Call Details

Bolna ID: 7a5215dc-2004-449f-8924-9ecf019e8e4a

Phone: +919947735229

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-20 12:38:04

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-20 12:49:41

Next Call Scheduled:
2025-10-20 12:49:41

Call Timeline 14
2025-10-20 12:38:05
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-20 12:38:20
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-20 12:38:21
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-20 12:38:48
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-20 12:38:48
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-20 12:38:48
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-20 12:44:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=86dfb077-87ed-422b-8ff1-65ea0a13667d}
2025-10-20 12:44:41
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=86dfb077-87ed-422b-8ff1-65ea0a13667d, attempt_no=1, status=BUSY}
2025-10-20 12:44:41
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-20 12:44:41
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=86dfb077-87ed-422b-8ff1-65ea0a13667d}
2025-10-20 12:50:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=ebcd4775-319e-47b9-873f-d9268a7e4dfa}
2025-10-20 12:50:42
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=ebcd4775-319e-47b9-873f-d9268a7e4dfa, attempt_no=2, status=BUSY}
2025-10-20 12:50:42
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-20 12:50:42
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=ebcd4775-319e-47b9-873f-d9268a7e4dfa}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-20 07:14:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-20T07:14:03.452622, scheduled_at=2025-10-20T07:14:03.452592, custom_extractions=null, telephony_data={duration=0.0, to_number=+919947735229, provider_call_id=c8de395a-9d0b-429b-8f81-789780ec324d, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919947735229, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7a5215dc-2004-449f-8924-9ecf019e8e4a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-20T07:14:40.503432, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-20 07:14:40, id=86dfb077-87ed-422b-8ff1-65ea0a13667d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-20 07:14:03, status=busy}

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{created_at_str=2025-10-20 07:08:05, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-20T07:08:05.531962, scheduled_at=2025-10-20T07:08:05.531928, custom_extractions=null, telephony_data={duration=0.0, to_number=+919947735229, provider_call_id=71abd1d7-fa8d-49d5-b9ec-730c8bd0e159, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919947735229, recipient_data={recipient_phone_number=null, review_completed=2025-10-20 12:27:28, callback_request_id=null, is_callback=null, fullName=SHOBHITH, resume_review_id=68f5dd1a18c34103788f15c3, reviewDetails={overallScore={score=61.6, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout of the resume is professional and maintains a clear structure for each section. However, the Experience section should be clearly presented in reverse chronological order to comply with best practice., score=65, readability=The resume is fairly readable, but some sections are dense with text, which may reduce readability. Consider breaking up longer paragraphs into bullet points to improve readability and searchability by ATS., essentialSectionsPresence=Essential sections such as Personal Statement, Education, Key Skills, Work Experience, and Additional Information are present. However, the length and detail of each section might overwhelm ATS systems, potentially complicating keyword extraction., scale=100}, atsReadabilityScore={feedback=Generally ATS-friendly formatting, although some sections could use clearer labeling for better parsing by systems. Enhancements in keyword usage related to the desired roles can strengthen ATS compatibility further., score=67, scale=100, keyElementsReadableByATS=Key elements such as contact information and job titles are identifiable, though some minor formatting tweaks could improve ATS readability. A review of keywords to ensure alignment with target roles will enhance ATS recognition.}, impact={feedback=The resume effectively conveys skills and achievements but lacks consistent quantification of achievements. Stronger emphasis on quantifiable results would greatly improve the impact., score=58, spellCheck=Spelling is generally accurate throughout the document. Make sure to perform a final review to catch any minor errors that might slip through., bulletPointsUsage=Bullet points are utilized to organize information clearly, but are sometimes lengthy, impacting quick readability. Consider breaking down longer bullet points into concise statements to enhance immediate impact., weakActionVerbs=Action verbs are generally strong but vary widely in effectiveness throughout. Replace weaker verbs with stronger alternatives to drive the message of achievements more forcefully., scale=100, quantifyingImpact=Quantification is present but sparse; numbers are used effectively when included. Increasing quantifiable outcomes or specific figures would better quantify the impact of actions and roles., repetitionAvoidance=Repetitions in describing skills and tasks appear, diminishing the unique impact of specific roles. Adjusting the language for each experience to reflect unique contributions will help maintain engagement and clarity., accomplishmentLanguage=Accomplishment-driven language is used but inconsistently. Reinforcing result-driven descriptions across all entries would strengthen overall impact.}, crispness={feedback=The resume's length is slightly excessive for the experience level, leading to potential loss of attention from readers. Greater focus on conciseness and prioritizing key achievements would enhance the crispness of the document., resumeLength=While detailed, the resume exceeds the ideal length, considering the professional experience and roles presented. Aiming for simplicity by trimming non-essential information will better capture and hold attention., score=55, bulletPointsCount=The bullet points are plentiful, which can complicate focus for readers. Consolidating related points or eliminating less impactful ones can lead to a more direct and striking presentation., fillerWords=There is some presence of filler words which can obscure key messages. Removing these to present more direct and assertive statements will improve the impact overall., bulletPointLength=Many bullet points are longer than necessary, reducing quick readability. Condensing each point to be as short as possible without sacrificing clarity will improve crispness and effectiveness., scale=100}, qualityAddOn={feedback=The resume avoids most buzzwords and clichés, though a few overly general phrases remain. Specificity in descriptions can further improve quality by avoiding generalizations., score=63, buzzwordsCliches=Phrases like 'result-driven' and 'proven track record', while common, may appear as clichés. Providing specific examples and outcomes will enhance clarity and avoid reliance on buzzwords., datesFormatting=Date formatting is mostly consistent but check for alignment to ensure dates do not interrupt flow. A unified format across all entries strengthens consistency and professionalism., activeVoice=Active voice is predominantly used, positively contributing to engagement. Ensuring consistent use of active voice across all sections would continue to strengthen assertions., scale=100, personalPronounsUsage=The resume appropriately avoids personal pronouns, maintaining a professional tone. 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