetitionAvoidance=There is a noticeable repetition of duties and responsibilities across various roles. Reducing this will create space for unique achievements like specific KPIs met in each role., accomplishmentLanguage=The language lacks a focus on accomplishments and results-driven descriptions. Shifting to a result-oriented language by starting bullet points with strong verbs and outcomes will help.}, crispness={feedback=The resume length is somewhat appropriate but lacks conciseness in the description of roles. Overuse of filler words dilutes the core messages, reducing the crispness of content., resumeLength=The resume is a bit lengthy given the level of experience showcased. Compressing content by focusing on key accomplishments will make it more impactful., score=52, bulletPointsCount=There are too many bullet points in several sections, making the reading cumbersome. Aim for three to five impactful bullet points per role to keep the text digestible., fillerWords=Resonance of filler words like 'providing', 'able to', and other phrases add length unnecessarily. Stripping these will enhance punch and directness in language., bulletPointLength=Bullet points tend to be lengthy and verbose. Shortening each to focus on a single idea or contribution and omitting extra words will improve clarity., scale=100}, qualityAddOn={feedback=The resume poorly handles style consistency, with an overuse of buzzwords and varying date formats harming the overall quality. A focus on using active voice will significantly improve engagement., score=57, buzzwordsCliches=The resume contains several buzzwords and clichés such as 'team player' should be avoided. Instead, providing specific examples to demonstrate these skills would be more persuasive., datesFormatting=The dates throughout the resume are presented inconsistently. Choosing a single, consistent format such as 'MMM YYYY' and sticking to it throughout will add professionalism., activeVoice=Sections of the resume fall into passive language, making it less engaging. Rewriting statements in active voice will lend energy and immediacy to the resume's narrative., scale=100, personalPronounsUsage=Personal pronouns are not overtly used, which is correct for professional resumes. 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